National University

The school is excellent but this review is for Marie at the financial aid office, she is not helpful and very confusing! if you have questions about financial aid call the main number not the carlsbad office. Other than that LOVE the school.

My three year journey at National University is coming to an end. Overall, my experience with National’s online e-​college has been a good one. Some of the courses proved challenging, I have had some really great instructors, and worked with some great (and not so great) students. However, it has not been without issues.
If you attended National University in 2013, and were enrolled in the BSITM program online (Bachelor of Science in Information Technology Management), I’d like to hear from you. More specifically, if you were enrolled in the online course, ITM440−10 628-​Database Concepts & Data Model, from 1÷7÷2013 to 2÷2÷2013, with Dr. Ahmad Hadaegh, and you failed the class, I definitely want to hear from you.
I am attempting to obtain a refund for this course and want to hear from other students who were in the class. I think all who were enrolled in that class deserve a refund of tuition, no matter the grade received.
This is the ONLY class I have had a problem with at NU, and the only time I have had an issue with any class at any school. This is one of those issues where, if it were an advertised product, I’d be claiming false advertisement.

I want to make it clear that this review is specifically for Allison Carruthers in Financial Aid at the Carlsbad location and not for the school itself.
Approximately one year ago I visited National University Carlsbad campus because I was interested in the BSN program. I had not attended school for over 20 years and was attracted to the one class a month curriculum. I met with an enrollment adviser as well as a financial aid counselor. My experience at the school was negative. The financial aid adviser was unable to present the information in a clear and concise manner, she did not answer questions and had a negative attitude. At the time, I had never received any sort of financial aid and knew nothing about it. I left the school with no idea of whether or not it was affordable and promptly enrolled at Palomar College.
I have now completed over a year at Palomar and am an A student with the exception of one B. I recently had lunch with a colleague who is pursuing his BS degree at University of Phoenix. We spoke about financial aid and he informed me that the federal government provides low interest loans to anyone who qualifies. These are non credit based loan. I had been under the impression that the only loans available were private. Because of this information, I made an appointment again at National University. I remembered that my experience had been negative but I assumed that I would meet with different individuals. I also felt confident in my academic abilities and my financial aid knowledge.
On August 14^th I met with Christina in Admissions. She was helpful and patient and refreshed my memory on the costs associated with the program. I explained to Christina that I needed to make a very fast decision because my classes at Palomar began on the 19^th of August. Unfortunately for me, I had poor timing. Many of the staff members that had answers to my questions were at an award ceremony.
I had to wait until the 16^th of August to meet with Financial Aid, which was literally the day before my classes at Palomar.
My appointment was with Allison. After I sat in Allison’s cubicle, she began talking at me and I quickly realized that she was the same person I had met with prior. Allison was friendly at first, but the moment I ask a question her demeanor change. I explained to her that she was bombarding me with information and could she please slow down and answer questions that were pertinent to my current situation. Allison said «I am not going to sit here and tell you what you want to hear». Since Allison did no information gathering about my situation she had no idea what I wanted to hear.
Allison ignored my request that she slow down. She spoke quickly, refused to make eye contact and interrupted me every time I tried to ask a question. Her manner was demeaning. When I told her she was not giving clear information she said «It’s your fault for giving me the wrong answers». At one point, she insinuated that I could not afford to attend school at National University and that it was doubtful that I could «make the grade» to be selected for the nursing program. I literally sat with my head in my hand as she insulted me and then continued to bombard me with information. The more my stress became obvious, the worse Allison treated me. I finally stopped her and for the fourth time asked her to simply answer two questions. Allison’s attitude made it clear that she did not like someone else controlling the conversation. I asked my two questions for which I received curt, one word responses. I explained to her that my stress level was incredibly high and I had a very short time to make a major life decision. She refused to help me. I couldn’t believe that once again I was being stonewalled by the same person who had kept me from enrolling a year ago. I asked Allison if I could please speak with her supervisor or another financial aid representative. She said, «too bad, I’m the only one here». To which I replied «then could you please be a human being and «f ing» help me.
Because of Allison’s inability to communicate effectively and because of her lack of concern for the well being of others, I have spent over a year at Palomar College taking general ed classes, most of which do not transfer to NU. I could have attended National University a year ago and I would be just entering the Nursing Program by now.
I have now been denied admittance to the school because Allison filed a complaint against me for using the «f» work. She has lied and exaggerated saying that I told her to go «F» herself, which is not true. She has defamed my character with other staff members and lied to gain their support. I am filing a complaint with the BBB and speaking with legal council. Go to another location if you want to attend this school.

National University has giving me the opportunity to get two degree while I worked full time to support myself. This specific location has done so much for me. I drive all the way to the Carlsbad location from Temecula for help in all different areas of my education. I recently went down to this location to take my CORE Exam Scott Dye was amazing and helped me in every area of continuing my program. The financial advisor located at Carlsbad was able to sit down with me, discuss my loans and what my next steps were in this area. She was a very nice, polite, and helpful women. Even the receptionist was very sweet and helpful. I have never had a bad experience with this location and plan to continue working with them until I finish my Masters Degree.

Love the college, hate this particular location. If there was a different location closer I would totally avoid this place at all costs. The advisers are not helpful and do not go out of their way to help you. Also, they are liars. I tried to cancel the TEACH grant from my profile within the 30 days allowed with no penalty, and they ignored my email for a month. I sent her another one and she was soooo rude! Telling me that she had already replied to me so it was my fault, no, you didn’t. My spam folder and my inbox have nothing from you. They then told me that I could cancel it by calling the financial aid hotline and by sending the financial aid department an email. I did. However, I learned three months later that this did not cancel it. Thanks. So thanks to the wonderful staff here, I ended up having to pay $ 300 in interest that I would not have had to pay if they did their job correctly. Oh, and none of them return your calls.
Also, the receptionists are pointless. I had to explain to her how to sign her name on my SSMP Exam Check-​In form. And their computer lab has zero enforced rules so you could get stuck with a group of yelling people while you are trying to take an exam.
So I have started calling an office an hour away just to get the correct information, and unfortunately, they wont let me switch to the advisers in La Mesa because I do not live in the area. Btw, the La Mesa location is 5 stars =]