Shaw Properties

I’ve been renting at an apartment where Shaw Properties handles maintenance and after reading the reviews below, I felt like I had to share my experience.
I admit the first month was a little shaky. When I first moved in, the tub/​shower was disgusting. I was told it would be remodeled when I signed the lease. However, when I moved in, the bathroom was still absurdly dirty. I emailed and called to complain and I think there was a lack of communication between the owners and Shaw about when I would actually move in. Despite the extreme inconvenience, Shaw got it together, cleaned the bathroom and remodeled the tub.
Ten months later, and I’ve never had another issue. Erik, who manages property maintenance, has actually been really responsive and helpful despite what another review mentions below. My neighbor and I are both new tenants and we’ve had a really positive experience so far.

I had to write a review after reading all the poor reviews here.
Shaw properties recently took over maintenance at my building where it was in desperate need of professional control. My landlady wasn’t in the position to manage well. It may be due to my specific situation but I’ve had nothing but positive experiences with Erik and all his staff.
I’ve had three different workers come out to my home to take a look at my concerns and discuss alternatives for them to communicate to the owners. The work was done immediately and every one of them was professional and amicable. I really appreciate their services and am happy to continue using them.
I can see how some things can be misinterpreted such as communication. I prefer to use email for documentation and I know many business that do the same for this purpose. I think it should be considered that Shaw has more than one property and more than a few emails from tenants to acknowledge. If you have to call a few times for the sake of time, then do so but I don’t think it’s worth all these negative reviews.
Lastly, I don’t receive the bill so I can’t comment on that but I do feel more secure at my residence knowing Shaw Properties is managing and not my landlord.

Don’t do business with this company. They are as bad at the initial client intake end as they appear to be as property managers based on the other reviews. They set up an appointment with me to see a rental 3-​BR home costing 4.5K per month and I took a morning off work to look at the property. Fifteen minutes after the scheduled meeting time — while waiting on the front porch of the property — I received a call saying that the unit was rented, sorry to have wasted my time. Wouldn’t think of ever doing business with them in any fashion since they can’t get the basics right.

I don’t write bad reviews unless it’s something worth warning people about. If you take a look, nearly all of my reviews are positive. But Shaw properties recently took over my building and I want to warn you about Erik Moreno. His business card says «maintenance coordinator» but it should say «bozo.»
Erik Moreno is a rude and dishonest and attempts to be a bully. Erik prefers to communicate via email and will not use the phone unless you call him directly. Passive aggressive email is his preference. When I got the first one I checked Unilocal to see what others had to say… SHOCKER… piss poor communication is an art at Shaw apparently.
Ok so I’m not alone and this is not a unique experience — that at least made me feel better. I think the other Unilocal reviews go far enough to give you a peek into Shaw’s business practices. I want to give you a few tips for dealing with Erik:
1. If you have any phone conversations with him document them thoroughly via email or record them. He will make an agreement with you one day and then change his mind and the facts another day. Share the documented agreement with Shaw properties so that he can’t later say «I would never say something like that.»
2. If you make any requests for service, document them thoroughly and follow up via email and phone daily until they get done. I made several face to face requests for service in my apartment and they never came once. I just took care of them myself. I guess that’s their strategy. I say «email and phone» because the phone is to speak with a human and email is to document it in case you ever need it later.
3. If there’s no answer go ahead and leave a message. But call back daily because a VM is no guarantee that Erik will call you back. When Erik left a threatening note on my car about being towed (from the spot I pay for) he took 4 days to call me back. If it’s urgent you’re screwed. I guess when it’s his problem it’s urgent, if it’s your problem then who cares.
4. If you’re at all younger Erik will be rude and condescending to you as if he is entitled. I complained of water raining down from my ceiling and he accused me of misrepresenting the situation. How do you misrepresent water running down the walls?
I’m not saying don’t live in Shaw owned properties, just to be ready to deal with Erik and his blustery, impulsive bad attitude and poor customer service.

I rented a house from Shaw Properties for two year and was continuously shocked by their level of negligence and utter lack of professional communication skills. In my experience, Shaw properties advertised the neighborhood as safe and then refused to respond appropriately when the house was broken into three times! The staff made jokes about my situation and asked questions that bordered on sexual harassment. I finally made the move out of there and had the space professionally cleaned, yet Shaw Properties still charged me a cleaning fee. My advice… stay away from Shaw Properties

Absolutely horrible! Shaw properties is completely unprofessional. I was told to go to the office on 45^th St., drop off my id and pick up the keys in order to view an apartment. When I got to the office the employees quickly changed their story and said that they didn’t have the keys and I had to go to the apartment directly and the property manager had the keys. When I asked why they didn’t call to inform me so I didn’t drive to the office for no reason, their was response was «we didn’t think about it.»
Yes, I definitely got the runaround.
However, despite the rudeness and unprofessionalism, I decided to still try and see the property. I was able to meet up with the property manager Peter who was really nice and extremely helpful! Thus, I decided to submit an application with them for an apartment hoping that maybe it was just a bad day and my dealings with Shaw Properties would get better. I was completely wrong! After I submitted my application, I had to follow up with them several times regarding the status of my application. Every time I followed up with them they hadn’t done anything to process my application for days. After following up several times via phone I decided to stop by there to speak with Liz who was supposed to be handling my application. She had no answers for me and couldn’t even give me an expected date when she would be able to have an updated status for me. She kept flip flopping her excuses as to why there was no updated status, that all boiled down to: they weren’t doing their job. Not to mention, when I stopped by the office not only was Liz extremely rude, she never once apologized for being delayed. Thus, I suggest you save yourself a headache and go somewhere else.
Makes you wonder if the owners of the properties know how unprofessional the management company they hired is?

I concur with previous reviewers, but I give it no stars. In my case they they tried to get me to pay for damage to a common gateway (something they are clearly responsible for) by claiming I damaged it. Of course, I had nothing to do with damaging the gate – it had been installed improperly and no one could use it, but I was the most vociferous in demanding it be fixed. These folks skirt the line at downright crooked. Horrible company.

Shaw property sucks at communicating, not very honest and they could not even send me my deposit back on time. Seriously, don’t do business with them. I was negatively surprised (they charged me 176 dollars for carpet damage that was already there and forty dollars to reinstall blinds that were broken).
Save yourself! (Don’t rent at the Point Lodge)