Evergreen Tree & Shrub

Re: Carlos Hernandez with Evergreen Tree & Shrub Inc.
Rating: Extremely Dissatisfied — Should Have No Stars
We have a large old cherry tree in the small backyard of our townhouse. The low branches of this tree provided shade and a screen from our neighbor’s house in the back. Every two or three years we «top» it.
We hired Carlos Hernandez from Evergreen Tree & Shrub to cut six feet from the top of the tree. The contract said that he is doing the work. His men, who spoke little English, arrived one and a half hours late for the appointment on Saturday afternoon. Mr. Hernandez was not present to do the work or supervise the work. My husband repeated the instructions (to cut 6 feet from the top of the tree) to each of the two men. My husband went to open the gate of the next door neighbor to remove the debris. When he returned five or ten minutes later, all the lower branches of the tree had been cut off! The result is that we have a bare trunk, no screen from neighbors and little shade. We feel that our tree has been ruined. Contrary to what Mr. Hernandez claims, the cut off branches will not grow back.