PetSmart

I’ve talked to employees at the store, vet, and grooming facilities in this location. Customer service is horrendous. Either no one is around to answer questions or you encounter someone who is rude. I stopped coming here after I asked the groomer if they groom FIV+ cats. They do not, which is fine, other places refuse as well. BUT they reasoned that they do not groom FIV+ cats because the virus is airborne. I could have argued with the groomer but thought it best not to waste my time. The staff here needs to be better educated/​trained.

I am giving this store 2 stars but it really should be 4 the first 2 time I shopped I bought African Dwarf Frogs and 0 the second two. The last two times I got frogs here, they sold me frogs that were infected with Chytrid, a horrible fungus that is wiping out frogs and other amphibians all around the world.
The last time I got 2 was in November. I quarantined them so as not risk bringing any diseases into my established tank. However my established tank was already tainted by my previous purchase. The store gives you a 2 week guarantee but Chytrid can take 2 ½ months to show up. Certainly a 2 week guarantee is not enough for frogs. They can guarantee their health if they guarantee that they are privately bred rather than capturing them or breeding them with those in the wild.
I was devastated this past Saturday when my frog who I had for over 2 years, whose pictures I posted all the time on Instagram, Facebook and Twitter, died a horrible, horrible death. I wrote a review on their website last night, and guess what? It isn’t there! Instead they have 4 and 5 star reviews
Thank goodness for Unilocal

Today was the last time I ever take my dog here. I have a shaggy labradoodle who had some matted fur. I specifically told them they could shave out the big clumps if they found any, but under no circumstances were they to fully shave him.
Well, guess what. I went to pick up my dog and he was fully shaved. I am furious. DO NOT take your dog here under any circumstances!

This review is mostly for reptile fans ! I’m not really sure how good they are with dogs and cats !
1. I love this Petsmart ! Whenever I have worries or questions about the bearded dragon I purchased at this location I come here. The workers are always more than happy to help me and to answer my questions. I’ve learned so much about raising a bearded dragon !
2. My girlfriend purchased a baby turtle from a random guy on the street and we didn’t know anything about raising a turtle. The first place I went to is this petsmart ! The worker walked me through with everything that I needed to make sure my girlfriends turtle made it. Everything at a good price ! Now my turtle is happy and growing !
3. A huge variety of decors, tanks, food, live food etc etc and all at a good price especially when you have a pet perks membership!
Will definitely continue coming here and I prefer this petsmart over the Petland that I have a few blocks away from my house !

I had thee best experience today from the grooming department. Lisa did an AMAZING JOB!!! On my chocolate cocker spaniel (Lady)!!! I’ve been to all the «top» groomers in Brooklyn and they have never EVER done such a detailed job as Lisa did with Lady! When she was done Lady was happy and excited!!! IM SO GLAD WE WENT!!! Thank you Lisa we will be back!!!

Worst Petsmart I’ve ever been to in my life. Awful customer service and absolutely no sales associates available to help. I gave up looking for a product I knew they carried because I might as well take my business elsewhere. Seriously not one person available… Clyde the cashier was unfriendly as could be and when I nicely asked him to bag my purchase because I’d be traveling all day. He rudely told me it wouldn’t fit in the bag. I kindly offered to do it myself and he got an attitude. Oh surprise… It fit it the bag. Petty. I’ve worked in customer service and that’s not how you treat your business. I won’t be returning.

Been here 2 times now, the cats are pretty well taken care of. I don’t like the fact that you can’t adopt same day as that is the whole point of adoption to take the animal home same day, they do however deliver the animal to you if you would like so that’s very nice. Cats are $ 125 which is a little higher then some shelters in the area

PetSmart is one of those places you always pass by but never realize how convenient it is to have around until you need it. Needed some random dog supplies, so decided to stop in. It’s not just a pet supplies store, but really a full-​service pet shop. They do grooming, cat adoptions, tag engraving via a machine in the front, and they have all the toys, leashes, and accessories you can think of. It’s not cheap, but you can count on having quality supplies. Staff is friendly and helpful, which is good considering there are over a dozen aisles.

I took my dog Momo to this PetSmart for grooming yesterday. I’ve booked a grooming appointment online and selected the $ 49 grooming service. The groomer decided to add the ‘add on’ service without asking me and I ended up having to pay for an extra $ 22 for the grooming service. I also am not happy with the hair cut as my dog missing a big chuck of his hair between his eyes. I think it’s extremely important for the staff to communicate with the customers beforehand and not to add random charges at the end. No one likes this kind of surprises. I’m definitely not going back to Petsmart for grooming and will go back to Nency in Jackson Heights. She’s way cheaper and did a much better job!

For grooming Alexandra is the best. She loves my dog and my dog loves her. I had a question post grooming and the staff actually called her at home to get my concerns addressed correctly. We had a great first experience and Ava looks great. Highly recommend.

Great grooming on my Pom, but she has a HUGE rash/​burn on her lady parts now — buzzer machine burn?

The first time I came, it was great. Took a couple hours, fine cut. This last time the groomer took much longer and after a day my pup seemed really uncomfortable in her private area. She was visibly inflamed and so I had to take her to the vet for medication. Seems they were not careful with how they shaved that area and weren’t gentle, causing a terrible skin rash. So traumatic for the dog, plus a $ 130 vet bill as a result. This place is run by teenagers and I think there’s a good chance you could get an inexperienced one.
Let the shop know and they were very apologetic — they will be giving me a refund for the grooming at least…

This review is ONLY about the grooming salon, not the store.
WARNING– DO NOT TAKE YOUR DOG TO KATHLEEN THE GROOMER HERE!!!
She RUINED my dog! I can’t even look at him. I brought my dog in yesterday for a 10am appointment (which she was late for.) And boy do I regret it. I brought a clear picture of what I wanted him to look like (pic of him cut the way I liked) which Kathleen didn’t seem to pay any attention to. I asked her multiple times if she wanted me to email it for reference and she repeatedly told me she knew what I was looking for. (I CANNOT STRESS THIS ENOUGH-​KATHLEEN HAD NO CLUE WHAT I WANTED AND ENDED UP DOING COMPLETELY HER OWN THING!) I stressed that I was particular and she assured me she knew what I wanted. She said it would take 3 hours, but it actually took 6. Not professional but understandable. We called at least twice while he was there to check up on his progress which the staff claimed was fine. Needless to say it WASN’T. My girlfriend went in to get him and as soon as he came out a wave of anger came over me. SHE HAD SHAVED MY GOLDENDOODLE DOWN TO THE SKIN IN A FREAKING BLIZZARD!!! (Unevenly I might add!) He looks terrible! She shaved his LEGS down to the skin as well!!! Which is NOT the correct way to cut a doodle. Then my girlfriend informed me that WITHOUT CALLING OR ASKING US they decided to go over him with a shorter blade than we had requested. We called this place MULTIPLE times, they couldn’t mention to us then that they were having issues? Pathetic and inexcusable. She obviously had no idea how to cut a goldendoodle and instead of informing us that she was incapable, she decided to use MY dog as an experiment. SHAME ON YOU KATHLEEN! I literally was in tears as soon as I saw him. He looks absolutely disgusting and there isn’t a single person who saw differently. She basically gave him the complete opposite of the cut I asked for. Which was actually way MORE work than the groom I PAID her to do. I’m beyond upset. I demanded a refund, which I got, but that doesn’t give my dog his hair back. Also my girlfriend gave her a 20 $ tip that she did not in ANY WAY deserve. Kathleen is a completely incompetent groomer. If she were my employee I would fire her in a heartbeat. Please do not take your dog to Kathleen. Now I have to buy my dog a jacket because he is freezing outside. People used to stop us to say how beautiful he is but since his cut yesterday he has only been stopped by one person who commented on how I needed to find a new groomer. Obviously I will never ever go back to Kathleen the ruiner of beautiful dogs!

This review is for grooming only.
I have taken my Standard Poodle here a few times over the past couple of years. The first time was super fantastic, but the rest was spotty. It’s really hard to get consistent service here as the groomers here don’t stick around for that long. From what I’ve seen on their hiring info, it looks like on the job training starting from washer to apprentice to groomer. So after they learn the grooming trade they go on to greener pastures.
This past groom today will be the last time I bring my doggy here. I was very specific about what I wanted done, keeping the hair on her ears long, and they were cut pretty short. They were not matted on top, just a bit grubby from getting in the food this morning. It was unwelcome creative license. I had to shag them up a bit when I got home to make them look less poodle-​y in that obnoxious UES kind of way. The time before this last groom I asked for her muzzle to be trimmed the same length as her the rest of her coat. The groomer gave her a teddy bear looking muzzle because she thought it looked «cute». More creative license. Sorry lady, my dog/​my choice. Another groomer fixed it and I got a call from the original groomer apologizing, but still. And they used to do de-​matting for extra $$, but the last few times I was there they didn’t want to be bothered.
Also, my dog was visibly terrified when I dropped her off today which could have been a red flag. She never was scared of her groomer in Philly who she saw for the first 7 years of her life. I think this is because she hates to have her nails trimmed and they always cut them on the short side. Maybe they cut a vein in a claw there in the past? Don’t know.
Soooo…this place isn’t the best, but it isn’t the worst either. They are cheap by comparison to other places in the area and they always have openings. And they answer the phone! To wrap up… this place is great for a quick wash, but leave the actual grooming to someone who really knows what they are doing. You get what you pay for!

I took my dog here to get groomed. Overall it was an okay experience. This was his first grooming experience so I knew it would be challenging to get him groomed. I got him the full package. Once I picked him up he looked great. That wasn’t the case when I took a closer look when we got home. There was a huge area on his back where his fur wasn’t cut at all. Because of that reason I’m only giving the grooming three stars. Side note for anyone getting their pets groomed… check your pet before you leave. Don’t make the same mistake that I made.

They do a wonderful job grooming here! My dog only needs some strategic trimming, a couple of times a year, but every time I bring him, when I pick him up, they have done exactly what I asked for and he is in a good mood, and has never been nicked or burned. He is frightened of the blow dryer so they towel dry him at no extra charge.
I would give 5 stars if I could review grooming alone, but they don’t carry my dog’s food here and I have to make a separate trip for Merrick brand dog food.

This PetSmart has easily broken my record for number of times that I’ve been to a business before writing a review, because over the past few years my wife has dragged me in here roughly 7,000 times.
She’s not some sort of creep that just needs to monitor pet food price fluctuations, she just really likes cats. And at any given time, A Tail at a Time adoptions has at least a few cats here, ready for adoption. Over the years, the repeated visits to see these little furry friends have been used to break me down, over and over again, until we adopted one of our own.
Admittedly, we adopted through the ASPCA, but since we did, this PetSmart has become a go-​to for all of our kitten’s needs. They’ve got it all: toys, carriers, scratching posts, beds, and of course, an obscene variety of food choices.
Chicken and cheese dinner? I’d eat that. Cognitive development? I need that.
Occasionally the store can be understaffed, but I’ve found the folks that actually work here to be pleasant and helpful. They also have grooming in the front if your fuzzy buddy needs a haircut.

The grooming services at this location is hit or miss. We’ve had one very good experience when we loved the way our pooch looked.
A few months later, exactly the opposite. Sure his hair was fine, but they didn’t cut his nails or clean his ears like we asked (Didn’t realize til we got home. It was my own fault for not checking before we left, we just assumed they’d do their job). They cut the hair between his paw pads so short that there was nearly zero hair on his back paws. WAY too short. He ended up getting irritated between his paw pads and I had to get some salve to get rid of the infection before it took over.
When we picked him up the second time, they said he was bad because he didn’t like them touching his feet (sure, he should get more foot action and build his tolerance but I wouldn’t say a dog who doesn’t bite or bark is «bad»…). And then seeing how bald his little toes were, there’s no wonder he didn’t like it.
We’ll try one more time to see how it goes.

I had an incident here in the past. Management handled it correctly. My dog was safe (I am not posting details because I feel that I my issue was addressed professionally I just want readers to know it was not a safety issue).
I love the moderately priced deals. If you make an appointment here, make sure you book it only with the manager, Lisa. She is sweet and genuinely loves dogs.

I adopted a puppy rather quickly, so I didn’t exactly have anything on-​hand or prepared for her arrival. In fact, we went straight from the shelter to PetSmart.
I was buying loads of stuff. Pretty much everything. The one staff member who I asked for help was helpful at first, then she kept looking over at other customers. To the point where I felt bad and told her that I was fine on my own. I was, kind of.
So I would say that you shouldn’t expect to get a ton of assistance since they don’t have a ton of staff on the floor at any given time.
I’ve already returned a couple of times since then. It helps when you know what you need.