Personalized Jewels and Gifts

Love this place. Rania, the owner is very helpful and great at suggesting gift ideas. She carries the Murano Glass jewelry which is always a big hit for communions and other holidays.

I’m not here to argue for my money back. I’ve accepted the fact that I’ve lost it. All I can say is that I was contacted by the store owner 3 days after I was supposed to show up the second time to look at the band and stone with my girlfriend (no ring was actually made). The reason I forgot to show up was because I’m constantly busy with college and work. Believe it or not, things come up and people forget to do things when their schedules are completely filled. I did not wait 3 WEEKS to speak to anyone from the store over the phone, like the reply to my review suggests. It was 3 DAYS after I was supposed to show up again. There’s no need to cover up what happened by calling me a liar.
Did I not call back because I didn’t want to say I no longer needed the ring? Absolutely not. When Rania called me, I was at work. I was caught by surprise and embarrassed for forgetting to show up at the store. I apologized profusely. I told her that we no longer needed the ring (no ring was made in the first place) and thanked her for taking the time to get the band and stone. I even asked her if it had cost her any amount of money, and offered to cover that amount. She told me no, it had not cost her anything. She asked me if I wanted my $ 50 back or if I would accept store credit. I choose the former, and she said she would check with her co-​worker and call me back. She never called me back. I waited and waited and waited. Nothing. I have to reiterate that the ONLY reason I elected to put down the $ 50 for the ring is because she told my girlfriend and me that it was FULLY refundable. I asked several times during my first visit, and my girlfriend is witness to this. Otherwise, I would not have decided to do so. Finally, after weeks of frustration, I showed up at the store and took the $ 50 credit because I knew no one cared enough to call me back and offer me my hard-​earned money back. I walked into the store again with my girlfriend and Rania gave me a gift-​card awkwardly. She didn’t say hi. She didn’t say sorry. Nothing. Just, «Oh yeah, I remember… (in a shy tone).» Now on top of this, I’m being called a liar politely, on top of being out $ 50.
I’m not writing this review with mal-​intent. I’m not trying to get anything out of this. I’m not here to argue. I’m typing this up as nicely as I can. This is a website designed to let people know my experience with businesses. This is my experience. You can take it with a grain of salt, but this is my honest experience. Previous experiences were good, but this one left a bad taste in my mouth.