Pet Food Express

LOVE the customer service and the knowledgeable staff, I would not go any where else for the needs of my beloved animals.

I love the customer service & rub dub dog in the tub «self service dog wash» at this Location. It’s very convenient. Happy dog~Happy owner!

So i sent my man to buy flea meds for our pups. He came home with a receipt for 76 dollars. After a quick Amazon search I could get the same exact product for 45 with shipping. No problem we will just return not going to pay roughly 30 dollars more. When returning with a receipt the employee states, «did you open it?» us «no its still sealed» her «you could have taped it» then she proceeds to cut it open and check. WTH just give me my refund and i’ll take my business else where!

If you get a chance to have a conversation with Rick, you’ll never go anywhere else within your driving distance to get any pet supplies.
First time I visited, he saw me from a far in the store looking like I had no clue, (because I really didn’t) and he offered his help with my new pup. And this guy is soooooo knowledgeable! I’m not sure… but then again, I’m pretty sure Rick might know more than the 2 vets I’ve visited so far. It’s impressive and adds tons of value for me to visit this store specifically.
Anyhow, I’ve been there multiple times and Rick super exceeds expectations with every query I have while I’m there. Just thought he and the location really deserve this praise.

This store is ALWAYS accommodating to our dogs. If they don’t have what you are looking for they will help you locate it. Their dog wash area has been recently upgraded and remains clean, always with our pets health in mind. NEVER have I seen such consistent cleanliness in the wash area as this store. Well done Pet Food Express.

We had a family medical emergency and had to care for my parents Golden Retriever. He desperately needed a bath, but because I couldn’t take him to a groomer without his papers and because I really don’t want him in my bathtub, I was stuck with a smelly pooch. Then I saw PFE’s self-​service dog wash– it saved us! You bring in the dog, they supply the tile tub, shampoos, conditioners, sprayer, towels and a blow dryer all at your personal station. $ 15 for 25 minutes. They even loan a heavy plastic collar if you need it since there is a leash attached at the tub and dryer stations. Staff was friendly and very helpful.

I have been a customer of this store for over 10 years! I have always felt welcomed by the staff. Today I want to give a special acknowledgement to Rachel. My eldest kitty was just diagnosed with kidney disease and I had done some research on new food for her.
Rachel was very knowledgeable of the products and gave great recommendations. I truly appreciate her genuine customer service!!! Thank you! :-)

This is a huge store and the staff is knowledgable and friendly. They also have a large selection of toys and treats.

I just wanted to thank Leona and the staff for all of their help with the placement and adoption process of a very special kitty, Bella, that we were fostering. Leona was very kind and understanding through the whole process and found a forever home for our special little girl. It was very difficult to give her up but we feel so thankful that she found someone that loves her very much! Again, thank you for all of your help! You have been WONDERFUL!

PFE has been and continues to be an awesome community & pet friendly pet store. I am always greeted, offered help and receive excellent customer service. Staff are well trained and I have always received accurate information on Pet foods & OTC products. They ask the right questions to ensure I am provided the best options to meet my pet needs. Their store is always fresh and clean, which really matters to me. They have been amazing cheerleaders for all local rescues and now has a beautiful adoption center for kitties. Kudos to the staff, manager and owners for all you do for our small community.

I would like to think Rick at the Benicia store for taking the time to listen to my veterinarian for the type of food that my sick dog needs he spent a very long time on the phone and was able to understand her health issues and walk me through the store with her choices that I should buy…
all of the staff when he’s not around fills in with above and beyond care for my animals and I will continue shopping there it has exceeded my needs thank you Pet Food express
Kim d

If you are a pet lover this is the best pet store to go to. The staff is always so courteous and helpful. I am always greeted with a smile and the offer to help me with anything I need. Bravo

Good location but I must say that half of the staff that works there is VERY rude. I’ve been coming to this location for years washing my dogs, but recently the new staff has been rude never asking me if I need help with my dogs or with product, they just stare at me. They could use a lesson in customer service. Plus there prices are higher then other nice local independent stores. The only good thing about this store is that you can wash your own dog.

Great place to wash your buddy but disappointed last time as their shampoos weren’t working properly — they come out automatically with the water.

This is a really great location– lots of room for merchandise makes the store look gorgeous. Plus all of the staff is very welcoming and super nice. They answer all your questions without any judgements. I highly recommend this location! Leona, the manager is very knowledgable about all kinds of dog questions! And they have a cat center with kitties for adoption through a non profit volunteet rescue group. Awesome place, would give more stars if possible. Keep up the great work everyone!

I used the self serve pet wash and i have two large boxers, the staff was very friendly and helpful, they checked on me multiple times as i had two large, active dogs by myself! The wash was clean and easy to use! I would recommend this place to anyone! — Audra

It was my first time there today and it is a nice store with friendly people working there. I was looking for a spray to calm my feisty cat and a tall gentleman helped me out and answered my questions. He was very thorough and patient.
When I was checking out, there was a woman in the front, all smiles and had the best customer service ever.
The store is clean and well stocked.
This is definitely an awesome store. Even though I am closer to other pet stores, i would rather travel all the way here for the experience.
Whoever the manager is needs to be praised for having such an awesome staff and clean store.

When I adopted my kitty, the adoption package included a 20% coupon to Pet Food Express. So I went shopping for a cat tree for my little girl. I found the perfect one at the store.
The staff was very friendly and knowledgeable in answering my questions about the different cat foods, too.
Support animal rescue… don’t breed or buy while shelter animals die.

I came here for a Greyhound meeting a few weeks back.
Very clean and organized and the prices are not too bad.
The only thing that could improve is the attitude of the staff. It’s my weekend, and I am sorry that you have to work, but I was trying to be nice and friendly with my casual banter about the awesome weather. A pity chuckle would’ve been appreciated, instead of blank stares.
I bought a pillow for my Labrador Mix but almost regret supporting this particular store.
This will be my first and last stop here.

This is our 2^nd review of PFE in Benicia. Rookie and I have been shopping here for over 4 years and the customer service is still the best! All of the staff that have waited on us have been knowledgable, helpful, and friendly. They offer assistance, show you where items are, explain use and directions but never in a pushy (trying to get a sale) way. The store is part of a small «chain» but it never has felt like one. Most of the staff know us when we come in and Rookie still loves that attention (and the treats!) It’s cool they still have our first Christmas card (actually I was late that season, so it was a «Happy New Year» card) on the store’s bulletin board. More importantly, PFE still has adoptions on the weekends, along with the mobile vet. The store and staff are a great fit in our beautiful little town of Benicia and worth a drive from wherever you are in the Bay Area.
WAIT! Before you visit/​shop, go downtown (Exit 2^nd St off 780) to let your pooch run in the sand and bay at the end if First Street. It’s one of the town’s «legal» off-​leash area – and best when it’s low tide :) Then head to PFE a mile up the road (Exit Southampton off 780) and use the self-​serve baths ($ 11.25 ea when you buy 4!) and have your pup looking & smelling good in anout ½ hour and then check-​out the store and meet the great staff yourself. Tell ‘em «Rookie» sent you!