Title Nine

Went in to shop for a swim suit today and was extremely disappointed. I’ve been a HUGE catalog fan for over a decade and expected to find that same no-​nonsense, fun helpful presence at the store. Not! No hello, no smiles, no HELP!!!
I was never asked once if I needed assistance during the 50 + minutes of trying suits on so I was shuffling back and forth from dressing room to racks (of course having to completely re-​dress each time). When I did ask for help I got the clear impression I was interrupting the staff from their activities– re-​stocking etc. not helping folks in the store. With regards to inventory it was nearly comical how I could not find two smalls or two mediums in any tank/​bikini set. Lots of XL or XS. This is the beginning of May in Colorado, I’d think swim wear would be at full inventory.
I finally found a top and decided I’d get the bottom online along with a shirt. I wanted at the register for about 5 or 6 minutes — two ppl working there and no one else shopping in the store! I went to the back and asked for assistance and was given a curt response that she was getting something for a customer. As fas as I could see i was the only customer in the store!!! It was crazy. I actually waited another minute, maybe 2? Still no help.
Just as I walked out, one of the two sales ppl came out. Did she apologize for the wait, the lack of service, anything? No, she just smirked at me as I left.
WOWWOW. DOn’t waist your time. Shop online or another retail shop.

We are vacationing in Boulder from the SF area, and I was in this store three or four times over the course of the week. I found it quite remarkable how little customer service I received over those four visits. No hello, no «thanks for coming in,» nothing. I wandered around the store each time for 10 minutes or so (I love this store), and nobody spoke to me. It was just awkward silence the whole time. I was beginning to feel like a leper by the time I left each time. I definitely didn’t buy anything
It doesn’t take much effort to say hello and goodbye to each customer, maybe a «can I help you?» for extra credit… I think it might be a good idea to retrain some of the employees to do at least that.

I just had a wonderful experience at the Title Nine store in Boulder.
I went in with two bras I’d purchased from the catalog, and which didn’t fit me properly. After I explained the problem, one of the sales women explained how the bras should fit and offered to help me find one. She selected several for me to try and then examined each as I tried it on and explained why it was/wasn’t right for me. (It turns out I needed a way smaller bra than the ones I was selecting.) While I was looking at bras I also browsed around the store (they were having a sale) and found two tops I liked that were 30% off.
The staff were very very helpful without being pushy, and there was no problem at all doing a return from their sister catalog Bounce. Special thanks to Annie, who helped me with the bras.
Title Nine can be pricey, but their merchandise and customer service are superior, and sales are always sweet. I only wish I lived closer to one of their brick-​and-​mortar stores.

I’m not a catalog shopper, but the Title Nine catalog certainly tempts me. But silly me didn’t realize that this small store and the catalog are one and the same.
The shopgirls there are helpful, attentive, with a casualness that exudes Boulder style «no worries» attitude that welcomed me to shop and shop.
They helped me try on many items, then because an item was not my color, order it to be delivered to my house.
Decent sale prices. Cute functional clothes, that are perfect for an active person.

Most frustrating catalog company ever. I am a potential good customer for Title Nine. Their clothes are adorable and when I get their catalog there are always several things I want. The 2 stars is because over the years I have TRIED to be a customer 90% of the time, they do not have anything in stock. I am writing this review after wasting over 30 minutes on line trying to shop for an upcoming hiking vacation and out of the 10 items I tried to purchase, only 1 was in stock in the size and color I was interested in. Several years ago I wrote to their Customer Service department complaining of this very issue. I see they have not really found a way to manage their inventory well. At the end of the transaction just as I was about to buy the one item they did have, they don’t take American Express. It’s 2012. Who doesn’t take American Express? Athleta, here I come…

Title Nine is based in Berkeley, CA where I went to college and lived for 10 years. It’s a women run and women inspired workout clothing company that has realistic sizing with comfort in mind. Whether you are size 00 or size 16 you will find a sports bra, pants that don’t ride up, etc. They have something for a wide range of sports, from tennis, triathalon, cross-​training etc. Definitely worth a visit if you are looking for clothing that will fit your outdoor or indoor sports lifestyle.