TD Bank

Nice looking branch — crap customer service if you get the bleach blonde lady with the Transylvanian accent, Madelena. She is rude, lied and made me wait unnecessarily. It was supposed to be a simple check cashing, in and out in 5 minutes right? No! Not with this lady– she was looking for a reason NOT to cash the check — like I was stealing from her. After 5 minute of her looking at the screen she called another teller over, I asked if there was a problem and she says her glasses are foggy. Rude, crude and nasty. Yea, her glasses got foggy for my transaction! She even called my own office to make sure it was me. Like my smiling face on my license was not enough. It took two more co-​workers to point out that everything matches and to go ahead and cash it. Mentioned it at the office and two secretaries have had problems with this same lady. WTF! Avoid this branch and lady. Clearly a severe lack of professionalism.

Horrible customer service. I called after closing hours without knowing and a gentleman answered, I asked if he could help me and he said no. So I asked, «Why pick up the phone then» and he said it was after hours and he was just making sure it wasn’t a personal call. I was infuriated so you don’t help a customer who has an account for over 10 years but you take personal calls? I then asked his name so I could call back and speak to his manager and he said «Have a nice day.» And hung up on me. Clearly a severe lack of professionalism.

I go into the TD Bank today to cash in my yearly coins and make a deposit. The coin machine falters and breaks down and I am now expecting to be there a while and be inconvenienced until the very nice security guard there told me he would get me help and did he ever. Along came LOLA. Although I was there for a very long time till things were fixed — Lola made things very easy to lose track of time. Besides being incredibly «Beautiful» she was professional — kind — personable and sociable. Made me not mind having to wait a half hour and has me contemplating taking my $ 500,000 out of Citibank and putting it in this branch /​brand :)

I opened up a TD Bank account to have a secondary bank account and use for business related finances to keep it separate but I digress. TD Bank is one of the most convenient banks that I have ever experienced and the staff on duty always seem willing to help. It’s very rare that I drop into one of my local branches but I do need to go when I fill the spare change jar and want to have it working for me as opposed to sitting on a desk gathering dust and not a % of interest.
I love the coin counting machines because if you make a close guess you can win a little prize and in the past I have seen small banks, key chains and seeds for trees being dished out. I’ve handed out the smaller items and made sure to plant the trees thanks to friends who wanted such an item on their property. Another perk is the free pens and they encourage you to take a few since they are there in abundance. Its always good to have a pen on you don’t you think?
Bank wise, the services offered are pretty much the same as any financial institution and they have always been helpful with the minor account concerns that I have encountered, however the most recent time was a tad troubling in one sense as when I needed to prove my identity I used my official NYC ID card. It has my birthday and address etc. on it ans this IS an official means of identification. She would not permit me to use it and said we are not supposed to accept that. I stressed «you do realize this is an official means of ID per NYC and our Mayor. Its also been cited how this is supposed to aid people with NO other ID on their person and allow them the ease to do transactions like open an account etc.». She asked if I had other ID and I said yes, but I am using this one to prove my identity. Anyway I would not budge and said that no offense I would need to report this since this card is designed exactly for the purpose she was not letting me use it for.
Otherwise a solid bank and yes I did send off a note to the NYC ID people. It had to be done and hence the lower rating more than the four I had planned. Sorry guys, our Mayor wants people to use these cards at institutions like this and you failed the test.

TD Bank (formerly Commerce Bank) has great service, hot tellers, and a classy operation overall. I’m the first to say this! (They used to be slightly better when they were Commerce Bank, but there’s nothing to be done about that now).
Another thing which makes TD so wonderful is that each location typically stays open til 8pm every weeknight and ample hours on weekends. it’s fabulous.
But not THIS TD Bank branch! Beware! It is bizarre, surreal, and absurd. Weirdest bank hours ever. Must be a managerial or administrative HQ of some kind. It does have a drive-​through; maybe that’s the reason.
But it can really sting ya: weekdays open til 5 only! No weekend hours; and even some days of the week they are closed! Doing inventory or something, what? Don’t know.
Sooo disappointing.