Douglas M Osborne, OD FAAO

Dr. Osbourne is a great guy and very personable. Im not a fan of going to doctors in general but he always engages in conversation with you during the appt that sometimes has no connection to your eyes. I like that though. Ive always felt comfortable going there and he is very thorough and thoughtful in conversing with you about your eyes and what is going on or just chatting about other things going on in life. I would highly recommend him if you are in need of an eye doctor!

I have no doubt that Dr. Osborne is a great doctor and he did a very thorough exam, and my prescription works better than it did before. That part was great, everything else was terrible.
My first time in the office, I waited more than an hour. I felt a little better about it when I realized it was because he was thorough with his patients, but still think the schedule could be managed better. That is especially true because I waited just as long the second time. Ugh.
I also had a very frustrating experience regarding the billing. I like to shop for the best value and called several optometrists to figure out an inexpensive way to get a quality eye exam and a contact exam. I thought I had found that here, until I was done and they attempted to charge me $ 120 more than I had been quoted. Some of that was for an additional test the doctor recommended due to the shape of my eye which I had agreed to (somewhat severe astigmatism) and some of it was for a more complicated eye exam– that was NOT explained to me over the phone when I called, when I signed in, or when the exam became more complicated.
Ultimately, the Dr. credited my bill and worked with me to resolve it, but it took more time, which compounded the wait times I had dealt with on both visits. I will also say that two of the staff members I dealt with initially were very rude (the third one was very pleasant and apologetic). I’ve found a new optometrist.

I love Dr. Osbourne! He always makes you feel like you are an active part of the exam and takes his time. I totally recommend this office. Maria the optician is the best I’ve even known. She’s super friendly and really helps me to pick out the most flattering frames.

I chose this location because it’s close to my home and it had good reviews. I went in for my 11:45AM appt. at 11:44am because I filled out the paperwork online before going. I was told «it would just be a few minutes.» I sat down and waited for 15 minutes. A woman and what appeared to be her elderly mother were talking about having waited 1 hour already and they were to be seen before me. I went to ask staff if those people would be seen before me because they’ve waited an hour and they said they are, yes, but for a different appt. Staff said they’ve had a lot of emergencies that day and are backed up. I had guests over at my home planning a trip and sent them away in hopes my appt would be on time and would last anywhere between 1 – 1.5 hours. A courtesy call to tell clients that they were backed up and to come in later or asking if they’d like to reschedule would have been great. I was also perturbed that they were telling me «just a few minutes» when they clearly knew it’d be 30min-​1hour wait. I had to cancel because I couldn’t wait for an hour past the original time they told me, I tried to reschedule but they stated they wouldn’t have anything for three and a half weeks out. They didn’t offer to squeeze me in even though the first visit was their mistake/​problem and didn’t offer to call if anything opened. Thought I could go back and update this review but they didn’t bother to try to accommodate.

Dr. Osborne is the best eye doc I’ve found!!! He is thorough, takes his time so I didn’t feel like I was rushed through so he could get to the next patient. He is warm and professional.
Staff is friendly and professional and always helpful. Wonderful selection of glasses also, it was difficult to choose, I will return for an extra pair next month. Parking is great at Vista location near corner of E. Vista Way and Civic Center just north of the Kokorian Center (I’ve never been to the Carlsbad office).
Lisa
Vista, CA

This is a very modern office with up-​to-​date equipment. Dr. Osborne was very patient in explaining what he was doing, and the results of the various tests. His office staff is friendly and helpful, and they worked with my insurance company.
My only quibble is that they have a rather small selection of frames, but I will definitely come back again.

I went in for my eye exam last week and was thoroughly satisfied. The staff is very friendly and helpful, and Dr. Osborne is great. He is very thorough, kind, and knowledgable. My exam wasn’t delayed at all. The only thing I think they could improve on, is having a wider frame selection, but other than that, I would definitely recommend Dr. Osborne’s office to everyone!

Love Dr. Osborne and his staff at both locations. In regards to this particular site, just be conscientious that the building blends in with the residential area– the office is at the cornered on Jefferson.
But otherwise, the Carlsbad location is quite spacious. When you walk in through the double doors, you’re greeted by the receptionist and the assistants; there’s a nice sequestered waiting area with a plenitude of reading material. Otherwise, there are two full walls to browse from for frames.
Though I’m habitually late, Fanny has always helped me (again, regardless of the location). I ride my motorcycle a lot, so they helped in picking a sporty transition frame that’ll look good, whether the helmet’s on, off, or if I’m in the lab.
As long as I stay in North County, Dr. O’s office is the only optometrist office I’ll go to… I’ve been headache free ever since my first pair lenses with him!

The «eye man» is located in the office building sitting at the intersection of Grand/​Jefferson in Carlsbad Village. You can usually find a place to park on the street but they also have a convenient parking garage dedicated to the many business that call this building home.
My mission: obtain an updated prescription, lenses and frames with a provider that accepted VSP insurance. After a minute of research the inter-​web «oracle» advised I see Dr. Osborne… I was glad I did.
Very nice staff and the wait was short. After a few minutes by myself in the examination room AKA 2^nd waiting room (I really could read/​look no more at the «ojo» eye diagram) Dr. Osborne arrived and we got the exam started.
Also a nice guy and he helped me complete my mission VSP and all which = awesome. They had a decent selection of frames and after about 35 minutes I was all done… seriously it was a very breezy relationship. A week later my new Nike glasses arrived and I once again can read freeway exit signs BEFORE driving past them squinting and cursing «old man» stuff like:
«Damn Exit! Back in my day the freeway exit signs had bigger letters so a person could read them.»
Or my GF’s favorite if we MISSED our exit due to my «vision issue»
«We didn’t need to go there anyway!»
I’d totally go back for future eye issues. I give this doc and his kindly crew 8 «I can see, I can see» moments out of 10.

I had a great experience at Dr. Osborne’s office — the staff is friendly, my appointment went smoothly, and Dr. Osborne was patient, kind, knowledgeable, and very professional. I’m really happy with the new contacts he recommended to me, and I would definitely refer my friends and family to Dr. Osborne.

I have not had any significant issues with dry eyes since visiting Dr. Osborne. Furthermore, I recently went to see another eye doctor, who concluded upon examining my eyes that my eye health was exceptional and that I was producing the correct amount of tears. Thus, I conclude that my original sense about Dr. Osborne was correct. He wrongly concluded that I had a chronic dry eye condition and wrongly treated me with Restasis, an expensive treatment that I would (and I quote) «likely have to take for the rest of your life.» He’s also the first doctor to ever tell me that my hormones were «all over the place» based on my age and NOTHING else. This was the basis of his chronic dry eye diagnosis. I don’t appreciate — and am now officially offended by — the unprofessional assumption and suggestion that I am entering menopause.
Sorry, but I will never return to this doctor and would never recommend him.

I have gone to see him several times.
Things I like:
1) I’ve been able to get in to see him within 2 – 3 wks, which is standard.
2) Nice, clean office with plenty of parking.
3) Office staff always professional and courteous. They seem to have the process down to a science because I don’t have to wait forever to see him.
4) He is very personable, I don’t feel intimated by all the machines, etc.
5) He takes his time, which I love. The visit doesn’t feel rushed and he is willing to spend time answering questions to my heart’s content. This alone makes it worth going to see him.
6) Another reviewed commented on him making assumptions about possible future complications/​issues. The man has lots of experience and has been right every time he tells me stuff to look out for. Sure, he can make mistakes, but I’d like to know his professional opinion and I appreciate that he is knowledgeable and comfortable enough to give it.
Thing I don’t like:
1) I end up buying my glasses from him and this can get pretty pricey. I guess I can just ask for a prescription and take it to Costco or some other place. Ultimately, though, why bother? Its convenient to just get the glasses there.
I recommend him without reservation.

Really nice optometrist. Took the time, was friendly and personable. Gave good advice. I’m a fan of this optometrist.

Good honest optometrist. Dr. Osborne spent a lot of time with me when I went in. I went to his Vista location, but that’s not listed here on Unilocal for some reason. He gave me the regular eye exam plus a contact lens exam. Noticed my pupils were different sizes (I always thought I was imagining things) and told me various things it might mean. It didn’t sound too serious since I don’t get weird headaches or anything so I guess I’m just a weirdo.
He did see cataracts in my future. This freaked me out, but he explained it as «having a few gray hairs» and that someday it would need to be treated and I’d have way better vision than I have right now. Thinking about this months later I feel better knowing that somewhere down the line I’ll have to deal with this, rather than getting some big surprise when I’m older.
Didn’t love having my eyes dilated, but who does? He wrote an rx for my regular contacts brand with a slightly higher prescription. Noted my slight astigmatism that I’ve known about for quite awhile. This guy didn’t miss anything.
The only thing was it was sort of hard to get an appointment. Now, I know this is a good thing because it means he’s a decent doctor, but at the time I was out of contacts and wishing to get some more. I guess my work hours just aren’t optimal for an appointment. but that’s how it goes sometimes. I went with VSP insurance; I did have to pay extra for some parts of the exam, but a lot of it was covered and 6 months of contacts were free.