The Cosmetics Company Store

Really bad customer service. The girls that were working today were literally, bitches.

No doubt you will find some great bargains on MAC, Lancome, Bobbi Brown, Clinique, but I really would like to find out WHO runs this place? I was in the process of buying a foundation I asked the assistant several times to check and make sure it was the right color and she insisted it was, I then asked the manager (the older lady) to double check, as I had come from a considerable distance. After I left the store, I decided to take a quick look and found that they had given me the wrong color!, I was on a time crunch to pick up my kids from school and hadn’t anticipated going back and forth. When I got back to the store and showed the assistant, rather than apologizing she just said that there was nothing she could do ??? I asked if I could return or swap it out and she told me that she was left alone on her lunch break and did not have any authority to do returns or straight swaps, instead she told me to come back another day or wait around. When I explained that I had to get back to pick up my kids and that I lived far away, she told me I may have to wait an hour/​two hours? she refused to help me in any shape or form, when I asked for her managers details she gave me a piece of paper with a customer service number, that by the way no one ever answers. Luckily, the manger turned up quite unexpectedly, again no apologies and a card with out of date numbers dud customer service telephone numbers was given to me… Would anyone tell me how to contact the owners… since I called the outlet and even they corroborated and told me that many people found the manager rude. and unhelpful… why is an assistant being left to run a store who has no authority to do simple returns and exchanges? And does anyone get any training here in basic customer service? I doubt it. I am really put off coming back to this place.

The worst customer service ever! The ladies working there seems see themselves very special. I’d rather pay more to buy somewhere else.

Staff was nice to help. The girl I talked too was very helpfull and grabbed the color powder i needed. It was really tempting to not get more things. They have a table with even more discount so that was cool. Few to many kids in the store with parents not paying attention to them. The whole store smells very strongly of perfume so if youre sensitive to that kinda stuff might be hard for you to go in.

Boo! Rude employees!
The store itself has a great variety of popular brand-​name makeup. I want to say the makeup at this store is discounted about 20% from their actual retail price at other stores.
I’ve been in this store a few times,
and the employees continue to fail at greeting and thanking customers who come in. C’mon…it can’t be that hard to say «hello» or «welcome!»

Yeah Yeah Yeah, Miss Skincare Gina still great to get updates on what I should be using. She said Clean tone moisturizer. Told me ANR and Dramatically Different get will change my skin. I will forever follow CCS. I haven’t been to my dermatologist since finding Gina. 1-​2-​2016. Go ask for What Gina thinks is best. Only problem is the old lady that is pretty rude. Rude to the girls, customers why is she at a place of beauty she is mean? Other than that 5 stars agaon

The ladies Are not always friendly but today they were more then helpful. (Maybe some Christmas spirit) they obviously don’t have everything MAC carries but they have a good selection. I buy most my base things from Mac and come here for my extras that Are pretty much eye shadows and such. Some lip gloss. They have other brands but Mac is my main brand I buy. The price are good and it saves me some money

I walked in there today intending to buy quite a bit of items but there were three ladies never even acknowledge me they were talking about parking and Thanksgiving — chitchatting about a lot of personal things but no good customer service– I walked around the store several times even looked at all of them but they looked away and continued to chat .
I will not spend my hard-​earned money on a place that doesn’t even knowledge customers not sure why they’re working there it was evident they didn’t want to be there, all three of them.
I will Absolutely call their corporate office in New York and let them know they’re paid employees are just a little bit too laid-​back I have several friends out of work that would love to work there and give great customer service they will earn their money

Staff not very educated on products and selection is not as good as Carlsbad location.

Older lady that works there is horrible. She’s got an attitude and is definitely not a people person. They gave me the wrong product and I didn’t notice until I got to my car. Went back and they would not refund my money for THEIR mistake, only store credit and they didn’t have what I originally asked for. Not even an apology for getting it wrong, making me go back, then having to settle for something I didn’t want or need. Horrible cs, I’ll pay the few dollars more and get my products at Nordstrom. Never a bad experience there.

I haven’t been here in quite a while. Thanks to this mean older lady that works there. Would be nice if she wasn’t there anymore. One time I shopped there, I didn’t realize my son (five at the time) got curious about the testers. I get it and my bad, he’s not supposed to play with them. He got a hold of a cream foundation compact, swiped a little of it and said, «Mama, this might be your color.» As he was about to hand the compact to me, lady rushed over to him and yelled at him while she grabbed the compact from his hands. I mumbled my apologies (ready to cry), grabbed my son, and walked out of the store. Yes, I should’ve told him to leave the foundation alone. Would’ve been nice if she didn’t yell at my son though. Since then, I avoided this place. I’d rather pay an arm and leg for products than deal with people like this woman. Prior to this visit, she was always in a crabby mood the few times I went there and bought something.
Two stars for nice products at discounted prices.

This place gets 4 stars for when they have what you need because you will get it at a great price! However it also gets 3 stars because they often have what you don’t need, but want, so you end up buying it !
I could tell this is an outlet to sephora since one of the items said retail price /​sephora price. And there was a sticker to indicate this store’s price.
Really pleased to see bumble and bumble here !
15 dollars for large size of the sea spray. 38 for the hair dressers oil. 22 for the color minded shampoo and 25 for the color minded conditioner. They also had the spray chalks too but I forgot to note the price.
The other makeup items and palettes weren’t my color so not worth looking or trying but for skin care and hair care they do a solid job.

Spent about 2 hours here last night. I have a voucher I need to use online for bobbi brown & didn’t want to go into Macy’s to get color matched since they work off commission and I have to purchase online for the discount.
The ladies who work here are very nice and helpful. There is a huge selection of products considering this is a discount store! I got to try out the bobbi brown foundations, eye shadows, gel liners, and some bronzers. Ended up buying two Origins bags of goodies and got an amazing deal. Just an idea… in one of the bags was a full size moisturizer that cost’s $ 41 retail and the entire bag (that also had smaller sized products) was $ 31. I’m so excited that they have Origins, mac, Bobbi Brown, Clinque, and they also have smashbox (my skin hates it), and estee lauder. The prices are from 20% to 65% off retail. If your concered about the products being expired then stick with power and solid form. Overall this is amazing and a great way to save money when you want to try something out. They don’t allow returns, just in store credit and exchanges so keep that in mind when buying and don’t complain when you go back and can’t get a refund!
This isn’t nordstroms. Your getting serious discounts on high quality brand name products. It’s an upscale cosmetic version of consignment/​thrift shopping. Don’t expect a personal shopper who is going to follow you around and match you with a set of «perfect for you» makeup. Find what you love, buy it, and love it.

Just called to see if they had my color foundation in stock… the woman said call back later they aren’t open yet. Really? It would have taken 2 minutes to check for me… forget it I’ll go to Macys. Rude.

This place is alright. I’ve been shopping here for about 6 years now, and their customer service has declined drastically. I love that they carry my Smash box foundation! It’s regularly $ 43 at places like Señora and Ulta– but I got it here for a fabulous $ 29.50.

I have been shopping here for years– buying mostly makeup. Very surprised when I purchased an Estée Lauder face cream and when I opened it — there was less than ¹⁄₃ of the product in it. Obviously a defective shipment. Went back to the store and asked for my money back — not a store credit and not more merchandise — a refund. Given the circumstances this is reasonable. I wanted to go elsewhere to buy new and complete product. The manager. Gina, became verbally abusive and told me she would call security if I did not leave immediately. Wait a minute– your store sold inferior quality and quantity merchandise and the store dares to threaten me with security because I just want my money back? I will go back to buying cosmetics at Nordstrom but am frankly shocked at this level of abuse.

All the ladies here are very nice and helpful, but don’t expect «nordstrom customer service «kind of attention, because you won’t find it here. One because this is outlet, 2 they don’t carry the entire line for any of the brands they carry, so they don’t color match. 3 majority maybe discontinued items. But if you’re lucky you may find items you currently use, their stock is always changing so always check back. And a plus … They are 20%-30% discounted from department stores. So that’s pretty awesome.
Brands they carry are Estee Lauder, MAC, Bobbi brown, origins, dkny, Coach fragrance, smashbox, clinique, prescriptives, bumble & bumble, ojon, and a few others. And these are all owned by Estee Lauder. So check it out.

The prices here are great but it’s totally hit or miss what they get in. They get overstocks and discontinued items from Estee Lauder, Clinique, MAC, Bobbi Brown, and others. While I was there the Clinique selection was kind of thin — some lipsticks, one eyeliner color, some gloss, some powders. But they said it does rotate based on whatever they get it, so keep coming back.
The items were not marked with prices but when I asked they were easily about 40% off of department store. So you can get a good deal if they have your color or selection.

I came on a day right after they either recieved more stock in or just pulled out more because the MAC section was loaded. I got $ 65 – 75 of make up that would normally cost me $ 200-​$ 225 at the MAC store. It certainly wasn’t old and some of it was just recently dismissed collections like Wonder Woman and the Winter line with all of their clear and silver bags. I got pigments for SO cheap it was un-​real I thought haha.
This was back in… January so not bad at all I’d say. It was my first visit here and it was actually all thanks to my Ma, she «dragged» me in at first to look at some ester lauder products and low and behold MAC make-​up :D

I stumbled into this store on my way to Banana Republic outlet store after shopping at Puma. First of all, love this outlet! But the five stars goes to the Cosmetics Company Store for carrying exactly what I was looking for. Estee Lauder Pressed Powder. YES!!! And they ONLY had one color which happened to by my color!
They carry Clinique, Estee Lauder, Mac, Origin Bobby Brown, etc. but being a small store, they have very limited selections. They will not have the foundations in every single color. They may not even carry your favorite lip stick. But that’s fine with me because they carry enough of what I need and usually carry the color that matches my fair skin tone. I noticed they also carry makeup brushes for 40−60% off the retail price. What a great deal! I can buy my bronzer AND eye shadow AND blush brush without breaking my wallet!
This same store is also inside the Saks at the Block. I’m shopping here from now on and saving myself $$ on all my makeup brushes and skin care products!