US Post Office

The package slip says it is open MON-​FRI 6A-​5PM SAT 6AM-​1PM.
This is not true it is open 9 – 5 and SAT 10 – 1.
Probably THE most inconvenient hours possible but it wouldn’t be an issue if the missed delivery slip had the correct hours

ABSOLUTELY horrible service. The lady who answered the phone just wanted me off of the phone. I needed to book a passport reservation, and when she gave me the website for the forms I needed to bring in she didn’t give me the right site. I told her that what she gave me was not a website, and she said, no that’s it and was completely rude. She refused to go check for me and told me I would just have to come in to get the forms.
She also refused to answer my questions and was just a total witch.

I’ve had a PO Box with this post office for over 5 years now. The cost has increased minimally each year and is a great price compared to other mail services around the area. I have to admit this post office can get very crowded with lines out the door, so be aware of that fact if you’re in a hurry. I have called them about my PO Box and have had to be placed on hold for over 20 minutes, so be aware of this too if you’re trying to get in contact via phone. Other than that it has been good for me.

It doesn’t matter how many times I visit my local post office on Hamilton Ave. I’m treated the same. Im greeted with a smile. I receive amazing Customer Service. When I enter and see a line, I don’t even feel anxious like I see many other customers feel. There is no reason to, knowing I will be treated fairly, with respect and my questions will be answered.
Thank you to the staff that works at the Hamilton location. A special note to the employee that sets up appointments for passport. After explaining my situation she was able to fit me in the schedule so I am able to travel when necessary. Thank you for making life a bit easier when the process is unfamiliar. Happy New Year.
T

I called this morning to make an appointment to get a passport. The lady I spoke to on the phone told me their first available appointment was January 28. When I asked for a Saturday appointment, she had said she had none available. I asked if she had appointments in February, and she said she couldn’t make February appointments yet, and to ‘call back in a few weeks’.
I’m sorry, if your appointments are filled to the end of the month, and it’s only the 2^nd, you should be able to make appointments into the next month. She was condescending, interrupted me, and was entirely unhelpful. It’s unpleasant employees like this that give the post office a bad reputation.

Between October and end of December, I mailed some «regular» and some «tricky-I-don’t-know-what-to-do-helpmehelpmehelpme­help» packages. The staff was helpful, calm even when I wasn’t calm, they know all the ins and outs of which box to choose (priority mail, etc), and offered suggestions for the best way to get my mailing to its destination quickly and safely.
One of the most impressive suggestions I got was: I put a present in a Flat Rate box, which would cost me approx. $ 16 to mail. When the staff picked up the box, he said «This is pretty light. You can put it in a First Class box, it’ll get there in the same 1 – 2 day delivery, and it’ll cost you ~$ 5.» AND he got a First Class box for me, carefully repackaged the present, taped the box securely, and I was on my way. Nice, yeah? Yeah.
Another staff (this at the Payne location) suggested that I choose Certified Mail rather that Registered Mail, again due to cost savings for me. This time I really did need Registered Mail so I declined. Still, this show how the staff is looking out for its customers.
Thank you!!!

This post office is ruining my business and my life. I recently moved here from Los Angeles, and have a successful home Internet-​based retail business. I use
, and ship ALL my orders USPS, about $ 500/​$ 1000 a month paid in postage. I never had ANY problems before, but this post office loses packages, doesn’t check in the packages I’ve dropped off for DAYS– which when tracked, makes it look like I didn’t ship on time. This post office’s negligence had cost me hundreds of dollars in refunds and replacements. They can’t even handle a scheduled pick up– which I should’ve guessed– I had to leave town for a death in the family and I scheduled a pick up for Monday morning, and I received a notice that they couldn’t find the packages… JEEZ!!! Not sure if this is a local or warehouse issue, but I’m going to have to switch to UPS or something. DO NOT use this service!

Never had an issue with this location until I had to call them this morning around 10:15 a.m.
I called (like I had in the past) to inquire about current waiting times and the size of the line at the front. I work right around the corner, you see, so it would be tremendously helpful to stop by when there are 5 people in line instead of 15. The people I spoke to previously would be very helpful by letting me know when deliveries are and what peak times to avoid. Captain Obvious who answered the phone told me that it’s Christmas time and they’re busy all the time in the most condescending voice he could muster. You don’t say — I must have misplaced my calendar and overlooked the fact that it’s Christmas time! Oh wait, you’re in the back and have no idea what’s happening at the front (and are willing to be a dick about it), why didn’t you say so instead of wasting my time. Someone please, educate this employee about customer service or keep him ALL the way in the back away from the phones. I’ll be shipping with UPS this holiday season and I don’t mind paying extra to avoid dealing with USPS employees. It’s no wonder more people are turning to private companies!

Worst customer service by the person in charge of passport appointments refusing to make an appointment and when it only takes less than 1 minute to make an appointment she make me wait on line twice. .horrible person horrible experience today I hope she learns something from this review! !

Unfortunately, we had the exact same experience as Patty M. My kids and I recently scheduled an appointment with this office to renew our passports. We showed up on time with all our documents. Jit, the woman who processes passports, was visably disappointed when we answered that we were there for our appointment.
After being let in for our appointment, she then told us what we had done wrong — she didn’t like the passport photos that we purchased from a passport photo supplier and we had forgotten to copy the backs of our driver’s licenses. She claimed that the photographers «didn’t know what they were doing».
When my wife tried to discuss the photos with her, she cut my wife off and wouldn’t let her finish. When my wife explained that she was not being allowed to speak, Jit ordered her to sit down and threatened to not process our passports if my wife did not. This was all in front of our 7 and 9 year old daughters.
Then she demanded that my 9 year old (who happens to have thick, curly hair) have her photo re-​taken and referred to her as «the one with the hair». She continued to be rude throughout, did not explain all the charges we were being assessed by USPS.
What should have been a simple (if not pleasant) experience was tense and intimidating all due to Jit.

I spoke with a Ramon Sanchez over the phone and had some questions about passports. i simply wanted to renew mine, he stated that i would have to do it in the mail because all they did is new admits and pediatrics. I said fine and had a few more questions he became very argumentative. he repeated «Look i already told you what you had to do» and then he hung up. I called back to say that was rude and he shouldn’t treat customers like that he said” Look i already told you want you want to know, Good Bye” and hung up again. i called back and spoke with the supervisor on duty. All he did was told me to call the 1−800−275−8777 because he can’t file a complain against his own employee. Ridiculous. follow up coming soon.

A line out the door and only two people available to help us. Where are the workers? USPS is the worst.

Went here to apply for passport for my 2-​mo old baby. After reading other Unilocal reviews, my hubby went around 730am to try and get a ticket for the day, so that I could later bring my baby when it was our turn. To his great surprise, the post office was already open and in service! We were told that that was to accommodate the spike in traffic in the last few weeks!
When it was our turn, the asian lady at the counter was super efficient and sincere. She pointed out that the photo we had was invalid. We returned about 45-​min later with different photos taken at a nearby 24-​hr walgreens, and she honored our original ticket. We then spent a total of 15min at the counter doing the necessary paperwork and payments. We were done and back home by 930am, 45 minutes before their advertised «open» time!
Mind = blown!

This is a review for one of the mail carriers who comes from this post office. His name is Lance and he has been a pleasure to deal with. Lance is polite, has exceptional customer service skills and is always very prompt. I am sure that being a mail carrier is not an easy job but Lance always has a smile on his face and something good to say. Thanks for making him our mailman!

I love coming to this USPS location. Everyone is so friendly and helpful. I send items on a weekly basis and I have had no problems with my nails and packages.

This is a small post office and it gets REALLY busy so expect a bit of a line depending on when you come. The ladies that work here are very nice and helpful though. No need to worry about parking as their have their own lot.
They are closed from 11am-​12pm for lunch.

I’m really happy that this Post Office is within a 5 minute drive from where I work! It’s the holiday season so expect people who wants to mail their gifts to different locations at the last minute which makes a loooooong line. Luckily for me, I’ve always managed to get here before the line gets long. Despite the impatient customers the staffs are friendly and will take the time to even talk to you and ask how your day is going. Damn it people. if you’re shipping multiple boxes then print a damn label at home, pack it up yourself and use flat rate boxes! If it fits, it ships! It will save you time. If you’re lazy then that’s you’re fault so go suffer waiting in a long line.

Rating for PASSPORT
An appointment must be scheduled.
If looking to book on a Saturday, book at least 3 weeks or more in advance, but you’re able to get in fairly quick during the week day.
The process is not very long.
Please NOTE:
Don’t print the application front and back of paper, print one sided.
They KEEP your original birth certificate so make a copy just in case. They will return your birth certificate in the mail separately from your passport.
First time passport BOOK fee: $ 110 (this can ONLY be paid by check or money order)
These fees accept debit/​credit card:
Picture fee: $ 15 (you can bring your own)
Passport fee: $ 25
The lady that helped us there was really nice.
I was happy with their service.

This post office like almost all post offices represent exactly why the Postal Service is going broke.
Workers like Lucy (Lucena) should never ever ever be paid a dime of their more than generous pensions.
Half the people in this branch office act like we are bothering them by daring to drop off mail. Well it is the mail and packages that I am dropping off the keep you in business, So provide a little bit of service and try not to be so rude every time someone walks in.
This place sucks. Hurry up and go broke USPS!!!
Lucena,
1. Only postal workers would need to know that customs form 2976 and customs form 2976-​A (which contain the same information) are selected based on weight.
2. Only postal workers and clerical assistants have postage scales and know how much their box weighs.
Therefore, don’t be so obnoxious to non-​postal workers who don’t use the right form and DO NOT make someone who is the only person there go back around and refill the same information on a different sheet of paper while rolling your eyes so that person has to then wait behind the flood of people that come in at noon.
Also, Lucena, you are the only postal worker I have ever encountered in my life who opted to lecture me on not having my box taped up.
1. I do not work in a post office
2. I am paying USPS to ship this box
3. Just tape the box! It was the smallest box in the store!
Salamat!

They seem to have a pretty good system going down here. I’ve never had to wait long and the staff are very friendly. When I’m in the area, running errands, I look forward to coming to this location.
Parking is great. Vehicle drop-​off area that feeds right back onto Hamilton Ave.