ProHEALTH Urgent Care

I’m hard to please so when I tell you that a business is exceptional you can guarantee that it is. Very clean facility, great staff and great medical care. I will definitely use them again in the future. Feeling lucky to have found this place when I was in need.

The Pro — Convenient and new, clean facility.
Cons — Unfriendly and unhelpful reception area. Poor follow-​up. Gave me a specimen container for lab work which I believe was the wrong container, hence no results and the request I come back for another type of container for «different» tests. I think they were just covering their tracks — I hope to not return here.

To be fair, the place is clean, the wait times are very reasonable, and you can pay online.
To be real, it costs $ 500 to set foot through the door. That is the minimum facility fee. How much of it you actually pay depends on your own personal insurance copay/​deductible situation, but they see no need to disclose before treatment that their baseline fee is $ 500, even though #9 on their patient rights list is the right to «receive all the information that you need to give informed consent for any proposed procedure or treatment.» A $ 500 flat fee is absolutely information I need to make the decision to be treated for the flu.
This specific location is not helpful if questioned about anything financial. It was actually suggested by the employee I spoke with that ProHEALTH isn’t responsible for setting the prices for their services. The billing offices were more cordial, but equally unhelpful.
If you’re not in immediate danger, wait to see your GP. If you are in immediate danger, they may have to send you to an ER anyway, so just go to the ER:
If you have a broken finger and it really hurts, be aware it will cost you $ 500 to get it set here, unless of course you’ve met your deductible.

Great doctors & a very short wait time when I visited! Pro Health is such a great addition to the Carol Gardens neighborhood. Dr. V is the best!

I had such a great experience here. I came here as a recommendation from a friend because I was feeling sick. The staff was very professional and courteous. Dr. Ibrahim was very helpful, kind, and professional. I’m glad I came because I had the flu and I caught it early. Two days later, I got a call from another doctor on staff to check in on me. You can’t get better service than that!

The worst. Incorrect diagnosis for a common ailment, completely unprofessional office staff. Please don’t waste your time and money here — go to a real doctor instead.