Providence Saint Joseph Medical Center

I really like this physical therapy office. Kim at the front desk was always kind and accommodating and always answered phone calls or returned my calls promptly. I was specifically in the Hand Therapy section of the facility so that’s the only experience I have with this medical center. Ruby, my physical therapist, was very nice and knowledgeable and attentive to my concerns. Although I only had 6 sessions here, they were all good quality and helpful exercises, and Ruby custom made me braces for both wrists on my first visit.
I was sent here by my employer since it’s was a work injury, but I would recommend this medical center for private appointments as well. Because all of my visits were covered by worker’s comp however, I do not know the cost of care with regular insurance.

I saw Val Hunter for Hand Therapy. She is right on top of the most current trends and topics in the therapy world. She and her team were great to work with, and I got wonderful results from my sessions there.

Cathy and Marisol were great! I am very pleased that under their care I made progress in rehabbing my shoulder. They are so experienced; I have great confidence in them. They are very kind, and I felt very comfortable with them. Cathy also gave me a home program for stretching and strengthening so I can continue my work. The office is very clean. I did not think that it was outdated. The staff assistants that help with warming up and ice/​heat packs are very kind as well, and the admin/​clerical staff are efficient – good people all around! The appointments run on time, and I appreciate that. I do agree that it is important to find out if your insurance covers physical therapy here, or anywhere else, before beginning therapy. The bill is very large, but my insurance covers it.

This is not meant to scare people, but please do all your due diligence before going here. Even if you have the best insurance money can buy, you owe it to yourself to find out the cost of each visit. We did not due our research and end up paying for it big time.
We have Bluecross which is decent and even with insurance coverage the first bill, which is for one week (only two visits) of therapy cost almost $ 3300. After insurance adjustment we had to pay $ 950. The second bill was for a month (only 2 visit a week) of therapy for whopping cost $ 7500, after insurance our out of pocket was still over $ 1500.
There is no complain against the staff, they are great. Therapy we received was nothing special or advance. You can find the same at most other places. We chose this place because it’s convenient and close to our house.
The lesson here is to do all your due diligence and research.
.

A+ for this place and their staff! I don’t know about outdated equipment as I’ve gone to PT now three times in my life and I think it’s more skill and knowledge of the therapist that can help if we patients listen and not so much the equipment.
A++ for this place, and I’m quite picky.

Cathy Kerman and her staff are great. They really helped rehab my shoulder well. The only negative is their office is a bit outdated but they make up for it with their knowledge and professionalism.