NYU Premier Imaging

I’ve had a lot of procedures done here and they used to be great. «USED TO» being the key words, as I will be avoiding this place from here on out, and am more than a bit suspicious of some of their practices.
Went in for tests three weeks ago. The technician was not only extremely rude, but also DID THE WRONG TEST. After waiting extra long for the results, I received several worried calls from my various doctors, all freaking out about getting the wrong results. When I called NYU back to ask about this they repeatedly accused me of giving them the wrong authorization number and also repeated the «right» number over and over again — the fact that this number and the number I initially gave them were identical did not seem to register with them at all. I finally gave up on dealing with them and called one of my doctors who called them and straightened things out.
On the day of the redo, I showed up, gave them the «right» authorization number (again), and was told that they had no records of this authorization number, and no info on what tests I was supposed to be getting. After yelling at me some more, they finally called one of my doctors offices to get the info. I was supposed to only be getting an MRI, but was instead given multiple tests. Not sure exactly what these tests were, why they did additional ones, or what the results were — most of the staff I spoke to refused to answer questions, and my doctors and I have still not received the results. Visited with one of my doctors today and he couldn’t even find records of the procedures on the NYU servers.
My general impression is that they messed up the first time, tried covering it up, and then managed to make a mess of the cover up as well — all while refusing to take accountability or treat me with the smallest grain of respect. Not sure if they’re also trying to overbill my insurance or not, but am looking into it. I used to have a lot of faith in this place, but after these last two visits I don’t ever want to return, and may even pursue taking actions against them.
I created this Unilocal account because I wanted to write silly reviews, poke fun at overly uppity Unilocalers, and maybe make a few Finding Forrester references every now and again… Congrats, NYU Premier Imaging, you’ve #&@%ed up and angered me enough to make me break character.
BE WARY OF THIS PLACE.

Quick, the staff was attentive and courteous. The doctor gave me a choice of music to listen to while I was having my MRI taken. I had an appointment for 8:00 am and was in the machine by 8:05. I also had my images sent to a different doctor than I originally had planned and they sent the images over quickly. Also, I needed to have my insurance claim adjusted and they called me as soon as possible to have everything handled. All in all, great experience would definitely come back.

Don‘t go there!!! At least don‘t go to the Radiology centers!!! They made the same service claim twice to my insurance for the same day and for the same service and added to both bills a «tray with surgical supplies» that we have to pay 275 $ for (because insurances don‘t cover it) — surgical supplies that were never used during my husbands simple imaging service!!! He never had a surgery, he had a simple imaging service where they use only the X-​Ray machine, the only thing they gave him was a paper gown and come on… charge us 275 $ twice for that paper gown or what???
And when I called their billing department the lady didn‘t even have any idea what are those surgical supplies in our bill! Now I have to call them about the second bill that they claimed in the same day even if my husband received the service only once.
The service was received at NYU Langone Radiology – Park Slope location in Brooklyn

The only thing awful about this place is the wait time! I must have waited for at least an hour to an hour and a half. The parking is almost impossible to find unless you find a spot up the block on a meter which only has a 1 hour time limit. If you’re willing to run back and forth as I did– if so, drive there– if not, find another way of transport. The diagnosis is not that thorough — I’m sure other places might be more detailed. But the staff is friendly and the examination was quick as well.

I have been going to this place for many years and the technicians are great. The front desk on the other hand is horrible. When you walk in, they have you standing there and when they are good and ready, they acknowledge you. No customer service skills at all.

I must say I have been using NYU premier for a lot of testing… From the moment I walked through the door the STAFF is Amazing! They are eager to help, very professional and never a long wait. I love the clean office, I love the Lady Lana who does ultrasounds, she is truly wonderful… I can clearly see she lives her job, I just had to come home and write about such a positive EXPIERIENCE… I THANKYOU all for being so great.

I was the first patient in on a rainy morning the day before thanksgiving so I had to wait a little bit for the technician to arrive but as soon as he did we got right into it. They were courteous and quick. Offered to play music while I was in the MRI (which was very nice) and overall did a fine job. Other than a few minutes of waiting this was an overall pleasant visit.

I was seen exactly at the time of the appointment and I had to fill out a registration form. The technician was great. Great experience overall.

If you HAVE to have some imaging done, this is the place to go. The staff is quite efficient, friendly, and the best thing of all: they take you on time!
I had a MRI done after an injury and they were very kind. From providing a blanket when I was cold to piping my favorite music to headphones (who wants to hear the boing boing boing for half an hour right), they were quite helpful. I also asked how long they keep the MRI’s on file in case I need it burned to a DVD and the answer was «forever.» Someone must have quite a few terabytes of space! They also get the results rather quickly to your doctor (less than 24 hours).
Their waiting room is large and has a few TVs.
So, why 4 out of 5 stars? They said they would pipe the music, but yeah, they didn’t. I just heard a muted boing boing with headphones on. What were my choices? Aborting the exam to go ask them to put on the music?

Terrific service. Really nice staff.