I placed an order and paid for extra sauce. The order arrived without the extra sauce that I paid for. They said they would bring it in 10 minutes, so 30 minutes go by and I’ve eaten all my food without the sauce that I paid for. So I call back and explain my situation and simply asked that they refund me and they said I’m sorry we can’t do that because we would have to refund the entire order and replace it. Well just do what you have to do… last time I will ever order from this franchise, better for my health any how.
Michael S.
Place rating: 5 Rego Park, NY
Ordered here yesterday for the first time. Pizza was really good, I’m saying that cause the one near me sucks so I never order from there. Pizza was ready in 15 minutes. Can’t complain about anything pleasant experience overall. Also this was a pickup order, not delivery
Tommy L.
Place rating: 1 Brooklyn, NY
Policy that they won’t bring it to your apartment, the excuse is they can’t park on the street even though I could see the delivery driver had a spot RIGHT in front of my apartment. Only order if you want to walk out to their car. It’s partial delivery.
Erika P.
Place rating: 2 New York, NY
The first order I placed a while ago came in fine, delivery at the building door, great overall service. The second order though, hah, what a disaster. Estimated time was 40 – 50 minutes but after an hour and a half we heard nothing. Called in and the driver said he called and no one answered(which is why we specified that the driver should ring the bell). We were assured a fresh order would be prepared. That was clearly a lie ’cause it was lukewarm when it(finally) got here. My biggest regret was tipping the useless delivery driver. He refused to come to the lobby, or even the front door. Didn’t want to «risk his life for a pizza.» You’re in the wrong line of work, dear. Definitely not worth the hassle.
Ankur A.
Place rating: 2 Manhattan, NY
Horrible delivery. The whole point of ordering from here is ease and convenience. They constantly forget stuff, whether it be drinks or dipping sauces, it’s more of a hassle than it’s really worth. Definitely not going to order from here again, my last 3 orders has issues
Lisa B.
Place rating: 1 Brooklyn, NY
I rarely post on Unilocal but I just couldn’t help myself. My 95 year old dad has wanted to try papa johns for a while. Knowing pizza isn’t the best thing for his diet, I caved and placed an order for delivery. we live in a high rise building and I was NOT informed that I would be expected meet the delivery person outside of the building. After going downstairs the delivery man didn’t have change and wanted to drive with my $ 40 to a gas station while I waited outside holding the pizza. He stated that he needed gas anyway. I guess I can’t comment on the taste since I sent him back with the pizza. I subsequently order from Sals pizza. Old faithful!
Kimberly A.
Place rating: 1 New York, NY
DONOT order from here. I waited an hour for my food, called to see what the issue was. The claimed that they called my phone, when I never received a phone call, and said that I answered and told them I never ordered a pizza. When I Insisted that that must’ve called the wrong number, they only proceeded to get very rude, and hostile, which was completely uncalled for. Finally they said they will ask the delivery man what happened when he returned in 5 minutes. 30 minutes later I called again, told me he was on his way, and yet had to wait another 20 minutes.
Sunita P.
Place rating: 1 New York, NY
If I can give it zero stars I would. Never GOT my pizza this place is the worst PAPAJOHNS ever!!! order one simple PIZZA1:40PM by 3:00PM pizza still not in sight, completely ridiculous, I am at work and therefor have a set lunch break I order this pie almost 2hrs before my lunch break and still nothing. Had no choice but to void order, I was not willing to wait another hour. It is clear that the staff at this papa johns is clearly incompetent. And as previously mention they are completely ignorant fill with attitude, if you hate your JOB! find a new one.
Orin B.
Place rating: 1 Austin, TX
Yeah don’t bother ordering from here. Total attitude from these ignorant pricks. My order was wrong and they gave me lip because as if it was my fault. I sent it back. A bunch of real dumbasses working here.
Aron H.
Place rating: 1 Manhattan, NY
Horrible people. Just horrible. Ordered delivery. Keyword delivery here people. Wouldn’t get out of his car. Took almost two hours for a single pizza. ONEPIZZA.
Eric R.
Place rating: 1 Williamsburg - North Side, Brooklyn, NY
Terribly slow, rude and argumentative. The delivery guy wouldn’t even come up to my(second floor) apartment saying that it’s against their policy. What the hell is the point of delivery if they won’t even bring it to your door? What am I paying a $ 2 delivery charge for? Don’t bother with this place.
Eric M.
Place rating: 1 Brooklyn, NY
Pizza is what you’d expect — it’s gross in a good way(or good in a gross way), but the service is subpar. They are slow, rude, unprofessional, and overall not a pleasure to deal with. I understand that sometimes we all have a need for a chain once in awhile, but do yourself a favor and go elsewhere. Thumbs down across the board.
Scott G.
Place rating: 5 Brooklyn, NY
You might think people who order Papa John’s in the pizza capital of the world are either misinformed and/or stupid. You might be right, but here me out for a sec. When you order for delivery from the countless local pizza joints in Brooklyn, you expect to pay at least $ 20 for a large, plain cheese pizza. Fine, I’ll pay for that greasy crap and feel like a «real» New Yorker when I’m a millionaire — but, for now, as a poor peasant I can order a mutha fuckin’ LARGEFIVETOPPINGPIZZA for $ 11 using online secret coupons! You can’t beat it, especially when you request them to cook it «well-done». It makes it more crispy and delicious. Papa John’s is better than Roberta’s. I SAIDIT!
Aura B.
Place rating: 3 Brooklyn, NY
They have family size chocolate chip cookie. Nice pizzza for the days you don’t cook. The cookie you must eat in the store all nice warm and soft, if you take it home, it gets cold.
David G.
Place rating: 1 New York, NY
There’s nothing special about the pizza. I ordered twice so far and both times the delivery guys were so lazy to bring the pizza up to my door and wanted me to come down to the front door. I simply told them over the phone, hey you may have the pizza but I have the money up here and they finally moved their lazy asses at up to the 2nd floor where I live.
Naomi M.
Place rating: 5 Brooklyn, NY
I order from here at least 3 times a month. Delivery takes about 40min, but it says that in the conformation email they send(after online ordering). The pizza is always hot, tasty, and cheap. –The fact that they have reward points is a bonus. Free large three topping pizza for 25 points: D
Charlie V.
Place rating: 4 Williamsburg - North Side, Brooklyn, NY
Just as I was about to draft a negative review because of how long it was taking to get there, they finally came through, with the most basic cheese pizza with 2 toppings an hour after I ordered it. It was amazing and cheap, especially for 12am on a Sunday. The garlic sauce was awesome.
Lisa L.
Place rating: 1 Brooklyn, NY
ZERO stars. If you ever have the displeasure to have an order messed up here and try to talk to a manager my heart goes out to you. Unbelievably bad experience with Mohammed. I can’t even begin to explain. Don’t risk it just order from a good local place.
Karyn B.
Place rating: 2 Williamsburg - North Side, Brooklyn, NY
Pizza was ok. Ok, but cheap. But the delivery guy? Helloooo stoner. He called me about 7 times wanting me to come out to his car/bike. What? I paid a delivery charge plus a tip and I have to come out to get my pizza? I don’t think so. I explained to him where I live, step by step. He then called me to tell me to meet him at the bank. WHAT? I am not meeting you at the bank, dude. Turns out, I don’t live in a bank. If I did, I wouldn’t be buying Papa John’s pizza. *sigh* What else can I really expect from a pizza delivery guy, though? Just wish he had sprinkled my pizza with whatever he was smoking because by his insanely slow thought process and confusion, it must have been awesome.
Ashish G.
Place rating: 3 Gaithersburg, MD
They didn’t cut our pizza! Also, delivery man didn’t have crushed red pepper or parmesan cheese. Pizza was pretty tasty.