Room & Board

Room & Board is still fairly new to the Boston area but has a nice collection of contemporary items with a traditional flare, if you will. The store on Mass Ave is indeed massive and spread across four floors including living room, dining room, bedroom, home office, and children’s. The staff is friendly and eager to please especially salesperson Emily who is very knowledgeable about the stores products and also ensured proper follow-​up and delivery of my order. I still prefer the more contemporary style of a DWR or Montage but Room & Board is definitely worth checking out.

–Beautiful, expansive store
–Helpful and knowledgeable staff
–Professional, timely delivery
–Excellent website with detailed reviews
What’s not to love? OK… it’s expensive. But very high quality stuff. Usually something will catch my eye online, and then I’ll visit the store to make sure the size and feel align with my expectations (or, yunno, pace around barefoot in every single show room to make sure I’ve selected the comfiest rug that cold toes could ever wish for).

5 stars for phone customer service and quality:
First let me say that we have been ordering from room and board for several years now. Most of our house is furnished with these products and you can not beat the customer service or the high quality of each piece.
2 stars for the Boston in store customer service:
we moved from NYC to Boston recently and the in store service does not compare. We have purchased a large amount of furniture recently and both occasions we were mislead by the sales person. She did not clearly communicate the store policies, delivery dates or next steps that were taking place for both orders. I do not mind if i have to wait for my pieces because this furniture is high quality and worth the wait, however if we ask questions regarding order changes and how it affects the delivery dates the sales person should know the correct answers, not just tell us what we want to hear. We also purchased a floor sample a few months after this first mix up and the same person mislead us again having us believe that the floor sample would be delivered with our other pieces only to find out not only were we told the wrong delivery date but delivery hadn’t even been scheduled yet, so we were sitting home waiting for a delivery that was not coming. This person was not clear in how purchase of floor samples works or how it affect delivery. There was no offering of information regarding options for delivery of the sofa and perhaps taking the floor sample home with us that day rather than waiting for the one day a year they do a change over which was 6 weeks after we made the purchase.
We will continue to shop at Room and Board but will not be using the same sales associated. Room and Board please educate the Boston in-​store staff on delivery policies and floor sample purchase protocols.

This furniture store is absolutely huge! Can’t believe how much real estate they grabbed in a prime area in Boston. We went browsing and were pretty impressed with their stuff but especially loved the lay out and flow of the store. We found a couple items we’re pondering (not an easy thing to get from us). Prices weren’t cheap but justified when compared to other places.

This location is a terrific place to get an idea of what their selection looks like in-​person. The sales staff is very helpful without being high pressure. This is extra-​great for their merchandise, high quality but some are purchases that take some thinking/​budgeting.
My order arrived a little earlier than the time window, the delivery crew was great too. The chair I got arrived in great condition and feels as high-​quality as the showroom model I sampled.
This is a place to consider when making a serious furniture purchase.

Delivery people couldn’t have been nicer or more accommodating. Ordered wrong size bed frame and they (delivery men) took care of it for me. Follow up call for new delivery and order was also very smooth. Not often you get great service with a smile and a great product.

This is a place for those who prefer to overpay for a well thought out and put together look. Currently, there is a bit of a rustic feel to everything and it’s not super modern. The staff are wonderful and very helpful and the five floors and beautifully arranged in a show room style. However, I do not prefer to spend over $ 100 on a throw pillow, so if you agree, head to Ikea like me.
The end.

Nice enough stuff, middle-​of-​the-​road design. The «store» is actually only a show room. Furniture must be either picked up in Billerica or delivered, at a charge of $ 90 for a small chair, in a week (or many weeks if you want one of the alternative colors).
A nice feature of the store itself, however, is pleasant outdoor seating on a couple of different levels (no refreshments served) and a generally pleasant interior to the showroom itself.
Staff were not leaping to be helpful but were pleasant when asked.

Very helpful. Matthew was great assisting me with a purchase for a lamp that was to be delivered. It’s a very city concept that you cannot purchase anything in store however their delivery was great and they said if anything got stolen off our front porch in the South End they would send another without any charge.
The space is gorgeous. The guy that helped me was great and Mattheuw even gave recommendations for non-​Room and Board places such as West Elm which shows that he cared way more about helping me than just making a sale.

The showroom is amazing. The staff in the showroom are pleasant. The furniture is great quality and looks even better in-​person than online. The problem is actually getting the furniture undamaged. I picked up some things at the warehouse in Billerica and it was not boxed. They wrapped it for me because I didn’t want to take it in the snow, in the car, unprotected. I was perplexed. They say they unbox it to inspect it at the warehouse, which is great. But why not re-​box it? I was anxious transporting it, but was successful. The other items came UPS and two out of four of them were damaged. I ordered two frames. One was shrink wrapped so tightly it took minutes to unwrap. It was perfect. The other was barely taped closed and damaged. It was like the second one was a damaged return that was just added to my order. Now it’s a slow hassle to get the exchanges and labels etc to try again. The emails confirming exchanges are confusing, showing balances due. Will take up to 48 hours to get UPS labels emailed. Then wait for exchanges to be received. Then another week plus to get it a second time. It’s a shame because the furniture and the showroom are incredible. It’s amazing when it’s finally in your home, undamaged. I was elated. Now I’m disappointed and frustrated. Low score because of the actual fulfillment process/​issues at the warehouse and via UPS.

The Store: Staff couldn’t be more helpful– they make the shopping experience great. They are on hand to answer questions but will also leave you alone.
Delivery: We had a custom couch delivered this past week. Even the delivery staff was top-​notch. Polite, helpful, conscientious (they even took their shoes off before coming in my house– i was BLOWN AWAY).
Value: Sort of pricey, but still in the same tier as Crate and Barrel, West Elm, etc., except the quality is much better. For my money, I’ll def. be back.

Gorgeous presentation. I love R&B. I have the braided sweater rug in grey and a sofa. the awesome thing about this brand is that they don’t sell furniture they sell a lifestyle.
You visit their showroom and you want to move in.
The staff is warm and welcoming… I have two Boconcept sofas, one in my bedroom and the three seater in the living-​room. I also have several coffee and side tables. Though I am a huge fan of Bo I have never left feeling warm & fuzzy. That is the difference, O& the detail of R&B cannot be beat… they have taken care of every detail of every room.

I just got my couch, which I love, and beyond that, I was very impressed with everyone from Room and Board who helped in the process. The salesperson (Michelle) who I worked with at the new store, was knowledgable and helpful. She also very sweetly got excited for me when we found that I could still get the discontinued fabric I wanted. Then, today, I was REALLY pleased with the delivery guys, Xavier and Christian (I think), who expertly maneuvered the couch up two narrow and winding flights of stairs. They came right at the start of the two hour window, took all the trash with them, and even helped me to move a a chair that wasn’t part of the delivery, but that I needed a hand with. Room and Board’s furniture seems very nice, but it also seems that they go out of their way to help their customers. Sometimes it’s worth spending a little more money just for that!

The store is beautiful. They have contemporary furniture and almost everything is made in the US. The quality of the furniture seems to be very high. Nice selection of outdoor furniture too.

Finally! A Room and Board in Boston! And this one is great too. With 5 floors, I think it’s even bigger than the one in Soho and absolutely beautiful. Sales staff still seems to be getting the hang of things (took them a while to locate what I was asking about) but that’s to be expected. A great addition to the neighborhood.