Lufthansa

Stop exporting greyhounds to their death in Macau, China! You actions ate despicable as you continue to ignore the pleas of your customers and potential customers. Everyone needs to know that you are doing this by choice. Cathay and Qanta have chosen to stop so how can you ignore this horrific situation in order to make money?

Good Lord; can they make these seats any smaller? When the person in front pushes back their seat it is literally in your face. The upside is that they still give you free booze so you can get hammered and be somewhat less miserable.
Their boarding process in Munich is miserable; so much so that I strongly suspect they have outsourced this responsibility to the TSA. Only our own TSA could create such a nightmare. Jet Blue is still the most civil of the airlines domestically and Virgin or Iceland Air the most civil internationally.

Free drinks as usual, poor ambiente as usual to. Why does virgin offer wifi and look much more like a lounge. Lufthansa really should do something here

Really surprised at the food and drink quality. Small kind of crummy lounge but good food and lots of liquor choice — eat, dwinQ and be merry!

The flight was fine, but flying international it took 1 hour and 30 minutes for the baggage to arrive. Other airlines had later flights and finished their baggage service much faster. Shame on Lufthansa’s baggage service. Many unhappy passengers today.

Good airline friendly staff. My only complaint is there excess baggage charges for carryons and that fact that some of their long haul flights do not have tvs in every seat.
They feed you well and serve alcohol throughout the flight. My BOS-​FRA flight was on time as was my regional flight.

My last 7.5 hour flight was a bit rough for my partner and I. First we booked our tickets months ago and could not select seats. We were 4 rows apart. This was a bummer on such a long flight. Next my TV did not work for the first 2 hours of the flight… my partners never worked for the entire flight. This is simply not acceptable for such a long flight. I will say the staff was great and really did all they could to help us with this problem. After 3 reboots mine worked. They did give duty free vouchers to my partner for the inconvenience. I would hope this is not an everyday experience for all travelers. This was my first trip with them. Before booking my next international flight I will see what my options are.

Manchester, England to Boston, Massachusetts via Frankfurt
As is usually the case, online check-​in helped hugely. Once all three of us had put in name/​booking code, it appeared that we could only select seats for our flight from Manchester to Frankfurt, not Frankfurt to Boston. After entering passport details, both seat maps showed up. Seats were both in economy; 20A, B, C on an Airbus A321 and 29G as well as 53A, C on the Airbus A340−600. No line in Manchester for baggage drop, however security line was a mile long. Inbound plane was 15 minutes late and there was about 10 handicapped passengers, but flight was only 40% full. The crew hustled everyone aboard quickly and the plane left the gate and took off without stopping once. Once again, cheese sandwiches, chocolate bars and drinks were served. Only negative is no entertainment, not even overhead screens, on Lufthansa regional, short and medium haul. Plane landed just over 10 minutes late Frankfurt. We originally had a two hour layover, slightly reduced by the delay. Passengers whose connections were tight were driven directly to their gate by buggy. Changing terminals isn’t hard in Frankfurt, but the large amount of passengers makes things somewhat hectic. We inquired about volunteering to stay overnight since flight was overbooked, but there was several no-​shows. Boarding was efficient with two jetways again, and it was necessary since the flight was completely. We waited at the gate for 10+ minutes, but took off promptly after that. Drinks and crackers were served as soon as the seat belt sign was turned off, and the meal came shortly afterward. Pesto pasta was good, salad wasn’t rotten, bread roll was fine and real utensils were used. Only negative was the dessert of key lime pie, which both smelled, looked and tasted revolting. Personal entertainment screens kept everyone happy, and the map/​flight info program is very practical. As was the case last time, having toilets downstairs is more sanitary and creates a quieter cabin enviroment. The lights were switched off after a while, but personal overhead lights were bright enough to be able to read, play cards, etc. Drinks and crackers were available in galley area between meal services, but perhaps something more substantial could have been offered. Cabin crew was fairly visible during the flight, even when no service was offered. About two hours prior to landing, a «snack» was served. It was a terrible bread roll filled with some vegetable paste and left a crappy aftertaste in the mouth. Landing was on time, but jetway was attached to the wrong door, delaying the disembarking procsess. Our bags were close to last off, but that is just luck of the draw. For an averege score for the two flights, four out of five stars.