Al’s & E’s Carpet Cleaning

I bought a groupon. I spoke with Al (think? the father) about 30 minutes over phone when making appointment. I told him honestly the carpets were VERY VERY OLD (moved in few years ago), only had cleaned professionally twice & cleaned with machine 2xs over last 3 years. Carpets thin & dull colors, but we rent so not buying new. Also told him always were stained (when we moved in, prior tenants had pets too), & since we lived there, I have a pet. I also board pets (2 – 3 here & there), so been some accidents. He told me that he did have PET FRESH treatment that he would use for additional cost. I asked him how much? Gave him room measurements. I clearly detailed our 2^nd floor of 2-​family apartment. I even asked him if he could do an onsite estimate to be sure he could do job within an additional $ 100 (willing to pay over Groupon of $ 65). He would not quote any prices nor come to estimate. Fine, so we spent 2 HOURS, moving furniture out of rug rooms (O, by the way, groupon DOES NOT include moving furniture, never saw that on Groupon), so we did it. He shows up, walking around home, & then asks me what stains are from pets? Really? I don’t know, I could guess certain areas. Oh, he also says EXTRA $$ to go up to our 2^nd floor (we are on 2^nd floor, then upstairs (5 small stairs) is an attic turned into 2 SMALL bedrooms, my home total is maybe 150 sq ft of carpet! So, I ask him HOW MUCH? I understand extra costs, what are they? Then we can decide if all rooms can be done etc… Well, he was very difficult, keep trying to explain how carpets cleaning was much more complex than I knew, that this had to be done & that, OK, ok I said, HOW MUCH? He keeps trying to explain the cleaning process & etc etc… REALLY??? I’ve had carpets cleaned in other homes at least 20 or more times in my 50 years of life. No other person or company gave me such a HARD TIME nor wasted my time in this way. I GAVE UP, told him to leave & then had to scurry around to find a cleaning machine & do it ourselves!!! Wasn’t going to put back 4 rooms of furniture & hours of work onto dirty carpets! WHAT A JERK! Groupon fully refunded. What a way to do biz???

I could not be more happy with my carpets. They look better than I have ever seen them! The owner is friendly, thorough and meticulous. He gave me an excellent deal and went above and beyond. I was amazed at the quality of work, he was not satisfied until the carpet sparkled. I can’t imagine how anyone could be unhappy. I had pet stains and he clearly explained the additional cost and when my dog threw up after he had just finished cleaning he came back and cleaned up the spot for no additional charge! I had Stanley Steemer and they can’t hold a candle.

Not happy with company. Bought a coupon from Groupon for 67, seemed like a good deal, spoke with owner when booking appointment told them I had a dog and a stain outside bedroom door. He told me how I should and should not clean stains .
When he got here, I had sister-​in-​law her and he told her I never told him I had a stain and it would be 125.
Seems like a bait and switch to me.
Not only that, my rug is SOAKED still after 7 hours. I walk on it and water actually comes up. I had to lay towels all over the bedroom. The used machines you can rent yourself at Home depot. Than emptied the bucket in my toilet and left it. Yellow water with a ring of dirt in the toilet which I am trying to clean, possibly from chemicals?
They did not do a good job of going back over it and pulling water back up.
So upset and disappointed with this as my son is getting married on Saturday and I cannot do anything because of how soaked these rugs are.
I would never use again.

Needed a basic cleaning for a large room in our house and chose A&E because they had a special deal on Groupon. Very glad I found them. They did an OUTSTANDING job on a carpet that had been underneath rabbit cages (you get the picture). We have had it cleaned in the past, and done it ourselves and I will say that nothing we did compares to how it looks after these guys finished with it. It looks like a new carpet !!
They worked way beyond what was required and the owner Eric was extremely nice and professional and very easy to deal with. I would highly recommend them — they did a MUCH better job than the lady company I used (SSS) and were less expensive! What could be better ?
Also found out they do upholstery as well as carpet so I expect to be using them again after we move.

Wow I am very impressed with the work they did on my carpet. I thought I needed new carpet. After all is done. The carpet look brand new. Very knowledgeable & excellent job. I would use there service again.

Our carpets looked new again! The carpet was back to its original height and felt fluffy to our feet. Would definitely recommend them to everyone.