First Class Carpet Service

Wonderful experience! Used a Groupon without any trouble, and then got a Unilocal quote for a few extra extra areas that wasn’t covered by the Groupon. Received a response within just a few hours. Scheduling was a breeze, and they were on time, courteous, efficient, effective., and affordable. They covered four rooms plus a staircase and hallway in just under two hours. A huge stain that was here when we moved in and could not be removed by the prior professional cleaners (as well as our own efforts) was completely removed and the carpet now looks like new! Highly recommended!

These guys know how to get carpets clean in an instant!
My roommate got the Groupon deal for 5 rooms and I came home to brand new looking carpets. Keep in mind that there are multiple dogs that were raised in this house from when they were puppies; you can imagine the messes they created.
But seriously in and out within 30 minutes. They even had the courtesy to mention some spots that they might not haver been able to get out however they were virtually gone by the time they left anyways.
I would highly recommend these guys the next time you need a deep carpet clean!

Truly first class. I used them a year & a half ago when We first bought this house, and kept their info to use them again. Just had carpets cleaned again today. Excellent job! Both times I had groupons & they were great about it. An «add-​on» to the groupon that I needed was done for just $ 30. From the guy on the phone, to the guys in person, everyone has been friendly and professional. It is hard to find honest, reliable people to work with — I’ve found them here!

We needed a large area rug done that had not been cleaned for a long time. First Class did a great job! There were spots they pre-​treated before they did the general cleaning and those spots are now gone. They showed up on time, were courteous to deal with and I would recommend them to my neighbors and friends.

In anticipation of out of town guests, I scheduled an appointment with James who said he would arrive between 2−6PM. Cleared several rooms of furniture in preparation for my «first class» carpet cleaning. No one showed. Called and left a couple messages. The calls went unreturned. Went to Safeway and rented a Rug Doctor. I suggest this company rebrand itself. My suggestion, «Do It Yourself Carpet Cleaning.»

Easy to schedule, affordable, knowledgable, called on their way over. Pretty awesome!

My landlord has used this company for 20+ years to service the different properties she owns so I expected them to be professional. I was wrong. After receiving my bill for $ 500 (to clean and deodorize the carpet in two medium sized bedrooms and one very small living room) I called to ask why the rate was exceptionally high.
Not only did the ‘gentleman’ (and I use the word very very loosely) on the phone tell me «that’s life’ and ‘no one likes to pay for their mess but you have to» but he proceeded to tell me that they have absolutely no way of accounting for their services. If they tell you the carpet pad is apparently «soaked» with pet urine (and I only have a dog and a cat and neither are senior enough or young enough to lose control over their respective bladders) and they had to use 5 gallons of magic solution to clean it… then you pay them and say thank you. There is no proof, there is no way of verifying that what they’re saying is true. You just have to take their word for it and cough up $ 500.
Great way of doing «business». (making money)
So I ask, if the apartments are serviced every time a tenant moves in and they’ve been the sole carpet cleaners for this apartment, can they check their records and make sure that the carpet had been cleaned before we moved in. No, they cannot. Their records are ‘stored away’ in a ‘file cabinet’ that the charming gentleman refused to check. First it was a file cabinet then, as he become more irritated that I continued to ask him questions, he said it was stored in some warehouse and there was no way of accessing them.
I asked, wasn’t the point of keeping records so that they’re available for future reference if need be? And if he were not able to divulge information to me, I understood, but could he please tell me what the procedure was to access that information — do I ask a manager? do I ask the landlord to ask the company? What are my options? He says ‘I don’t know what your options are, I’m done with this conversation, this is a waste of my time.‘
And then hangs up on me.
If you want to be swindled & yelled at and then hung up on, I HIGHLY recommend First Class Carpet Service. They’re first class jerks.

I can’t tell you if their carpet cleaning service is first class or not. I can tell you that their customer service is horrid. I called three weeks ago to make an appointment was was adamant that they book me for the first appointment of the day. The gentleman who took my call, Spencer, offered a couple days in the coming week that they had an early morning opening.
A few days beofre they were to arrive, Spencer calls to inform me that they in fact couldn’t make it that day because the employees had to attend an annual training class. Evidently, the individuals offering this training elect to wait until a few days beforehand to spring it on people. Oh, or perhaps First Class Carpet Service sucks at managing a calendar and schedules and such.
Spencer offers to reschedule for later, but can only give me vague 4 hour windows of when his crew might show up. I politely requested that he reschedule the service at a time when he has the first appointment of the day open. That was to be today at 9 AM. Sadly, his crew must have had refresher training or another recertification, or are still getting coffee or some shit. They damn sure didn’t show up to clean my carpet at 9 AM as promised.
Although, with all of the training they do, they just might do well at carpet cleaning. Maybe someone should explain the whole calendar and scheduling concept to them.