PostalAnnex+

Wow how does this place have 4 stars?
First of all, the place is cluttered with junky gagets so there’s hardly any breathing room. Where does the line start/​end? (Almost ALWAYS a line with poor customer service). Counter spots? This is a shipment center, people are bringing packages of all sizes how is there zero room to properly package anything especially if it’s a big box. let alone standing in the narrow aisle waiting to reach the counter for it to be taped? All while trying to not knock over the many different stands.
Lucky for me I didn’t bring a box in. I needed a padded envelope and that’s it. I came prepared with my printed return label. After 14 minutes of waiting I reached the counter and I’m told it’s 1.00 for tape. Fine, whatever it’s a dollar. I pull out my debit card, oh and it’s 5.00 minimum. keep in mind the envelope was 3.49 and the tape was 1.00 so I’m at 4.49 Of course I don’t have cash or change.
Um ok let me see what I can buy around her that I probably don’t need. Oh yes, how about one of the many trinkets conveniently for sale on the counter top.
Smh
Won’t be coming back here unless it’s a one stop drop off situation pre-​taped.

I needed a place to ship and return a box and of course Unilocaled a few local places near Vista. Each PostalAnnex I found had terrible reviews until I THANKFULLY came across this location in Bressi Ranch and I am VERY happy I did come here with my business. The cashier, Grant, was/​is very pleasant and happy to answer my questions that I had on my returning box. The manager Hermie was happy to help with questions about (insuring) the box I needed to return. I actually went out of my way to come to this location and happy I did. They both show exactly what customer service is and how it should be. Hermie and Grant were great! I will bring my future business back to this location.

I have been doing my shipping through this PostalAnnex almost exclusively for about 3 years now. I walk in I am greeted by name every time. The service is great the staff have all been awesome, especially Hermie the owner. She is the best there is! I live almost 30 miles away, but my office is just a couple blocks away. Instead of shipping from a location closer to home, I will always bring it here if I can.

I’ve shipped packages from this location as well as dropped off. In the case of the dropped off — even though it meant no revenue to them, they still treated me very professionally and kindly. Great place!

I have been a customer for years. Top notch service. Hermie and the entire staff are very helpful — above and beyond what is expected.

Useful location, nice staff, helpful.

Stopped in here to ship off a lens I sold on ebay. I packaged it in two little boxes but my packaging was flimsy. Kudos to PostalAnnex for convincing me that my lens WILL get crushed by heavier boxes on the loading belt and for just a couple of bucks, she packaged it nicely in a much sturdier box. Thanks for possibly saving my $ 200 lens!

Both times I stopped by this Postal Annex were bad experiences. The first time no one would help me with my questions on an overnight shipping form although they were not busy. The second time I called first on my way there to make sure I could get a passport photo taken when I came in and was assured someone could help me. When I got there, two people were working but only one was ‘qualified’ to help me with my photo and she was taking her time with the only other customer there without even letting me know how much longer she would be. I waited about 15 minutes before asking again and they could not tell me how much longer it would be before helping me. I will not be going to this Postal Annex location again.

I have been here several times and each times has mixed experiences.
This place saved me once when I needed to fax something very urgently. The young who helped me was great.
The next time I came here to drop off a USPS package. But strangely the package didn’t leave the store for several days. Needless to say, my reputation as a fast shipper on eBay was tarnished. Next time, I will drive extra miles to go to post office.
The last time I came here to get a box, and I chatted up with the employee casually, and the owner (Hermie?) interfered and asked rudely, «is there anything else you need??» Really? It wasn’t even very busy!

I am so grateful to the owner Herme and her staff, especially Arthia. They are friendly, professional and accommodating with regard to their box rentals. PLUS they have some unique little goodies in the store. Won’t be moving my PO Box any time soon.

Super nice, helpful people in there and I rarely see a line. Saves time and a pleasant experience. What else could you ask for?

I’ve had bad experiences with businesses before — poor customer service or bad products, but few times have I considered it outright dishonest.
I sent my wife to mail some boxes for me. We had packed up several boxes of DVDs and Blu-​rays to sell to
. We had pre-​paid labels, taped the boxes, and all that had to be done was for the boxes to be sent. However, after my wife dropped them with Postal Annex and was assured that is all she had to do, I was disappointed to not see any evidence the boxes had been mailed when I checked the tracking information periodically throughout the week.
I began to worry after a week and a half. The package should have at least left the facility? It hadn’t arrived at Amazon yet. So we drove over to Postal Annex and the girl working said the boxes weren’t there and said there was no record of the boxes ever being sent. What?
She said we could come back and talk to the manager. We came back the next day and spoke to another woman who kept repeating, «if we received it from you, there would be a record of it, we scan every box.» No matter what we would say — explaining that, obviously, this package didn’t get scanned, otherwise it would be in there (unless, she’s implying someone on the staff stole it?) — the line of «We scan everything. There is no record of it. I can not do anything for you.»
We made two more visits, getting increasingly frustrated with the loss of packages worth over $ 600, but worse, irritation with the staff’s ridiculous mantra of «we scan every package, there is no record of it.» Thank you for the help.
About a month later,
received the package (…apparently, they don’t scan everything), and we were grateful to receive our credit for the package. However, never got an explanation for what held the package up. But, Postal Annex handled the situation terribly, refusing to admit they may have overlooked something and trying to place blame on the customer, and being completely rude and condescending. Hate this place.

If you want to avoid the post office, you go to Postal Annex. I usually just make a trip to the post office since I can go during off hours when it’s not busy but lately, I’ve had to use every minute of my time wisely in order to fit everything into my day. Because this is conveniently located in Bressi Ranch were the Trader Joe’s and my hair dresser is, it made it super convenient to take care of it all.
The service when I went in was great. I was lucky enough to get Hermie to help me and she was very sweet and got my packaged mailed without issue. Prices are a bit higher here if you’re mailing packages but you’re paying for convenience.
Very happy that we now have a great alternative to USPS when we need it. Welcome to the neighborhood, Postal Annex.

I seriously love these gals — they not only emailed me when a package arrived, but they emailed me when a specific (regular) piece of mail showed up that I told them I desperately needed. Love this place!

Great place to ship stuff, we use them every week. Fantastic and friendly shop, way better than the post office.

Very nice and friendly office. I will go back.

Thank you for coming to Bressi ranch!
I just bought a mail box and sent some mail and they were super nice and professional.