ePC Computer Solutions, Inc

Was skeptical after a few Google reviews were mixed, but Unilocal are more accurate. Great group. Straightforward about the work that needs to be done, what it will cost, and likelihood of success. No surprise charges after the work was done. Overall, I’m quite pleased as I’ve found a new PC place that I can trust.

I just had a great experience with EPC — and this was, admittedly, after they goofed a little on an earlier repair. About a month ago, I brought my ASUS laptop in with a cracked screen (dropped it.) I was prepared to be told it was beyond hope. However, they diagnosed that it was not the screen, but the (touch) screen *cover*, which was making the cursor go crazy. I had to leave the computer for about a week — however, they got the part (which two other shops — thinking it was the whole screen that needed replacing — had told me they could not get), and did the repair for a reasonable price. ($ 150 as opposed to $ 400 at Best Buy where I had purchased it. I could have gotten a new machine for less than that.)
However, it was obvious that there had been a little problem reattaching the keyboard element to the screen. The first repair person told me as much when I picked it up. I couldn’t quite close the laptop properly (it had to be popped into place) and eventually, the power-​on button got recessed and inaccessible. True, both I and the initial repair person had chosen to kind of pass this off as no big deal. But it got to be a big deal, and I couldn’t use the computer at all.
So today I walked in, with no phone call or appointment, explained the problem and ON THE SPOT, on the front counter, the guy spent a half hour taking it completely apart to make it right. Removed components and innumerable screws, put everything back together to make sure things were properly aligned and fitted, and even said that it looked like a screw or two had been left out at the initial repair. He was very patient and thorough. It works like a champ. When I asked what I owed him — he refused to take anything for his time and trouble; said he was glad I had come in and they were happy to have me as a customer.
So – these people take care of business, and I recommend them!

I have been a customer of theirs for over a year. They have done a great service for me.

I see really uneven reviews here so I feel compelled to add one to the mix.
I’ve had a few interactions with ePC. A small bolt on a fan in a new Dell notebook came loose (in the middle of the night) which caused the fan to seize, so I awakened to a melted hard drive.
The notebook was under warranty so Dell came to my house and replaced everything. Everything. But the data. ePC did that. They couldn’t completely save the day but they did a darn good job of extracting data from a melted drive and loaded it on the new one for a reasonable price, in a big hurry. They also recommended I find a back up system. Doh!
The second interaction involves a very old Dell tower that was running Win XP. It belonged to my dad who had learning issues secondary to a brain tumor and radiation. No one would touch the old tower, and logic said it wasn’t worth fixing. But my dad knew how to use it, enjoyed his computer and there was no chance he could learn a newer operating system.
One of the gentleman had a granddad in a similar situation and understood perfectly how important this computer was to my father. He kept the old tower running for the rest of Dad’s life which was a couple of years. I wasn’t charged for the work performed, the computer was never kept for longer than a day, and the man offered to pick it up and/​or drop it off. That was never necessary but I appreciated that at a time I was on overwhelm, help was offered.
This is the kind of good deed one never forgets. It’s more than customer service, it’s human service.
So, my interactions have been professional and personal and in both cases, ePC has come to the rescue.
Thanks, guys.

I had a good experience though. I had to do some repair on the laptop. It was done quick at this place. Nothing to complain.

My LCD screen cracked. As a college student, I need my computer, so I freaked. I called Geek Squad at Best Buy, and the estimate to fix my laptop was more than the laptop had originally cost! A family member suggested ePC, so I said okay, and I took it in. The price? AMAZING. Why not 5 stars? They said they’d have my computer back to me by a certain date, and it was late (they’re lucky I was on Spring Break, I would probably have been a bit more upset than I was). They were very quick to get my computer back to me though, and now my screen is fixed and it all works just fine :)

School Districts usually work on major technology projects during the summer break. As an IT Manager for Oak Grove School District, this summer we had multiple projects, one of which was to deploy 550 new laptops to all of our teachers. We had a relatively small window of time to not only prepare an image, but replicate that image onto the 550 laptops and deploy it to the teachers.
It just so happened that by the time we received the laptops from the manufacturer, we had even less time to prepare them for deployments before the teachers return to the new school year.
That is when we sought help from an IT solution provider. ePC Solutions not only helped us with this project, but they exceeded our expectations with the prepared image and the replication (ghost imaging) of all those laptops.
The level of professionalism, knowledge, expertise and timeliness will be the reason we will be looking to ePC Solutions in our future projects as well.
Najeeb Qasimi, IT Manager OGSD

Great service… I brought my printer in there because the paper kept jamming. Billy carried my printer in and out of my car (just that alone is GREAT). But best of all they have reasonable prices and were on time. They fixed my printer when no one else would even look at it. I would recommend this company to anyone.

I have taken my laptop to this shop in the past and had pretty good luck. I recently got a terrible virus which not only made my computer useless but also made a critical file that I had been working on for months suddenly disappear. Needless to say I was stressed out. I stopped by the shop on a Saturady about 1:00 and was handled by a nice young man named Christopher. He seemed thoughful and considerate and I explained the importance of reteiving my lost file. On Monday and again on Tuesday I got a courtesy call from Garrett, the technician working on it just to let me know the status. I picked the computer up on Tuesday, spoke with Garrett and checked things out right there in the shop. He was very helpful and everything worked great and there was my lost file. What a relief! They even completed the job for the low end of the quoted range. Nice surprise. Highly recommended.

This place is seriously probably one of the biggest hits or misses. Anyways, I brought my laptop to be repaired and as a college student I really don’t have time to waste. I ordered a rush service as well as a new hard drive replacement for my computer.
Anyways a relatively new worker (Christopher Boddie) serviced my computer. Probably one of the most respectable and sincere workers I’ve ever met. Although he mixed up another customer’s order with mine (due to similar last names), he came out and apologized personally and gave me a live status of my laptop.
Less than 48 hours after my laptop was sent in to be serviced, it came back twice as fast and good as new. Although pricey, the fact it’s the only computer store walking distance and with quality service that is rare to find, this place gets a 5 stars from me.
I’ll be coming here for all my computer needs from now on.

We have been using ePC for 3 – 4 years now. They have helped us in various roles from setting up our company network, managing our email servers, and recovering lost drives. They are always quick with communications, competitively priced, very friendly, and they have saved our butts many times. I highly recommend.

Service was expensive and incomprehensive! I brought my computer in for data recovery. They did a half-​hearted job with a hefty price tag!
Later I took my computer to another company and they charged me a quarter of the price and did a much better job!
I’d skip this and go elsewhere!

Anthony Biasotti is extremely professional and responsive in helping me resolve my computer issues at work and in supporting the entire office at Zuora.

Anthony Biasotti is an example of what IT Service should look like. He always exceeds all of our needs, and he does it with a great attitude and smile. On an environment with high demands and creative users, Anthony’s resourcefulness and tenacity to achieve results is highly appreciated.

Anthony Biasotti is our entire IT/​Telecom department at Zuora.
Put any device in front of him and he supports it.
Performs his role under a demanding environment with a great attitude.

Our computer was running r-​e-​a-​l slow and someone told us if we had it cleared and reloaded, it would help. That Windows needs clearing about every 3 yrs.
So we took it to ePC Computer Solutions, Inc because we had known one of the founders (Tony) before he started his business. He had worked on our computers a few times ~ awesome, dependable, quality work!
Here’s why the low marks a ‘be informed’ before you have any work done. I wasn’t given all the important facts from the technician I spoke with on the phone before I took our computer in:
* When I called and spoke with a technician about the procedure (didn’t get a name) I told them I’ve never had this done and was told they back up ‘everything,’ clear, clean and fix things, and then reload everything, all files etc. I was then given a price and time estimate. ~ all great sounding.
The disappointments:
*There are 3 of us that use this computer. ALL the documents, files of 2 users were completely missing. Luckily we had backed it up! but that wasn’t suggested to us.
*Many of the programs were missing, when I called ‘Garrett,’ the person who did the work, he said they can’t do that. (License problems etc.) Fine but we weren’t told that at the onset.
*When I dropped off the computer I dealt with Garret and was given the estimate and check in sheet, I wasn’t told that on the back was a ‘contract’ that explains the liability, possible computer problems, lost data problems etc In fact, the paper was hard to read because according to Garret, the printer was out of toner. So, the ‘contract’ on the back was completely unreadable.
Again, because I had experience with Tony, I didn’t worry about it, but I think for a service provider committed to quality and integrity in service, this would have been explained in the first phone call and by Garrett or ANY ePC employee when a potential customer calls, or drops off a product. Since it wasn’t, I hope this ‘heads up’ will be useful to anyone looking into getting their computer repaired ~ knowing ahead of time the potential risks.
Our pc is running faster. We’ve also reloaded everything and all is great.
I’m not saying anything’s wrong or dishonest, just sloppy, vague business practices and I hope that’s corrected. We have always found Tony reliable and his work exceptional and hope that carries over to his and his partner’s business!
AN ADDITION:
Ok, it’s been one month and we’ve reloaded everything on our computer and it has been working great! So this is to add, that we would use ePC again and I’ll make sure I get full clarity on the process, warranties, guarantees. The followup questions we have had, have been answered respectfully and clearly.

Over the last 5 years, I’ve worked with EPC and they’ve helped me build a great website, recovery my hard drive, provided Laptops for my business, and have supported me via on line tech support. They’ve always been fairly priced and the service is awesome! If you need networking or pc support, give them a try and I’m sure you’ll be as pleased as me!

I had a hard drive with years worth of artwork and webwork on it completely fail on me. I did a lot of research into local computer repair, including the repair shops at Best Buy and bigger stores. Everyone wanted an arm and a leg just to look at my drive, and quoted upwards of $ 700+ for a full recovery if they could get the data.
I finally went with ePC and they were able to recover 100% of 8 years worth of data for a little more than half the cost of what other shops quoted me. They did an outstanding job, and really saved me huge amounts of time and money.
The team there has always been professional and courteous, and I’d recommend them to everyone.

Mannish and Tony are great, but the bozos in the shop are rude, unhelpful, treated me like an idiot and wasted my time. You might think you are the worlds greatest computer geek, but listen to what your customer tell you, and try to help them. In this economy, its a no brainer.

Unfortunately I have nothing positive to say about this company. I spent 300 dollar, 3 weeks and got two very damaged computers from dealing with them.
I asked for a refund since they did not fix but further damaged the two computers I entrusted them to fix and they said «Did you hear what I said? I will send the refund check for the desktop when I get a chance! I am done dealing with you people.“They damaged the computers worse than when I gave it to them. I am utterly disgusted with this company and the incompetent people that work there. They are beyond rude and the prime example of a company with horrible service and below standard customer relations