Associated Security Alarm Company

We are long term customers of Associated Security and our alarm system is easy to use and effective. Whenever I need to service the alarm, Associated Security’s response time is good and Bill is always thorough with explanations and estimates. Happy Customer!

My installation of my security system went well. Bill has been extremely responsive to my questions and concerns.
Hedy B.

Bill & Frankie installed a new Alarm system in my home. They know what they are doing, kept the work area clean, spent all the necessary time needed to explain how things work. I have no complaints.

Bill and Frankie showed up on time, were friendly yet professional, and completely diagnosed and repaired the problem we were having with our alarm system. They did not try to sell us stuff we were not interested in — a refreshing change from the big box alarm companies. It’s nice to business with a local company. We highly recommend them.

Associated Security Alarm Company has been wonderful. Their dispatchers call us first if there is an alarm. We can tell them to dispatch or not depending on the circumstances. This is really good for us because our police department charges after the 1^st few false alarms. They installed for a very reasonable price. Bill is a great and his crew were thorough. I highly recommend them! They are a local family operated business.

We’ve had their system since early 2000 and last night it paid for itself. A guy broke into the house through a skylight, but one step out of that first room and the system alarm sounded, calls were made, police dispatched, and nothing but a handful of cheap jewelry missing (he ran right past the Mac Book!). It all worked perfectly, and the owner Bill was as responsive after this event as when making the initial sale and installation. I highly recommend this locally owned and operated business.

Bill with Associated Alarm has helped me on several occasions with properties I manage on the peninsula. Most recently, I was on site at an Atherton property (on a Saturday) overseeing maintenance work and the medical alert portion of the alarm system was malfunctioning and sending false alarms to the monitoring station. I called Bill and explained what was happening and he was able to walk me through the necessary procedures to not only silence the alarm, but also get it back online prior to my departure. His knowledge of the system and his patience was invaluable. I don’t look forward to problems associated with alarm systems but I’m glad to have Bill as the go to guy in the event something does goes wrong. I highly recommend Bill and his team for your security needs.

Bill with Associated Security Alarm is the best! I needed to have an alarm system installed in my house. Bill and his team came to my house — was extremely thorough and gave a full assessment of safety options in the house. He carefully inspected the smoke alarm positions, window sensors etc. He was very clean and precise. My house is thoroughly monitored and my family and I feel very safe — thanks to the help of Bill and his team.

Bill Koester, the proprietor, came to my home and gave me an estimate of $ 1500 for an alarm and 2 security cameras. I had to pay $ 100 for the estimate which was to be credited to the work order when I signed the contract.
I was pretty impressed with the work. My monitors and recorders worked nicely and I got very good instructions on arming and disarming the system.
2 months later the backup batteries went dead and the low battery alerts drove me nuts for 2 weeks before I could get Bill to replace them on warranty since they were guaranteed for 2 years. When I looked up his number the invoice I noticed that he did not deduct the $ 100 estimate charge.
When winter came, I got a leak in my attic from where they drilled holes for the wiring and the central controller unit shorted out. Bill refused to replace the unit because it only had a 90-​day warranty. I also noticed damage to my home where his workers scrape my house with their ladders.
I had to take him to court. I lost. Bill lied about the hole being there before he started work and I didn’t have a leg to stand on with the controller unit.
So my $ 1500 alarm system ended up costing $ 7000. $ 5k to fix the damage to my home and another $ 2k to remove and replace the alarm system Bill had installed.
In all fairness, Bill did warn me that the cameras were not durable enough to last more than 2 years, so I can’t complain about those giving out. And he did replace the batteries for free and I’m still using those and I did get my $ 100 estimate charge refunded.
I’m just sick of the service and all the plausible excuses and denials the result me suffering such intense damages and Bill pocketing $ 1500 of my money.
I’m sorry I ever got a security system.