Bubbleworks

I’ve been to bubbleworks twice, and have found that it’s my favorite laundry in the neighborhood. They’ve been conscientious about stuff that had to air dry, and are friendly and speedy. Have encountered no lost socks or anything of that type, and I appreciate that they put our clothes in a plastic bag, since we have to walk a few blocks. 95c a pound for wash and fold.

My first time with this company, I am injured and can’t carry a lot of laundry around.
The scheduled delivery time they didn’t come — they didn’t call either. There’s a doorman here, so no matter when they come, delivery should have been possible.
The day after scheduled delivery time, I had to call and REQUEST delivery that I already paid for. They called the driver and promised immediate delivery — and once again failed.
The driver claims to have called — he didn’t. And once again, whether I answer or not doesn’t matter because of the doorman.
Honestly, if you’re going to fail so miserably, don’t do it with a new customer, or an injured one.

Good service here. Unsure about the low reviews. Came here today and dropped off laundry. Was finished by the end of the day. I made a mistake and forgot to tell the owner that I didn’t want some items dried, so I made quick call and he assured me that it was fine.
When I came back later in the day, the laundry was done, the stuff that needed to be air-​dried hadn’t hit the dryer, and the owner cracked several jokes. Great service in the neighborhood. Friendly, professional and efficient. The low reviews must have reflected prior practice or my guess that people are pretty touchy about their clothes. It’s either a chore to do on your own or hackles are raised when other people do it.

This place is okay I guess but it could use some improvement. I like the idea of being able to send my clothes out to be laundered as there is no laundy room in my building and going to the closest laundromat is like being in one of the five circles of hell. One thing I like about Bubbleworks is that it’s convenient. They can pick my laundry up at pretty mucn any time, any day of the week. HOWEVER, they are frequently late to pick up, as other reviewers have reported, and they are WAY overpriced. For example, I recently had them launder two medium sized bag of clothes, two bath towels and one set of sheets and it was $ 50. I nearly came unglued. They also repaired a 1.5 inch tear in a pair of jeans and charged me $ 13 for that. Really? They did a good job but $ 13?! It would have been cheaper to send the jeans home to Texas and have my mom sew it up as she always has done! ;) At least once they have sent clothes back with something missing and there was no offer to replace the item or pay for it. Basically, I would love to use someone else, but the only other place that I’ve found that will pick up and deliver in my neighbohood is worse than this! I use them because I just don’t want to do it myself!

Besides the one time they returned my whites unwashed, they are pretty reliable.

The only thing nice I can say about this business is their convenient hours. Early Pick ups and Late drop offs due to my work schedule. (Actually the delivery guy has better customer service than the entire establishment. He called prior to pick up and was on time.) I gave this business 2 opportunities and I was disappointed each time. The 1^st time I used their services my clothes smelled better dirty; Yes, my clothes where clean and folded but what ever detergent they used on my clothes, all that came to mind was being in one of those incense /​oil shops because everything from my clothes, towels, sheets, comforters smelled like «African Musk». The scent was so unbearable I had to re wash everything! My 2^nd experience, I bought my own detergent and sent it with my laundry. Everything was great until I called in to pay my bill by card and my total was over $ 300! Never in my life have I ever spent so much on laundry as if I was doing laundry for an entire family. $ 300? For 2 Bags of Clothes, 1 bag of sheets, 3 comforters and to dry clean 3 dresses? Never again will I support this establishment. Huge rip off and Poor service!

I’m surprised most of these reviews are poor my family have been using bubble works for years, and they’ve always done a superb job with the laundry, everything is folded neatly, all my socks are paired. And they come between the hours they give you to pick up and drop off your clothes. Their timing can be a bit late sometimes, but for the most part you get the right service.
**On a bonus note, one time I had a laundry bag without a string to close the bag and they brought me back the bag with a string they added, and once a whole new bag free of charge. So good job on their part.*

They completely ruined two rugs of mine. Not only did they tear one of them, but them proceeded to cut off ALL of the tassles or fringe on them. I guess they figured I wouldn’t notice or something. When I called to get a refund I was given the runaround. I couldn’t recommend these people less…

I love this company. I called them last minute and they came and picked up my laundry and called to make sure I was home and then the driver was very negotiable in terms of helping me choose a time to have him drop it back off and again he called before he came. He treated me with a lot of respect and even joked with me. I will be using this company from now on.

Oh my gosh.
This is the absolute worst place ever to drop your clothes off at. I’m sure dropping them off in a swamp and asking some gross skunk will get you better service than I did here.
You’re probably reading this review. And the reviews below. And they suck. Please, don’t risk it. Don’t go here!
I dropped off my laundry since they said they could turn it around in 24 hours. I asked them not to deliver it to me because I would be out, and would come back for it.
Problem 1 (this is more my problem, but anyway): The place closes at 7PM sharp. That means you’re screwed if you work a job in Manhattan till 6:30 (like I, and many other professionals do). I left work early, and came rushing to pick things up to find nobody around, and no after-​hours service number available on the store or the website, even though after-​hours delivery is available.
Problem 2: When I went back to go get my laundry, it was on a delivery truck, even though I didn’t ask for delivery. I waited until I could get the laundry back which was about half an hour from a lovely delivery driver (like one commenter said below– he is the only delightful part of working with Bubble Works!).
Problem 3: This all cost more than any other amazing laundry business. What gives!
Don’t go here!

They do a good job, but are ALWAYS late and after about a year of dealing with the abuse I stopped using them completely because of how rude the woman on the phone was. The nice driver delivered all my bags except for my 3 dry cleaned coats. He had no idea there was supposed to be any dry cleaning with my delivery.
I called to complain because I had already had to re-​schedule this delivery 3 times on account of their lateness. I notified them that I wold not be paying the almost $ 100 fee until my dry cleaning was delivered to me. The woman on the phone informed me that even though they had put off delivering three times before that the dry cleaning still wasn’t ready so SHE decided to go ahead and have them delivery the laundry without the coats and without notifying me of the change. Needless to say I was furious. So, not only am I stuck waiting for you for the 3^rd time from 7 to 10am (making me late for work) but you have the nerve to omit my dry cleaning and not even have the decency to let me or the driver know? She had trouble speaking English and hung up on me and the driver was nice enough to call the supervisor from his phone for me.
The supervisor was nice and had the driver go pick up my coats for me and I even tipped the driver $ 20 because he was the only positive part of my experience, but like I told both him and the supervisor: after a whole year of my laundry not making it to me on time and having to re-​schedule with no apologies, this woman’s attitude and kidnapping of my dry cleaning was the last straw. Especially since they are not cheap!

I’m not in BK, but I was in the market for a pickup/​drop-​off laundry service. I should’ve just come here first to read the reviews.
I did a search for a service and even though Bubbleworks didn’t have prices listed for wash/​fold service, I figured that they would be comparable to the $ 0.95/lb. I’d seen on a few other sites that had come up in my research.
I went ahead and scheduled them for pickup and delivery because the site claimed: «we built our FREE pickup and delivery service around YOUR busy schedule. You can schedule a pickup ANYTIME that is convenient for you» which is a lie. I noticed that online you are only given one choice for both pickup and delivery: 6 to 10 AM!
I then called to inquire if it was possible for a later time slot and the person who kept insisting upon trying to talk OVER me claimed that their routes supposedly had set times for different neighborhoods and that my pickup and drop-​off was allotted for 6 to 7 AM, no flexibility whatsoever. Red flag #1. I then asked about the prices as they are NOT listed on the site and he told me $ 1.27/lb. but repeat customers get a 20% discount.
I immediately cancelled and after reading the reviews here, I’m glad I did. As much as I hate the fact that I let my dirty laundry accumulate because of the holidays, I will schlep it and do it myself and never let it pile up again.
Not related to Bubbleworks but on a side note: Hell, if the woman who works in the laundromat near me wasn’t so insistent upon cash up front to do wash/​fold, I’d drag it and let her do it. I mean, get real. If you make the effort to lug tons of laundry for someone else to do, it’s not like you’re gonna stiff them! You have to pay to get your clothes back or they will hold them hostage… as simple as that. And how are you supposed to know just how much money to bring in, especially if you don’t carry around big wads of cash, when you have credit and debit cards? WTF?

An update to the review I posted on Tuesday ¹⁰⁄₄ for the Bubbleworks on Fulton St. (I can’t figure out how to add another review to it): My laundry never got delievered last night as promised. No call, no show. Just now at work I got several calls on my cell phone, which I ignored seeing as I am at work and can’t be on my cell phone. This person was persistent, and refused to simply leave a voicemail, so finally I had to step away and answer their call. Wouldn’t you know it — it’s the Bubbleworks delivery guy, saying he’s on his way to my apartment now to drop off my clothes.
I tell him I had requested to have my clothes dropped off last night, and that I was at work and cannot talk at the moment. He said they held my clothes back because of the dry cleaning (48 hour service my a** — these things were picked up Monday — but I already ranted about that). I told him I understood that, but the person I spoke with on Tuesday told me my laundry could be dropped off on Wednesday evening, and my dry cleaning would arrive on Thursday evening. He said «Oh…» and apologized, and told me he’d drop off my clothes tonight. He was nice enough about it, and I knew it wasn’t his fault, it’s those horribly disorganized and unprofessional people who sit in the store.
I don’t know what kind of operation Bubbleworks thinks they’re running, but I’ve HAD IT with their poor service and destruction of good clothes. I will be researching another place, that will hopefully also not charge me an arm and a leg for mediocre (at best) service.
UPDATE 10÷7÷11:
Well, guess what? My delivery never showed up last night. No call, no show. I just got off the phone with them and after being put on hold 3 times, I am told that everything will be delivered tonight (I’ll believe that when I see it). No apology, no «I’m sorry for the inconvenience,» nothing. It just keeps getting better and better…
I cannot emphasize enough how horrible this place is. DO NOT give them your money — if you do you will regret it like I am right now… this is RIDICULOUS.

Holy crap, these people suck. Trust the bad reviews you see here. I didn’t, and got burned. How do I hate Bubbleworks? Let me count the ways:
1) Their website looks like something out of 1995. It doesn’t offer any prices or price estimates, and when I called to ask about pricing the person on the phone couldn’t tell me anything.
2) Still, I had a crapload of dry cleaning to do, and no free time to carry it to a cleaner, so I requested a pickup. I scheduled the 7 – 11 pm slot. They called me in the morning, at work, demanding to know where I was; I had to remind them that I’d scheduled the pickup for *that night*.
3) The guy showed up at 11:30. Yeah, for the 7 – 11 pm slot.
4) I’d requested 24-​hour service, because I needed a suit in a couple of days. The next night, I waited for the delivery. And waited. And waited. Called at 11:00; no answer. Called again; no answer. THE NEXT MORNING, NO ANSWER. NO RESPONSE TO MY VOICE MAIL MESSAGES. They had my stuff, and God knew when they were going to give it back. Remember, I needed a suit that morning. Thanks to them, I had to wear something else, and I got in trouble with my boss for it.
5) Finally got a call in the afternoon of that day, asking if I wanted a delivery that night. I said, «It was supposed to be here *last* night, so yeah.» The guy replied, «OK, we’ll deliver it IN THE MORNING.» I pointed out we were talking about that night, but suddenly he said it wasn’t possible to deliver that night; would have to be in the morning. BTW, I owed them what seemed like an exhorbitant amount of money, which they claimed was 20% off because I was a new customer. Since they didn’t have any pricing on their website, I have no idea if this was true or not; they could’ve been charging me whatever the hell they felt like.
6) That night I got a call from a girl with Bubbleworks asking whether my stuff had been delivered yet. :facepalm:
7) They did actually deliver at the time they said they would the next morning, nothing’s missing, and the clothes don’t seem to have been damaged; the cleaning seems OK. This is the only reason I’m giving them even one star. (That, and the fact that Unilocal makes you give that much.) Still, my «overnight» delivery arrived two days late.
So, yeah. Stay the fuck away from these people.

This place still sucks. Terribly. Found another spot. 10 times better and more professional.

I’ll never use them again and I encourage you not to either. Their service is unreliable, unprofessional, and they’re indifferent to their customers.
I’ve used them for several years. At one point they asked me to purchase a special laundry bag from them, they lost it, asked me to purchase a second one, and lost that. Instead of replacing either one they acted like it was no big deal. Still I continued to use them for several years because I work too much and am forced to use some sort of dry cleaning delivery in order to maintain some semblance of a professional wardrobe. On numerous occasions they’ve made delivery arrangements and failed to show up at all, or called at 5:30 PM on the day it was to be delivered to say my order wasn’t ready and they’d deliver it tomorrow (after my schedule was already cleared for their 4 hour 7 – 11 window).
The final straw was when I called for a Friday pick-​up the woman on the phone assured me would be ready for delivery on Sunday. I cleared my Sunday night, and got the 5:30 call that it would be ready Monday night. As I was clearly no stranger to their operations, fine, I cleared my Monday night. As I rushed home to be there for the Monday delivery, I got ANOTHER call saying they were sorry, they couldn’t deliver it until Tuesday. When pressed for an explanation I was told, «That’s why I suggest people don’t do weekend cleaning because it always runs slow.» So you tell people not to use your services on days you’re open? She followed up the discussion with «Well, I don’t know what to tell you.» I knew then they’d done their final load of my dry cleaning.
In short, don’t waste your time, money, blood pressure, hair (to grayness or loss), etc. Oh, one positive? The delivery guys are great, nice, and courteous, if terribly unreliable. When I told my regular delivery guy that I was done with them, he shook his head, nodded, and told me, «Man, I understand… you’re not the first.» When even your own employees know you’re no good… wow, you’re really no good.

These guys got me fired once.
True story.
I was willing to put up with a lot from them. They’re not the only place in Brooklyn that picks up and delivers (although they are BY FAR the most expensive), but after experiments with two others I determined that Bubbleworks worked best, as I could count on their 6:03 am pick-​ups dragging my ass out of bed, but still letting me get to work on time.
Or so I thought.
Things were stressful at work. People were getting let go left and right. I scheduled a pickup/​delivery from Bubbleworks and specified:
«Please put me in the early part of your schedule, I need to leave home at 9.»
7 a.m. rolls around. No Bubbleworks.
8 a.m. rolls around. No bubbleworks.
9 a.m. My nails are bitten to the quick. I call them. They tell me they are on their way.
9:20 a.m. I am shitting bricks. My picky bosses do not like lateness. I call Bubbleworks and scream at them. They are apparently still on their way.
At 9:50, the Bubbleworks guy finally shows up. I dump my laundry bag on the kitchen floor and race to work…
…where I am promptly laid off.
I blame Bubbleworks.
(There’s a happy ending: a month later I had a better-​paying job in a sexier location with nicer people. So I decided to give Bubbleworks another try and scheduled a pickup. I waited expectantly until 10 pm, gave up, and went to dinner. The guy called at 10:30 to say he was on his way. I told him to forget it. Now I’m down to underwear made from leather straps and spiderwebs and thinking I may just bribe my boyfriend to drive my laundry to a drop-​off place so I don’t have to deal with this nonsense anymore.)

Awful!!! As the continuing saga of BAD laundry in Brooklyn continues, We find our hero full of hope, having moved to a new part of the city with (hopefully) new and better laundry services. Look here! a «free delivery» pick-​up, drop-​off service in his area!
The pick –up scheduling was easy enough — a guy with a massive truck came to pick up our bag and gave us a delivery ticket, — the 1.30 per pound made the cost nearly DOUBLE the local cost Oh well. at least they deliver for free… what’s this? A $ 9.60 (required) «tip» added to the bill, but thank god, no delivery fee.
A week later we were trying to get in touch with the delivery guy but dropped calls and a lilliputian-​sized drop-​off window kept us from getting our laundry back.
The quality of the laundry was no better (maybe worse than the usual) but it gets better.
The Location of the Bubbleworks shop turns out to be just ONE SHORT BLOCK from my house. So the whole delivery ISSUES with the MASIVE TRUCK was NONSENSE. Plus — because they are so close to us and because the parking in the hood is so bad — the bubble-​works truck often parks outside of our house…
Completely lame and useless!

well, an even better, cheaper alternative opened up service in this neighborhood! After a few loads of over-​soaped, poorly folded laundry, coupled with late delivery and/​or pickup, i’ve switched allegiances.
sorry bubbleworks! but your competition has left you far behind.

These establishments only exist in NYC. Seriously. AND I LOVE IT.
What other laundromat in the area offers pick-​up/​drop-​off service? It’s a bit expensive at $ 1.17 a lb but considering that Laundry City is $.95 a lb with a 10 lb min it’s kinda almost the same. I don’t think there was a min at Bubbleworks since I only had 16 lbs so total was about 23 $
I haven’t had an issue with pick up (about an 1 hr late but I also gave them about a 2 hr notice) or drop off (when they say Sat morning, they mean 9am!)
also plus side, everything comes back FOLDED!!! that saves me SO much time and they even pack bits of scented tissue!