Billy Craven Automotive

Had a great experience with my car and service. Brought my car in for oil change and fluids topped off. They offered to drive me to work. Prices were fair and car is running great.

My only regret is that I didn’t find this shop years ago! The Cravens make wonderful team running the shop. Billy, the master mechanic has a lifetime of experience. He will take the time to explain exactly what he is going to do and what he fixed. He will recommend things that should be done but is not pushy about it. Prices are very fair and the shop is super clean.

I WARN EVERYONE TO STAY AWAY FROM THIS PLACE!
First off let me say that I really thought that I might like this place. It was a small shop and seemed like a friendly owner.
I was having a weird sound coming from under the front of the car and was scared to drive it. I arrived and they looked briefly at the car. Since the car was up in the air, I also asked if he could check why my brake oil was needing refilled quite often because I wan’t noticing any brake fluid on the ground. The owner, Billy, said that he had to order a part for my front end and it would take a week to get it in. He told me to go ahead and drive the car until then. He also said it looked like the rotor wasn’t put on correctly and that was probably why my oil was needing refilled.
I waited and I got the call the part was in so I made an appointment to drop my car off. I dropped my car off in the morning and his wife took me to work. I told him, since he hadn’t really looked at what might be the problem, that if it was going to be an expensive repair (at this point he hadn’t really looked at the issue) I didn’t want to spend too much on it and to call me. Thats when his shop completely tried to RIP ME OFF!
I waited all day and finally got the call from Billy. He said that the repair was going to cost around $ 500 and that given the miles on my car, he didn’t want to do the repair. (Remember I was afraid to drive it because the noise was very loud and I would often have to stop in the middle of the road before the grinding noise under my feet would stop). He THEN told me that he fixed the brakes for $ 500 so the brake fluid wouldn’t be leaking anymore. WHAT? He asked if I wanted to pay for it over the phone and he would have someone drop my car off at my work. I told him I was busy and I’d get back to him later.
HE FIXED A BRAKE PROBLEM I DIDN’T WANT FIXED AND WAS CHARGING ME $ 500 FOR IT? I had a co-​worker drop me off at the shop and I told Billy that I was not going to pay for a repair that I didn’t authorize, and that the State of Florida requires a written estimate before any work is to be done stating the work, price, and location of the shop doing the repairs. He then got in my face and screamed at me. said he was going to take the part I did not authroize off my car, which I didn’t let him. He came after me like he was going to hit me and then got in my co-​workers face and almost punched him. I couldn’t believe it. I was almost ready to dial 911 when his partner made him go back into the office and then my co-​worker and I left.
I WARN ANYONE WHO WANT THEIR CAR REPAIRD… STAY FAR FAR AWAY FROM THIS MANIAC AND HIS SHOP and know the tatics that his shop uses to make money. Its illegal and he knows it since he is supposidly in the «auto repair» business in the State of Florida!!! And to try to attack us as we stood in front of his shop. STAY AWAY!