The groomers in Wilco are professional and caring of the pets they groom. The groomers are video taped so customers can be assured their pets are taken care of. The complaints lodged again one of the groomers was completely unfounded and border’s on harassment. I will continue to use this service.
Karen B.
Place rating: 1 Bend, OR
Regarding the complaint I lodged against the groomer who I witnessed striking a dog in the face with the razor on August 31, 2015… Apparently the management team viewed the video from the cameras they stated had been installed in the grooming salon and I cannot say what they saw or didn’t see but the groomer in question is still employed there. I have done what I can do so at this point my only advice is *** Buyer Beware *** to all who use this salon and to not leave your pets there but rather wait and observe the grooming techniques utilized there. Apparently it is within Wilco’s grooming guidelines to strike a dog in the face with the razor if it reacts to the pain of being shaved. I for one will not shop this store again.
Hal S.
Place rating: 5 Bend, OR
I had he best experience with Lori the groomer. She shaved both of my long haired cats in order to get them ready for the Summer heat. She was fast, friendly, & did an excellent job! I also took a few minutes in the apparel department asking about hiking shoes, Donna was very helpful and SO nice! I’ll be coming back again! :)
John A.
Place rating: 4 Bend, OR
I was happy to learn that Wilco would be moving toward the east end of town, which is about 6 miles closer to me than the previous location. The store is much larger and has a whole range of products that weren’t available in the smaller store. You might wander around a few minutes looking for someone to help you locate a product, but they are exceptionally friendly and full of suggestions. I’m pleased to continue shopping at Wilco. But it is not all roses. The«member card» which — come to find out — doesn’t get you any discounts whatsoever is useless for consumers; instead, it just gets you a lot of junkmail in your mailbox and email box and allows the company to track your purchases in exchange for, essentially, nothing.
Michele R.
Place rating: 4 Eagle, ID
Until a month or so ago this was known as Round Butte Seed. That company was bought by Oregon based, member owned, cooperative agricultural company Wilco and so the Bend store has a different sign out front. We’ve shopped at Round Butte for years(which astoundingly never had a single Unilocal review) and on our first trip in today since it became Wilco found it to be the same friendly people and the same great farm, feed, seed, and garden items as under the old name. Today’s trip into Wilco was to buy rabbit repellant and deer repellant so the little darlings(said through gritted teeth) might be discouraged from using our wild bird and butterfly supporting perennial garden as their salad bars. A ongoing battle. We seem to loose it overall, in particular every spring when a doe or two decides to park her fawns in our yard who then go on to much everything in site, repellant or no. Wilco also sells all kinds grass and wildflower seeds which work well for Central Oregon’s dry, high desert climate and our short growing seasons. You can also buy fertilizers of all kinds and feed for farm animals from cows to horses to chickens. Also seed for wild birds and, yes, even feed for rabbits and deer if you really want to encourage them. But trust me, they’ll come eat your yard without investing in special feed for them and in spite of investing in repellant to discourage them. Farm implements can be found here too, harkening back to the days when Central Oregon was more farm and ranches than the chi chi restaurants and boutiques that have grown up with the tourist business. And this may be one of the best local sources for the materials to build livestock pens. I wonder if I could rope up the deer and put them inside one?