Marta’s Cleaners

Terrible. Seriously avoid this place. The guy who tailored my pants completely messed them up

Barely understand what dry cleaning means. Regular stains are not cleared even after several requests. Don’t care about ensuring that all stains are removed. Just ok for regular wash and press shirts even if overpriced compared to other shops. Basically i do better myself

Marta’s cleaners used to be owned by Marta, and it was the best dry cleaner in Williamsburg. I used it for about a year, and every time the quality and timeliness was the best. It’s now owned by a piece of shit who cuts every corner to drive his costs down and bring costs up for customers. It’s the most expensive, and worst quality dry cleaner in the area. There are too many dry cleaners around Williamsburg to remain a customer. He’s also incredibly rude. Avoid at all costs.

They broke a button and tore a hole in my husband’s Brunello Cucinelli shirt. On multiple occasions, buttons have been broken on other shirts as well. Don’t step foot in here.

I don’t even want to leave one star! No no no. I left my winter jacket to fix lining. They just kept in a bag for a month and showed it to me and saying «fabric falling apart itself» no fixing. They are not capable so they should admit at least. This Spanish lady at the counter had a lamest excuse and became so defensive. Also they lost my boyfriend’s dress shirts and lied to me I picked up already. NOOOOOOO x 10 000 000. Just don’t go there.

STAY AWAY!!! Truly horrible.
My sweater was dropped off and when I arrived to pick up 4 days later it had not been cleaned. They said I could pick it up in 5 days after another dry clean? Why wasn’t it cleaned the first time? Why does it cost $ 15 for a 9 day cleaning? Having just asked around, the cleaner on n11th and berry is much better.
This is my first Unilocal review, I’m sincerely only doing this to help my neighbors.

AVOID. RUN AWAY.
Marta, the original owner sold the business about six months ago – it was wonderful then. Now, the prices have been raised, they no longer use organic cleaning products AND above all THEY LOST A 30 POUND BAG OF MY LAUNDRY and refuse to compensate me for it… would not even refund me for what I had paid to have it washed.
They are rude and close the laundry much earlier than their website says.

Well my instincts were right… I have noticed my last few visits Marta was no longer there, I was hoping she was on vaca or away for the summer. After a few frustrated visits I decided to see if there was any info on Unilocal and yupppp… new mgt and the beloved Martas is no longer. I will say I have not had as bad of an experience as the other Unilocalers but I previously walked the extra distance, paid the extra expense (its a pricy place) of getting my clothes drycleaned here because it was taken care of with quality and was certain they could get any stain out of anything. Sad to see this place go under new mgt, think I will be taking my stuff now to the place right around the corner from my apartment save myself some walking and $$.

They’re fine just for sheets. But if you drop off your clothes for wash/​fold, you will lose about 10−20% of your stuff. I lost about 10 pairs of underwear, a chiffon white button-​down, and my absolute favorite high-​waisted bikini bottoms. I’m furious. I’m not sure what else I lost because I didn’t inventory everything, but I’m literally left with about 7 pairs of underwear (interestingly enough, the ones I got back were the basic cotton ones, all the lace ones are gone), one pair of pants, and a bathing suit cover up. I’m obviously never getting my stuff back. So I paid $ 16 to lost about $ 150 worth of clothes and the stuff that came back was still dirty. Really, really bad.

they clean ok, but the service is as unattended is it can possibly get. so little care is exhibited to actually be helpful to the customer and make the process of pickup/​dry clean/​delivery seamless.
they picked up a carpet of mine 5 days ago, and i have called them every day since then to get an answer as to when the rug would be ready and how much it would cost. every time it is some careless person on the other end who tells me they will call me back to no avail.
so i still have no idea when its coming back or how much i am actually paying for this lovely job. no concept of customer service whatsoever.
calling them right now, for example, i get a message about how the person i called did not activate their voicemail. and they are open.

AVOID AVOID AVOID — this used to be my absolute FAVORITE dry cleaner, came here with all my most delicate and favorite things because Marta was incredible and so kind and my clothes always came back beautiful.
No idea what happened (ownership /​management change?) but the new operators of the place are rude and clothes comeback RUINED — two silk tops that I showed them had stains on them (to be removed) came back with the stains set in. One beautiful $ 300 shirt came back with 3 of its buttons missing — they said they’d replace them but I told them that the buttons are made from the unique fabric of the shirt, they made NO offer to refund me for ruining this expensive, favorite shirt and offered NO apology. The person I was speaking to about the matter stopped responding to me. Oh, and other items came back smelling BURNT — what? I spent over $ 100 on dry cleaning and they ruined $ 400 of clothes — offered nothing back for their mistakes to try to resolve it — I’ve been a loyal customer for years. Ridiculous.

Marta’s has really gone down hill, perhaps they have new owners?
Used to take trusted items here until they smashed the shell buttons on a designer suit. After some arguing, denying, and finger pointing back and forth they offered to replace the buttons but used plastic. Additionally I took a pair of pants with a unique cuff to be hemmed and asked them to keep the cuff detail. They came back with no cuff and now too short to bring the detail back.
This place is probably fine for basic shirts but I wouldn’t trust them with more.

I went to Marta’s a few times and this last time was absolutely the last. I had dropped off some couch covers. The cost was about double what other ones in the neighborhood charged and they were not able to deliver on their committed deadline.
When I had brought this to their attention they really didn’t care. They also did not offer any discount for their mistake.
It’s a bummer that the old cleaners on Bedford between 7^th and 6^th closed — they were great. Marta’s = not so much.

used to be amazing. Marta was the nicest, her and her husband were beyond helpful and went the extra mile for all their customers. Unfortunately they are gone now (although its still named Martas) and the new owner is like a bad nightmare. She seems extremely unhappy which mirrors my feelings about her new ownership. The new Martas quotes you times your clothes will be ready and then become defensive and yell at you if you ask to pick them up at the time indicted on your ticket. They add on insane charges ($ 1 per spot ?) and literally yell if you ask why something is so expensive. Sigh. Marta, I miss you! Anyone know a good dry cleaner in the neighborhood?

Don’t use. So Bad, The owner overcharges, the prices they with on the wall are not correct, service was slow and when I complaint he banned me from the store and even threatened to throw me out. Crazy.

The worst! They have had my alterations for a week and still not done. Of course I had to pay in advance ($ 20 each for minor waistband adjustments!!) Too expensive and too slow — there must’ve better alternatives.

I decided to do drop-​off laundry service with them on recommendation from a friend. Long waits, clearly unorganized management (which seems impossible given their computer tracking system).
They took about 4 days to do my laundry after having been given a next day ETA.
The nail in the coffin — they lost my favorite pair of jeans.
Not socks, not a white tee shirt. Jeans.
When asked about it, they instantly accused me of never having put them in the load (as expected). When I sternly insisted I did indeed include them (which, I guess, could only be proven by comparing the weight of the bag before and after, but since I only realized this after having emptied the whole bag, they could easily accuse me of changing the contents), they said they will call me. No apologies either.
Never received any further contact.
They were $ 200 jeans.
First time this has ever happened to me after consistently doing drop off at various laundromats for about 11 years.
Never again.

New ownership:(((((. Rude, incompetent, unapologetic, and frankly unintelligent. Was so sad that Marta and Kennan left and sold the business to crazy Muncha and her husband. They recently took my dry cleaning, which was separate, outside of my laundry bag, opened my laundry bag, and then put the dry cleaning inside of it. Obviously my dry clean only items were ruined. When I brought this to their attention, Munch called me a liar (she’s known me for 2 years, and has never been able to remember my name, even though her old boss, the previous owners, hugged me, bought me drinks if they saw me out, gave me a holiday gift). It is a shame that the new owners are ruining a hard-​earned and well-​deserved excellent reputation. This place is no longer Marta’s Cleaners.

I took a large bag of dry cleaning to this place recently and the establishment messed up almost every aspect of the dry cleaning process. They took twice as long as originally indicated and then couldn’t find my clothes on my second visit (so I had to come back a third time). When I got home, I noticed that most of my suits were wrinkled and not one stain was treated. Oh, and despite the hassle with having to come back repeatedly, they charged me full price. F. Never again.

Marta’s did a great job fixing my underpants. And didn’t tease me for bringing in underpants. (When you backpack for a month with only 2 pairs o johnnies you want em to fit, and they did!;)
[my review is from when it was the old Marta’s when Marta’s was Marta’s Marta’s, but I guess it’s not Marta’s Marta’s anymore, so who knows]

This is the worst laundry of the neighborhood! Twice I required their services and both times I had problems.
The first time I wanted to modify a bottomdown shirt and they took 1 week to let me know that it will be too expensive to modify it. I went twice during that week to see if they had any answer and they keep saying that the person who make that work it wasn’t available.
Then I went this week monday with a lot of clothes for dry and cleanning, and they told me it will be thursday (i think is too long for this service), but I leave there anyway. I went thursday to peack up the clothe, and part of it wasn’t ready and the excuse was that «provably the clothe have some stain that we dind’t see». My clothe it wasn’t with any stain! So now Im affraid now after I read all the other people commenting about this cleanner, that the «stain» that they are talking about is their fault!