Jack’s Tune Up & Alignment

I first went to Jack’s upon the strong recommendation from someone whose opinion I trust. I have never been disappointed in the numerous times I have been there for regular maintenance and occasional repairs. The guys I have worked with are professional, skilled and provide great customer service at a reasonable price. They have had opportunities to take advantage of me, but have not. I appreciate their honesty. I will continue to go to Jack’s for all automotive work I need.

Not sure how this place stays in business… I took a vehicle in to get fixed and it took almost 3 weeks for a 2 day job, and the problem didn’t completely go away. Cost way too much on top of it all! Customer service was worse than mechanical service haha but for real. Pay a few bucks more and go somewhere legit

So this place is a complicated one to rate, but I’ll give it a shot:
I’ve used them on multiple occasions over the years after moving to Belton and found the man who works on my car «Jason» to be helpful and knowledgeable. Easily the best attribute of this shop is the pricing is always more competitive than the same jobs I’ve quoted at any of the national shops located in town for repairs such as brakes and alignments. On a few occasions they’ve even attempted to find the causes of problems in my cars, test drove them, and not charged me anything. Those are the positives.
The negatives is that this isn’t the most warm and friendly group. Interpersonal skills seem to be a perpetual struggle for all but one auto-​repair person I’ve interacted with in my 22 years of driving, so «caring» isn’t a quality I expect when I walk into any mechanic’s shop. That being said, I won’t make apologies for the group, as certainly at times (both in person and the phone) the men working can come across as busy and borderline perturbed and it would certainly be more pleasant if that weren’t the case, but behind the gruff exteriors I still say «thank you» and walk away confident that the money I spent was fair and «Jason» does know what he’s doing. For me, those two things are all that really matters, as I’d take that over someone smiling and pretending to care while at the same time inflating prices and/​or gouging for repairs not needed — which occurred to me multiple times before I came here.
Last note that doesn’t affect my rating is that when I asked, this shop doesn’t log the work done in any national database so if you want a detailed maintenance record for reselling your vehicle you’ll need to stick with a Midas or some national chain (be sure to ask though to make sure they haven’t changed anything) — but if you’re ok without that, I’d recommend giving them a shot as I’m always content — just don’t expect a smile.