Wendy’s

Just visited this newly refreshed Wendy’s adjacent to the Burlington Mall. It is clean, modern, beautifully redone! Having mostly visited the DTX Wendy’s I didn’t expect this! I’m pretty much a vegetarian and this chain is the only fast food place I ever go to. The menu is very nicely designed and offers some healthy choices. The staff was quick and friendly. I wouldn’t usually post for a Wendy’s on Unilocal,but this really stands out. Great prices and nicely updated.

Ok, so this is Wendy’s. A fast food joint. What’s there to review about it ?
Well for starters, the employees. Or at least 2 employees that I often encounter.
1) Lisa (a medium height very energetic person)
This employee is ridiculously good. I hope she’s happy there because for sure, she would be/​should be snapped up by a corporate office in search of an efficient, courteous, pleasant employee capable of juggling orders and interacting with customers at the same time.
2) Shaun (a tall guy mostly in drive-​through)
He remembers my order’s details and is super quick and great to deal with. A customer feels good after interacting with him. My standard order when taken by these employees is *never* messed up and Shaun always remembers to pile on packets of pepper without my asking (yeah, I’m a pepper fanatic)
After employees, the food’s actually good too. You just have to know what to get to eat healthy.
Peace out

I never feel compelled to review places… until now.
Generally, this is a run-​of-​the-​mill Wendy’s, but usually very clean and not crowded (during late lunch times when I typically go).
HOWEVER, there is one aspect of this particular Wendy’s that sets it apart from the rest.
Lisa. (Manager?)
She is amazing. She is possibly the sweetest person I’ve ever encountered working at a restaurant, or just in general for that matter. She is always extremely upbeat and friendly, and super helpful and welcoming. It seems that she goes WAY above and beyond what you would think her duties are, and that she truly cares about the customers and their experience during their visit. She will talk to people, asking them about their days, and will be genuinely interested and conversational.
I try not to go here very often, simply due to trying not to eat fast food, but whenever I go here, I never regret it and always leave in a better mood because of Lisa.
Whatever promotion, raise, recognition, etc. that may be available to her, she deserves it.
Oh, and the fries are almost always fresh and delicious, so that’s a plus. haha

I go here pretty regularly because my son and husband really enjoy the food. The food is good. However, the tall big guy that works the drive through is the reason I dread going here. He has the WORST attitude… and not just one day… EVERY TIME. He rushes you through your order so you can’t even finish asking for what you want then when you try to keep up he yells at you and I mean yells «hold on… back up» I feel like yelling back you’re the one rushing. Then you go to the window and he is always huffing and puffing if you ask for anything that HE FORGOT. I always hear him being snippy and yelling at other employees. And on another note I have seen his fingers be all over food that I have order before. Its not bad enough that he is incredibly rude but he is touching money and registers and then transferring all that crap to the food I’m supposed to give my son its disgusting and grimey. Get rid of this guy. I even think he might be the manager which makes it even worse. I feel bad for the other workers there, they all seem pleasant and hardworking.

Best gluten free menu in the area!!! and the workers are great lisa and shaun!!!

There’s not much to say about this Wendy’s. The wait time is little to none. Most of the workers here are younger and just project a sense of profound sadness in their voice when they talk to you. It’s all very depressing. All except for one. I didn’t get her name but she’s always so amped and ready to party. One night it was pretty slow, so she went and started cleaning up the joint. We started chit chatting and the topic of being energetic all the time came up. She mentioned she used to be an instructor at a gym, and she’s always full of energy. I guess she has enough energy for everyone there! There’s nothing to say about the food as it’s a Wendy’s chain. No complaints here, but nothing to rave about either.

Thanks for always being their when I needed your spicy chicken nuggets!!!
But because I’m trying to be healthier, I eat less of you :(

The service is amazing, the food is good, not sitting around for hours. Sure it’s fast food but somehow, it tastes a little bit better when you’re treated so delightfully. And it’s fresh and hot, too? Yummy Yum!

I will never forget this place. In fact, I specifically went through my GPS history to track this Wendy’s down, which I visited over a year ago, just so that I could review it.
We were tourists staying in Burlington, MA for the night, and I needed a quick bite to eat. I drove from my hotel to this Wendy’s, a couple of kilometers away, at like 9 or 10 at night. The cashier made me repeat multiple parts of my order; no big deal really, not compared to the rest of it. When my order was finally ready after 20 minutes of waiting, it was all wrong. One of the baked potatoes was missing, They gave me some beef sandwiches instead of the chicken ones I had ordered. Among a list of other issues, because this was a year ago and I don’t remember all of them. Before leaving, I specifically asked if they had included the sour cream for our potatoes, and they said that they had.
I drove back to my hotel room, only to find that they had NOT included my sour cream. So I had to drive all the way back and have them give it to me. Overall, disgraceful service.

Yes I’m actually reviewing a Wendys. Work with me on this one and you’ll understand why.
So I was taking a 10 hour a day training course around the corner from here and totally forgot my wallet one day. This totally sucked and I thought I wasn’t going to be having a lunch that day until I remembered the 99 cent menu at Wendys!
So I scrounged all the spare change I could find in my car and drove over to the Wendys. I actually had a decent meal with nothing more than spare change. Needless to say this kicked ass!
I had an order of fries and the spicy chicken nuggets. I didn’t have to buy a drink as took one of the free ones from the training center with me. They were both pretty good for fast food and best of all fit in my extremely limited lunch budget. So when you forget your wallet and are hungry Wendys is the place to go!

I hate to admit it, but I love Wendy’s. And, I love the Drive Thru. I don’t Drive Thru anywhere else but Wendy’s. I won’t tell you how often I have been here, but let’s just say, well, more than once. There can be a million people inside this burgerific place, but they rapid fire you through the Drive Thru without fail. It’s like we don’t want to get caught eating fast food that we know we shouldn’t eat… so we Drive Thru. I know they offer healthy-​ish food here, but I never get that. My five stars represent one each for: fries, chicken, two for the Drive Thru and one more because they always give me extra salt and never forget the straw. Thank you drive thru man.

Wendy’s is the only fast food chain with a gluten-​free menu. It’s an impressive one — all of their burgers (sans bun obviously), baked potatoes, chili, southwestern taco salad (even with tortilla pieces), all of their salad dressings, chocolate shakes, etc. The particular good thing about fast food is one can see into the kitchen, so I can say for sure that the gluten-​free protocol at the Burlington location is correct.
Whilst most of the employees are helpful, efficient and perhaps seem almost suspiciously calm and happy, there is one who isn’t — when she’s not bossing around everyone else, she just likes to try to be as quick as possible. For the gluten-​free, that has meant things on trays which don’t go together; she’ll fix it, but it’ll need to be pointed out.
Otherwise, it’s a clean and cheap fast food restaurant (where it’s possible to eat healthily beyond any dietary issues, which they can totally handle), and the only food establishment within many miles to be open til 1am on Sundays — Thursdays and 2am on Fridays & Saturdays. What more do you want from a place with a drive-​thru?