Weseloh Kia – Service & Parts

We have been coming to the dealer for about 5 years. My family has bought about 5 cars from Chevy and Kia. Oscar is sales is beyond amazing. The guys in the service department are always kind and know what they are doing. You do pay the cost to come here but it’s worth it knowing your getting the best service. I only had one bad experience with one girl in the service department and it was handled before I even left Kia. They always call me or my husband to tell us what’s wrong and I never feel pressured to get extras we don’t need or can’t afford.

I had my first service at Weseloh Kia today and the experience was great. We had selected Brittany Martinez as our service advisor and she met us at the car as soon as we pulled in. Everything was explained well and there was zero up-​sell for different service options. Price was reasonable and the car was ready and washed in less than 2 hours. We will be coming back here.

I’m traveling down to North County San Diego from Napa, CA. My 2012 Kia Optima SX won’t start the morning I’m due to drive up to Riverside. I have AAA tow it to Weseloh Kia in Carlsbad and work with Matt Winston, Assistant Service Manager. The car’s inability to start is truly mysterious. The technicians at Weseloh figure out in a few hours that there is a mysterious lack of ground in a control module that interacts with the transmission and starting circuit. They have me out of there by 4pm and I was able to make it to Riverside OK. And no cost, Matt waived the analysis fee. Kia paid for the repair since there was a bulletin on the lost ground in the Powertrain Control Module. They were very attentive to my needs, drove me to a restaurant for lunch and did their very best to get me back on the road!

Was having some issues with my 2013 Kia Soul regarding my brakes. The problem started before warranty ran out, however every time I brought it in t dealer, they couldn’t find the problem, but kept a time line of the problem. Matt stayed on top of the problem, and he was super helpful and attentive to the problem. Matt offered to «fix» the problem by replacing the brakes free of charge because I kept having the brake problem even after the warranty expired. What great service!
Want to thank Matt for his professionalism and helpfulness. I have been very impressed with Kia service and especially working with Matt. Much Gratitude!

Matt Winston was amazing. In and out in 2 hours for a tire rotation, brake replacement, and oil change. Always a pleasure doing business with this location.

I have to say that Stella in the service center and Frank in collision center have made my Kia experience a memorable one. I am brand new to San Diego and needed honest and trustworthy people to help me with my vehicle. I have recommended multiple friends to them and will continue to do so.

Her name is Gabriella and I *love* her… Gabriella is my 1998 Jag XK8. With over 109K miles on her she was in dire need of a paint job (trunk paint had oxidized), facelifting a few dings and scrapes, etc. People hear you have a Jag and they think you like wasting money and being taken advantage of so I’ve been delaying (read: *dreading*) taking her in. And then I met Frank who runs the collision center at Weseloh Chevy KIA in Carlsbad. You know how sometimes you can just tell someone is a decent human being who cares? Well, Frank exudes that. For the first time in a year and a half of looking for a place to take her I felt comfortable that I’d get the best price (meaning fair, no mumbo-​jumbo) and that someone would watch over her as if she was their baby and not just a job. Frank’s been working there for aeons and Weseloh is a family biz so I guess that still means something. I cannot tell you the RELIEF I felt at finally knowing there is a place I can take my battered, beautiful car that will be given the TLC she needs. This was a few months ago that I took her in and she looks BEAUTIFUL! Gramercy Frank & Weseloh!

Delores was very helpful, got me in and out quickly with great service.

I love my Kia dealer! They always wash my car when I come in for an oil change if I have time. They really seem to appreciate their customers and their cars.
I have traditionally changed my oil and handled my own maintenance. Then I moved to the city and I don’t have the time nor the tools for all that.
Wesloh has been wonderful even though I bought my Soul at a Fiat dealership.
I am still covered under warranty and they always check for things to repair and look up factory recalls on their own I never have to ask.
I have had two oil changes and signed on with the three at a time package. It’s like a credit they keep in the computer. It’s nice not worrying if ill have the money when it comes time to an oil change. A simple phone call got me in 5 days later in early spring.
I appreciate that this dealer gives it to me straight about repairs and how long I can wait on certain things such as the in cabin air filter and changing of engine coolant (to the 60,000 maintenance).
I’m actually looking forward to my 60k maintenance! Am I crazy?
Satisfied first time Kia owner here. I love my car and I love this dealer. Only one star off because price is fair, not the cheapest but worth it for the service received and well kept certified records. For my vehicle under warranty it was a no brainer.

Horrible service department. I love my Kia Sorrento, but will never go to that service department again. I was told I had an appointment. at 8am. I brought my car there at 7:58 and had to walk around the building for 10 minutes looking for someone — anyone — to help me. They took in my car for an oil change, and the check engine light was coming on as well. I waited until 1pm and not a call or anything to let me know what was wrong with the car or when I could get it back. I called them, and had to leave a message. At 2:30pm they still had not returned my call so I had my husband drive me down there. The service department told me they were too busy to help me with my questions and said come back at 5pm the car will be ready then. I came back at 5 and complained that I didn’t even get a courtesy call to let me know what was wrong with the car. The service individual told me they were really busy that day and that they had a service meeting that ran 2 hours over schedule so that’s why they couldn’t call me to let me know what was up with my car, and they told me I really didn’t have an appointment. The service writer told me that they had told me to bring it in at 8am out of the goodness of their heart, and that it was not a real appointment. I don’t think that’s a proper excuse for BAD customer service. I left the dealership with my car and 5 minutes after getting on the freeway my side mirror fell off the car. They broke it and never said anything. I tried to take the car back, but the service depart was closed until Monday. Its been 2 weeks and the check engine light is back on again. I’m going to Kia Escondido this time. I will never go back again to Kia Carlsbad, what an awful experience.