UMC Heating & Air Conditioning Refrigeration

Tried to DIY installing a new honeywell WiFi thermostat at our home. It needed a C wire that should be connected to the furnace or ac on the top of the roof. I explained this to Yuri and he was very approachable to talk to. He gave us an appointment the next day and did a check on the ac system as well. Addressed all our questions on various things and fixed the c wire. Knowledgeable on what he does. Very happy with the whole experience.

UMC overcharged me by $ 140. After three months, UMC finally sent a check for the $ 140. The UMC check bounced!

Yuri was a nice guy. He showed up on time, offered extensive knowledge of codes and installation, and seemed to have a reasonable price. If he were to follow up with me as promised, I would be happy to give UMC a much better rating. Two phone calls and an email later over the past few weeks and he still hasn’t gotten back to me. At current, I’d recommend finding someone else as this company doesn’t seem to want or need the business.

Pretty unhappy with the service we received. AC went out and it was extremely HOT. The guy called and asked if he could come 4 hours before my scheduled appointment because he couldn’t make it at our scheduled time. My husband raced home to try to catch the tech. After looking for a few minutes, he told us we needed a new circuit board and it would cost $ 100 diagnostic fee and we would need a $ 500 circuit board.
Not feeling comfortable with the diagnosis I called another company. They came out, and said the fuse was blown and they fixed it immediately. The only saving grace is when I called the main office, they agreed to return my check. I will not be a return customer.

It’s 102 degrees outside and I have a Fujitsu split ductless system with a leak. I’m not sure the refrigerant is leaking from inside the unit or from the connecting copper tubes from the unit to the room. All I know is this 2 year old unit is not cooling. I found UMC on the Fujitsu website. I called and was treated nicely by the woman answering phones. We set up an appointment for repair on a Thursday. The technician, Miguel, showed up in the very early afternoon and spend maybe 5 minutes with me looking at the unit. He told me the job might take up to four hours and he would return on Saturday morning at 9am and would use a sealant to close what he diagnosed as probable ‘microscopic’ holes in the copper tubing. After he left I called my cousin in Chicago who is an HVAC contractor and told him my situation. He stated that before using a sealant they should pressure check the lines and re-​solder all connections to the inside and outside units. 90 plus percent of all problems are at these locations. He also said that these lines must hold 100s of lbs of pressure per square inch and a sealant is only a temporary solution. In other words it would eventually begin to leak again and cost hundreds more in refrigerant replacement costs. I called the office and explained my conversation and asked if Miguel would call back so that I could discuss this information with him. I received no return call. Then 9am Saturday morning rolled around but no Miguel or UMC. After waiting over two hours I called the office and was told that Miguel was on an emergency call at a restaurant. I was kind enough to accept the excuse. It was rude that no one bothered to call me. The woman apologized and promised that Miguel would work on Sunday and arrive at 9am promptly. I told her that with the possibility of a 4 hour call he would have to be here early because I had a function to attend to at noon. So now as I write this it’s Sunday past 10:30am and no Miguel. He just called over 2 ½ hours after he was supposed to be here and said he was on his way. I told him not to bother.
Two things to think about. How well do you know heating/​cooling? From what my cousin said Miguel was taking a potentially costly short cut to do the job quickly. If you have a leak it must be found first by checking lines that can be re-​connected to the unit, re-​soldered and then soap checked. The sealant should be a last measure, not first. Secondly, when Miguel told me that UMC charges $ 90 per pound for refrigerant I was shocked. My system, including the copper lines, holds about 6 pounds. Do the math…$ 540 for refrigerant without up to 4 hours in labor charges! My previous HVAC contractor was going to charge me $ 50 per lbs but I wanted an authorized Fujitsu servicing. After my consultation with my HVAC contractor cousin in Chicago I had decided that I would let Miguel fixed the lines the way my cousin described and bring back the $ 50 per lbs HVAC guy to charge the system.
So in conclusion if your looking for customer service and a quality technician/​adviser look somewhere else. I want things fixed not patched and I want to be treated with respect. I received neither at UMC.

Yuri of UMC is a truly honest guy. He saw he couldn’t fix one of my units and straight out told me that it needs to be replaced. He took a look at my other unit and told me exactly what I could do to clean and maintain it. All for a handshake and a smile. Trust is hard to come by in this day and age, but UMC just earned mine. Highly recommended!

I know 5 stars sounds extreme, but UMC has been so kind to me and incredibly fair with their pricing. Whether it’s routine maintenance or a bigger repair, UMC has helped me out with flexible scheduling and super nice customer service. They really go the extra mile to try and show me the cheapest and most efficient and best way to do everything. I use them mostly for AC repair, but they are also going to install insulation for me next week and I know they’ll do a great job. They service both residential and commercial as I just called them out today for a blown unit at my work.

This company is a rare find! I called because my air conditioning had gone out. The fellow who answered the phone said that they come to my area but asked for specifics about my problem. I told him & he suggested changing the filter! A d-​u-​u-​u-​h suggestion, but I hadn’t thought of it. He told me I could save myself a lot of money if I’d just do that.
I went out and bought a new filter & he was right! What business does that these days??!
UMC Appliance Repair is a gem!!!

I called for a quote on installing an appliance. they wanted twice as much as the other 3 places I called. Also the guy i spoke with sounded like a double talking con man.

Just like D.H. (post below on 8÷11÷12), our A/​C started blowing warm air last night while it was still around 90 degrees in Burbank at 11pm. We turned the unit off and started reading Unilocal reviews this morning to find someone to fix it. Based on D.H.‘s review and feedback, we called UMC and were told that they probably couldn’t get to us until tomorrow. However, in an hour, they called back and said they’d have someone out to us between 3 and 5pm today!
Just before 3, Yuri showed up and checked everything out. It was the capacitor, an easy enough fix. He was super helpful in explaining how exactly the AC works and gave us advice on the best way to run our dual-​zoned-​system (for up and down stairs). He even gave us some helpful hints about the new washer/​dryer we want to buy!
I would definitely recommend UMC for AC repairs. The service call price was the same today (Sunday) as during the week, and it was reasonable… especially for having to be out fixing ACs in this awful heat!

The AC in my North Hollywood studio went out after 7pm on a 100 degree plus Friday summer evening. (It started blowing warm /​hot air.) I got a hold of the lady at UMC, told her my situation, and she replied that she would find a service guy to help me out. About 15 minutes later she called back and had found someone, but he was on another job site at that time, and could help me between 9 and 11pm. He called me at 9:30 from West LA and was at my place by 10PM. I had the AC unit open for him and a work light ready since it was totally dark outside.
Victor was a great guy, and checked and tested everything. The problem was 2 bad capacitors. My AC was working again in no time and all is well.
It’s great to know there are still companies that care about their customers, and actually try to help you out in an emergency situation on a hot Friday night.
I’m going to do some upgrading to my ventilation system, and will be calling UMC to do the work based on this positive experience. Very pleased and Thank You Victor !

Yuri at UMC was very helpful with a new Nest Thermostat that I purchased. I had a question about the wiring and he called me back and guided me carefully Thur the process. It was FREE and it didn’t cost me a dime. Yuri and his team are certified NEST Thermostat installers. Thank you Yuri.

I called Yuri because of a problem with my refrigerator. He was able to come to my home the same day. He spent 45 minutes checking out my unit and then decided it would be best to get the dealer to do the repair. He did not charge me for his time. I appreciate his honesty as well as his offer to answer any questions in the future.

Woke up on Friday to a fridge that was no longer cooling. After calling two places that couldn’t get a technician out until Monday (not cool… pun intended), I called UMC and they sent Fred right over. He determined that we needed a new control board. He was able to get the part right away, and our fridge was working beautifully again within a few hours.
I’m giving 1 star off for the $ 400 price tag (although I think about half of that was for the part).

It was extremely refreshing to find a kind, honest technician. Yuri was very knowledgeable and helpful. I would use UMC for all of my Heating and A/​C needs. I highly recommend them.