Belsito Steve Sons

I called Belsito to fix a small plumbing issue, and I will give them one star for coming on time and one star for fixing the problem. My complaints involve them: not agreeing to give me a price on the job before they started (if they had quoted me half of what I eventually paid, I would not have allowed them to start), billing for 2 people for a 1 person job, not giving me any kind of receipt after the job was done, and basically charging Manhattan Penthouse prices for a small central Brooklyn job. This was not an aberration, this is how they do business.

Summary: Overprice, overcharge, replace parts that don’t need to be replaced, and attempt to charge hundreds of dollars for a follow up after they failed to fix the problem the first time.
Belsito and sons plumbing sent Frank to investigate a heating problem and noise coming from our circulator. He replaced the water pump and charged us for 3 hours of labor. After we were given an invoice this problem was corrected and they refunded the extra hour of labor. However the heating issue was not resolved, and we continued to go without heat for weeks. WE called them back to investigate the issue and initially they said they would not charge if it was related to the original charge. Frank came back once to inspect everything, let some air out of the system, and said everything was fine. We continued to lack heat and they never returned our calls after this. We enlisted another plumber at this time who found there was significant air in the system and that there was low pressure in the water heaters. They have now sent us a bill twice for 321 for they’re second visit to let air out of the system. I will not pay this as at this point it is dubious that even the circulator pump needed to be replaced.

These guys have renewed my faith in plumbers! I highly recommend them. They showed up on time, were exceedingly courteous, quickly fixed our problem and charged a fair price (totally in line with what had been quoted by the other plumbers). They even gave a helpful recommendation (which will save me money and time) for maintenance on a patio drain that gets easily clogged. I will absolutely call them again for any plumbing problems I have, not just for my apartment in Greenpoint but for other apartments I help manage on the Upper East Side.

You have to basically beg these people to come in and do a job. The ladies who take down numbers/​deliver messages NEVER get them to the correct person bc no one ever seems to know you’ve made an appt or really wants going on in general. Frustrating and unreliable. I highly DON’T recommend. Find someone who actually wants to do the job and get paid bc these people don’t really want to work.

Awful. Had to come twice to fix two running toilets. Both times they used our bath towels to mop up (what, we don’t know but they were soaked). Didn’t tell us either time, just left in a hurry until we found them later. When called the third time to fix the problem, the plumber got aggressive with his language and tone when I asked him about it.

I called first thing in the morning with a clogged toilet due to a mishap involving the spring loaded TP holder. The dispatcher told me she would send someone within the half hour, and within 20 minutes they were here. The plumbers were friendly, quick, and thorough. Hopefully I won’t need to, but I’d call them again for sure.

Made an appointment, they said they would come by sometime between 8−12pm. @ 11:30 I called to see if they would be coming, I was told no, but maybe the next day. I then got a call a couple hours later to tell me they would charge me $ 175.00 just for them to show up, but that it would come out of the price of the job. If I were you, I would try to find a plumber who wants or needs work, these guys must be too busy.

Nice people on the phone, but they charge $ 175 to just set foot in your front door, regardless if you use them for a job or not. Not a very good value.
Not that it mattered though, because when the secretary transferred me to the owner, he told us they didn’t service the Upper West Side. Kind of odd since they bill themselves as ‘serving Manhattan’ in promotional material, and have a 212 number (along with their 718 number).

Belsito charged us –repeat customers– $ 135 to snake our toilet. Took 5 minutes, max, and the toilet overflowed the next day.
That’s crap.

Saw them highly rated on Unilocal,so I gave them a call. WOW! They came same day and fixed the problem right then and there. I live in Manhattan and their pricing was at least 50% less than local plumbers! Did a great job and even cleaned up before they left! A better plumber you will not find!

After a totally harrowing few weeks with a ridiculous landlord/​apt situation, resulting in an unfixed gaping hole in our ceiling, Belsito Sons came to the rescue. They were prompt & friendly & fixed the problem, and I actually sighed about audible 8 sighs of relief in a row. Just… good. This is the way businesses should be run. Unfortunately, you can’t count on everyone to do the job as well as they can!

This plumber I would recommend to any of my family. prompt, polite, great ethic.

Prompt, friendly, and reasonable. A repair quoted by another plumber at $ 250 only cost $ 160. Great guys, great experience.