Fazio-Traina Lawn Sprinklers

Yeah, unfortunately these guys don’t seem to care much about what they do. We’ve used them to do end-​of-​season maintenance for our building for years, and they do that fine, I guess. BUT, heaven forbid you ask them for an estimate to do some real work on your system. Took them weeks to make an appointment to come check it out, and then they just blew it off, never showed up! I ended up making the necessary modifications myself. (Cutting some hoses and connecting a few parts isn’t rocket science, after all — I just would have preferred to pay someone to do it for me.)

I found Fazio Traina to be very efficient and reliable. They installed a 3 zone system for me about 6 months ago. They came recommended by my gardener of more than 20 years. I found their prices competitive, and their workmanship excellent. A +. When I needed some of the heads adjusted they were johnny-​on-​the-​spot. Ditto when I messed up the automatic timer «just a little bit». They sent a man to my house immediately. When I messed up the timer «(just a little bit») for the second time they were able to talk me through a re-​set over the phone. (Now I’m an expert). They offered to stop by, but I told them it wasn’t necessary. Service, A +. Today, while looking for their number on the internet, I noticed some poor reviews. That’s what made me write this review. Anyway. .. I found their number and called them to
have them turn off my system for the winter. They were at my door within 5 or 10 minutes. My system is off, drained, flushed with air, whatever. All’s good. Again, an A+. I would recommend these guys to anyone. They really know what they’re doing, and they do it very well.

Like the other review says, the women who work here are the best part. They are courteous and professional. The managers could take a note from their playbook.
We have used Fazio-​Traina for 3 years now and we are going elsewhere. I called them to repair a broken head/​line that was flooding in one spot. The guy came (without knocking… so I never knew he was here… seems to be a pattern of theirs) and claimed to have fixed it. A week later the flooding was so bad that dirt was massing on the sidewalk so I had to turn off the system. I called FT to find out what happened. They never apologized only said that it was their «best» guy so he must have done the job right. I asked if they would send someone again to look at it with me to make sure they fixed the right one. Now they are saying they won’t send anyone until we pay for the service. Why would I pay for a «repair» that either was shoddy or performed in the wrong place? It’s like they are holding the sprinkler system hostage. There are other companies that have better reviews (and better prices frankly) so avoid this one. Wish I’d done my homework sooner.

Run away!!!
not worth the headache…
had an appt for an estimate and when i called asking where the tech was i was told «he already went to your house and did the estimate» i found it very unsettling to hear someone was walking around my yard without even ringing my bell or notifying me. felt like there was a peeping tom or something. i also didn’t understand how someone could do an estimate on someones house without even talking to the home owner to find out what they wanted done. all of those should have been enough of a warning sign to run away, but i didn’t listen to myself. i decided to give them a second chance — only cause they were the only company i knew of.
after weeks of calling and leaving messages, and sadly taking it out on the poor girls who work there. (i never felt worse for someone then the people who worked in that office) i was half taken back and horrified to find out this unprofessional technician that walked around my home without me knowing he was there, was in fact the owner!!! seems this man is 1) never in the office 2) scared to ring door bells 3) scared to pick up a phone or unsure how to use one. since i never once talked to him. it was always a game of «hold please» as the girl would call him and relay a message, like a game of telephone you would play as a child.
after almost a month of calling to find out how much the system would cost i was told a much higher number i expected, and didn’t even know why since i still at this point was unable to talk to anyone as to what would be done to my yard. i was told to email all my questions since i clearly had a lot. (i found this part funny, this «tech”/owner didn’t know how to use his phone but he could answer emails on it) none of my questions got fully answered but i kept getting told to pay in cash.
after being told to pay in cash the red flag finally went up. I’m used to companies offering a better deal if you offer to pay cash, but to be told you have to pay cash sounds VERY shady. what was even shadier was when i drove by the store — it looked empty and as if it has been closed for years.
i see the trucks all around, however i do not know or trust whoever is in charge of them.
save yourself the headache and run away. i have since found another company — they aren’t the only ones out there after all!

I interviewed a number of companies. Based on poor reviews, they where the last people I contacted. They where the best. Called to make the appointment. They came right over (Brooklyn). My plan was to think about it first, before making any decision. The owner (Frank) gave me complete confidence– «This is what we are going to do». An army of guys show up– Did everything they said they where going to do-​I was not around to fully supervise. I asked for a few changes here and there– No attitude, they just did it.