Dunkin’ Donuts

I went in this weekend, and was very disappoint and had to leave because I felt unsafe. I got my coffee and bagel and set down. After a few minutes a mob of teenagers came in and just hung out. They were using profane language and hitting each other. The management did nothing.
I will never be going back to a place where I felt threatened.

Came last minute before they closed and offered us complimentary donuts. Super nice staff.

I really like the location– the folks here are quite friendly :)

Terrible service. Slowest dunkin donuts ever. Incompetent. They don’t seem to care about efficiency. You can easily wait in line here for 20 minutes.

Like other reviewers said, their service is below satisfactory. It is just too slow. It often takes them like 3 minutes to serve even a black coffee. I stop by this Dunkin only when I feel too lazy to go to other Dunkins near this place.

The employees don’t understand English and are generally terrible at communicating with the customers. Also, they are inexperienced with the register and rejected both my credit and debit cards at first. Finally, this particular location places lots of emphasis on hygiene, which I understood when one of them sneezed into my Coolatta

Place is a joke. The worst and slowest dunkin I have ever been to it took 8 minutes to get a coffee with one person ahead of us. I will never go again.

Since the new management took over ca 4 month ago this place went down the hill. Average waiting time is 10 minutes. My break is 15 I have just enough time to walk there stand in line and walk back no time left to eat. I do not know where they got these employees from but they are so slow they don’t speak a lot of English and the waiting time is just terrible.

This place is too inconsistent to rate any higher. Only one of the workers actually knows how to make a coffee. The rest just take your order and give you whatever they want. If it weren’t so close I’d never go there. Honestly I try to avoid it unless sleep in late, the good diners are full and I just want a bagel and coffee.
Update: they have been getting better as of recently but why oh why did dunkins stop the spicy sausage sandwich again

Just went in there and received the most pleasant customer service I’ve ever experienced at a Dunkin and I’m a masshole. Not sure what his name was but it started with a J, was the friendliest guy. He called put the drink, turns out he made in wrong because they changed what the letters mean or something, and made us a whole new one without asking. Ya i know this seems simple but his attitude man, I wish every fast food place had his attitude.

Upon first approaching this Dunkin Donuts, I was a bit skeptical. I had been to Dunkins before, but nothing could have prepared me for this. I walked right up to the counter, ordered my iced coffee, and the bangable cashier handed me my change. After what felt like seconds (it was), I was handed my iced coffee.
It was like the ceremonial passing of the torch at the olympics, and had I known the coffee would have been as good as it was, I probably would have cried. I took my seat, opened my straw, and stabbed my lid with it. With each sip a symphony sprung within me, each gulp its own separate orgasm.
Never had a beverage had such an effect on me. I called my mother and told her I was sorry for skipping out on Christmas last year, I found the courage to dump my overbearing girlfriend, and even apologized to my handicapped sixth grade teacher for stealing one of his tootsie pops when he wasn’t looking.
Look, when most people order coffee, they are just looking for a physical pick-​me-​up, but when I drank this coffee from this Dunkin Donuts, I got an emotional and mental pick-​me-​up as well. I changed my life with the slurp of some coffee. Will you?

I go to this dunkin frequently. They have screwed up my order more times that I can count and have sworn to never go back but sadly it’s convent to get to being just around the corner from bu. I order the same coffee every time and some times I will add food. The employees have entirely forgotten to add the Carmel to my coffee or have had me pay and then tell me they are out of what I want but can’t give me a refund since I paid with my card and the store manager isn’t in that day. They do tell me that I can come in the next day to speak w the manager at crazy hours but sadly I have a life and cannot be spending excessive time hunting down the man who can give me my $ 2 back. There have been times when they have entirely forgotten to give me my cream cheese for my bagel and once after I paid they told me they were not only out of my bagel but also plain cream cheese. Then they tried to give me an onion bagel with strawberry low fat cream cheese… What?!?
Anyways, the last 3 times I have gone in I have had a nearly perfect experience where they do not screw up the order. I think they are beginning to recognize me.
Lastly, do not go in the last hour or so that the place is open because they are too lazy to make a new pot of coffee and will just your sugar, cream and a table spoon of coffee to some water for you. It’s really a hit or miss. Make sure you check your order before you pay or just always pay cash but check your order before you leave.

I think the reviews that are rating this Dunkin Donuts location based on the overall quality of all DDs are missing the point. If you live in Boston, you know basically what you’re getting when you walk into a Dunkin Donuts. So putting that aside, I’ll review THIS location.
What I like most about this DDs are the staff. I come in here fairly frequently before work and the staff is always friendly, attentive, and fast. Even when the line backs up to the door (common for rush hour), you’re never going to wait too long to get out the door. I’m not the type of person to make friends with servers, but there’s always a couple other people in line with me who have a friendly relationship with some of the staff behind the counter.
And importantly, quality of DDs food in general aside, my orders have always been accurate.

I don’t drink dunkins coffee and I don’t really like their food. I go here in a pinch for a breakfast sandwich. But its a dunkins so if you typically like dunkins this location is pretty good. Everyone is nice and they actually all speak English well.

In an area where there are not many places to get a quick breakfast, Dunkin stands out. It’s the only «Fast Food» location within a walking distance and it’s pretty well kept. The only issue that I’ve had with this location is that they can’t seem to make iced coffee correctly. Whether its adding granulated sugar instead of syrup or too little half & half, I can’t seem to get a decent iced coffee! On the other had, the staff is really friendly and the food is good quality

This is one of the best DD I have been to. I’ve never had old tasting coffee here and they are good with the orders and friendly. There is sometimes a line and it can get wacky behind the counter. DD needs to have a loyalty program. Never been a fan of the food products here or any DD.

This place sucks.
1. No hablo Ingles. I literally had to point to what I wanted because no one in the store could figure out what I was trying to order (All I wanted was an f-​ing sandwich and a hot apple cider)
2. I got food poisoning from eating here.

For awhile, I thought I stopped liking coffee. Turns out I just don’t like Starbucks coffee and I’m still completely obsessed with Dunkies’s (?) coffee.
I was in the area for three days looking for an apartment, and went to this Dunkies at least three times for a little hazelnut refreshment. Sooooo goooooodd! I also treated myself to a long-​missed multigrain bagel and enjoyed the sunshine on the tiny patio.
Dunkies, I’m so glad you’re back in my life!

Is there anything this place does well? I don’t drink coffee, so I count myself as an outsider in the Dunkin vs. Starbucks war, but I was wholly disappointed here. I’ve tried a bunch of their non-​coffee drinks and have concluded them all roundly terrible.
Worst of the lot? Chai (or maybe I should call it powdered drink mix). Calling the stuff chai is like calling kool-​aid fruit juice (no offense Kool-​aid, as you have been my trusty sugar-​laden ally).
The sandwiches are no better. I can microwave an english muffin at home! And D_​mnit if I order a bagel with cream cheese, can you put it on the bagel? Is that so hard? I don’t want a side of cream cheese and a knife. That’s like the T conductor asking me to work the break!
Stop the shenanigans AAAAAAAAAAGGGGGHHHHHHH!!!

THEY HAVE SIMPLE SYRUP HERE! It is amazing that they do. I have never ever gone to another Dunkin Donuts and gotten simple syrup. I always get exactly what I want and the fact that they’re open nearly 24 hours is awesome. Nice location and all that, but the one thing that keeps me coming back is the simple syrup. Besides that, it’s just like any other.