West Inn & Suites

This place is FANTASTIC! My daughter had a «destination wedding» and we had family/​friends attend from across the US. Everyone was thrilled with the ambiance, room amenities, on site restaurants/​bar, and friendly staff. Jennifer was our contact person during the planning stages of the event, and I have to say, I don’t think I was told «no» to ANYTHING we asked for! They take customer service and comfort to another level! What a way to celebrate such a special occasion! Thank you West Inn and Suites-​we will be back!

Great hotel and great customer service! Everything is clean. Beautiful hotel!
We wi definitely stay here every time that we are in the Carlsbad area!
Our stay included breakfast and in the evening we had freshly baked cookies!
AAA++++

My family and I stayed here during our trip to Legoland. We actually followed up with our last night at the Legoland hotel. I enjoyed my stay here more than the Legoland hotel (the Legoland hotel is great for the kids but the rooms are not good). I would definitely recommend staying here if you are going to Legoland or anywhere in Carlsbad. They were courteous and friendly. They have a free shuttle to anywhere within a 5 mile radius, this includes Legoland. They have a decent complimentary buffet breakfast. The rooms were nice, bed was comfy. I even left my iHome stereo and they called within an hour of my departure offering to mail it to me. I was definitely impressed with every encounter and would recommend this hotel to anyone.

Let’s just say! Awesome! Staff, Rooms, Meals was great. Loved the staff there every one of them greeted you, made sure you were taken cared of. Love the warmth feeling, felt very safe. The rooms were more resort style, very clean. Free parking! & did I mention free breakfast just wonderful. The maids were awesome as well! Very close to legoland like about a 5 minute drive.

I love love love this hotel!
Friendly & awesome staff, well decorated common area, extremely clean room, free shuttle + hot breakfast + parking, cookies & milk in the evening, clean & private laundry room, DVD & board games are available to borrow in the reception desk.
I would definitely come back!

Wonderful, child friendly hotel! We picked this hotel because the king suite had the perfect layout where we could push a crib to one end and let our 20 month old nap, and we could go in the sitting area and watch TV without distracting her, for under $ 200 a night! No resort fees, no parking fees, and a FREE breakfast! The room was clean and comfortable, and the staff was amazing!

Best customer service I’ve ever experienced!!! And my husband and I have been to lots of hotels Everyone has a smile on there face!!! Everyone greats you! From the management to hskp! From the time we check in to checking out!
Great experience! My kids had a blast! We didn’t want to go home! We checked in with Michelle and she was awesome!
No question we would go again and again!
I would highly recommend this hotel!
Thanks for giving us an awesome experience!

My wife, 4 year old daughter and I picked this hotel on a trip to legoland. We are so glad we did as our experience was better than 5 star hotels we have stayed at at ¹⁄₅^th the price.
The staff is incredible, especially Jennifer, Michele, Faith, Nick and Cherry. I usually don’t remember the names of more than one person at a hotel but each was so helpful and
generous in the spirit of true hospitality that I remember all of them.
Definitely makes you feel like you are staying with friends and they go out of their way to
make you comfortable in every way so we stayed an extra night and even considered a 3^rd night.
Skip Legoland hotel and stay here. You’ll be glad you did
Ron, Nathalie and Maya

I found this place due to the awesome reviews it had here on Unilocal.We were headed to LEGOLAND for my son’s sixth birthday and needed to find somewhere AWESOME yet affordable. This place fit my needs perfectly, its very family friendly and much more affordable than the LEGOLAND Hotel. I booked my room thru their website directly with the AAA discount offer but I wanted to call the hotel ahead of time to see if they could store the chocolate covered strawberries for me until we arrived. We were driving in from Vegas and didn’t know the exact time so she honestly recommended that I either opt out of getting the chocolate covered strawberries or have them delivered the following morning due to how perishable they are and that they aren’t made on site but get picked up from a local place. I opted out of the Strawberries but I did place in my special requests box for them to leave something special in the room for my son for his birthday if they got the chance… Once we arrived we got checked in smoothly. We went upstairs to our room which right as we entered had a Star Wars force awaken balloon arrangement with a lego set attached to them. Plus inside we had sparkling lemonade. It was just AMAZING to see my sons reaction to being made to feel special. After we got settled we decided to head out for some food and as we arrived back in we grabbed some cookies and milk that they offer nightly, as well as complimentary breakfast which I feel is a great deal in itself. The food was good day one had bacon, eggs and pancakes, day two had sausage and French toast a long with the standard pastries and various options. There was plenty of seating available and lots of families all around. If you have read other reviews I’msure you saw they offer a free shuttle throughout Carlsbad. That worked out great for us to avoid paying the LEGOLAND parking fees but I know they advised they will take you to the beach and various places as well. The property has an awesome little pool area with a chest of things for kids to play with or wear for safety. Not to mention TOWELS and awesome water. The Hot Tub was also a nice addition. I really enjoyed my stay here and anytime I go back to Carlsbad it will be my go to place. They offer friendly service, super CLEAN rooms and a very FAIR rate for what you are receiving.

Just stayed here this past weekend with my sister and nieces. We stayed in one of the suites and it was just right for 2 adults and 2 kids! Enough room to relax and 2 TV’s. No complaints there… also, the house keeping staff is very kind and quick to freshen up your room once you’re out and about. I would definitely come back here. Breakfast was good, jacuzzi was nice, the shuttle van/​bus to and from Legoland was SO convenient and they come at whatever time you need as long as you call and give them a heads up (thanks Sean and Carl). Rooms seemed very well kept and I like that there is a gas station and restaurant literally right outside of the hotel in case you forgot any last minute toiletries or just want a snack.

BELIEVE THE HYPE!
I usually don’t write lengthy reviews, but this place deserves all the accolades, seriously! Thanks to the online reviews raving about this place, we decided to give it a shot. We are sooo glad we did! We stayed for 6 nights in late Sept/​early Oct. We had 2 adjoining rooms on the 1^st floor. Got a great «Endless summer» rate.
ROOMS:
Spotless. Spacious! Large bathroom & 2 king size beds, that is unheard of! I know it sounds weird, but the rooms smelled fresh, if that makes any sense. Stepping stool in bathroom for our little ones.
HOUSEKEEPING:
On the ball awesome. I hate it when I’m sleeping at a hotel & at 8 am you can hear the vacuuming next door waking you up from your sleep. You’re on vacay, you want to rest! That didn’t happen here. We checked in at 2am, didn’t want to be bothered so we put the «do not disturb sign» on. The actually delivered a basket of fresh towels, toiletries, etc. & left it outside our door for us… without our asking. WHO DOES THAT?
BREAKFAST:
Yogurt, cereal, scrambled eggs, alt bacon/​sausage, alt pancakes/​waffles, pastries, toast, oatmeal, fruit, milk, coffee, juices. It is included with your room… FREE! Plenty of food and seating space. My hubby slept in every morn, and they had take out bags so I could bring him a pastry & coffee to go. The breakfast ladies are sooo sweet. Not only are they busy cooking, replenishing food, cleaning up, but they have a GENUINE good morning greeting for you and make conversation with you. Bertha, Josephina, Marisol, you make this hotel special!
SHUTTLE:
We utilized the shuttle only once to Legoland. Again, free! They even had boosters for our kids. Because you have to reserve a time, we found it more convenient to drive because we didn’t know exactly what time we would be done. For people who don’t have a car, the shuttle service would be very helpful.
NOISE:
This was my biggest concern when booking this hotel. Yes, we heard the train but when we were in the room it wasn’t loud. It didn’t bother us at all.
POOL:
Our kids enjoyed the pool/​jacuzzi one night. There were tables for us to eat our dinner & there were towels available.
COOKIES:
What a nice touch having cookies & milk at night. My kids looked forward to it every night.
WIFI/​PARKING:
Free!
GAS STATION:
On property, how convenient!
We would love to stay here again when visiting Carlsbad or even San Diego (worth the drive). After leaving this hotel, we headed to a chain hotel in Anaheim. We all agreed that WEST was superior. We were spoiled by WEST! They make you feel at home and the service is wonderful!

This place was AMAZING!!! It truly was. I want to go back to Legoland just so I can stay here again-​it felt like home! The staff was kind, helpful, funny and they all seemed like they loved their jobs! We took our two year old to Legoland and this was the PERFECT place to stay! They are super close and have a free shuttle to Legoland so you don’t have to pay for parking or hassle with it. Then they come pick you up whenever you’re kids are wiped out-​it was great. They even had a car seat installed for our little one.
The continental breakfast was divine-​eggs, waffles, fruit, yogurt, oatmeal, coffee, hot chocolate, juice… they had everything! And they even have cookies and milk in the evening. Loved the staff, loved the location, loved our room, loved the service. Literally can’t wait to stay here again. Worth every penny.
**Oh AND they had a whole bin of pool toys and floaties for kids when we went swimming!

I expected a very barebones, utilitarian place for my five-​day stay and was pleasantly surprised at how homey it was and how friendly and helpful the staff was. The room was very comfortable with a refrigerator and microwave. I like the fact that there were two restaurants, gas station and mini-​mart right on the property. It’s also a stone’s throw from the beach. Room service is available, and breakfast, although not fabulous, was included. The gym is very small, but there was one.
The property is located right next to the freeway and the railroad tracks, so at times, you did hear the whistle, but overall it was quiet. Very close to GIA and LEGOLAND. Would definitely stay there again.

Sometimes you’re better off cheap
You can find a good place to travel to and sleep
It was summer in June, went to Carlsbad
No specials at the Aviara were to be had
On Unilocal!,and TripAdvisor too
West Inn and Suites popped up with much ballyhoo
So I booked two nights at this place
We left this hotel with a smile on ev’ry face
Near LEGOLAND and the Flower Fields
This East LA trio loved the West Inn deals
Near LEGOLAND and the Flower Fields
This East LA trio loved the West Inn deals
West Inn deals…
The corner room suite was a two-​room split
Son got his own space, and that was a «hit».
Shower pressure great, quite possibly the best
Soft pillows we had for an enjoyable rest
The in-​hotel restaurant was surprisingly delicious
Dinner was quite solid, desserts were quite ambitious
We ate in our room for the main course start
Enjoyed the restaurant patio for the dessert part
Near LEGOLAND and the Flower Fields
This East LA trio loved the West Inn deals
Near LEGOLAND and the Flower Fields
This East LA trio loved the West Inn deals
West Inn deals…
Balloons and toys for my toddler at check-​in
Maintenance assured that bed rails were locked in
Chilly milk and nice cookies free on both nights
The free breakfast spread had many nice delights
Bottled water in the fridge, replenished at our beckoning
No parking or resort fees, so no final total reckoning
Maids and front desk staff greeted us with smiles
We’ll be back to this hotel more than once in a while.
Near LEGOLAND and the Flower Fields
This East LA trio loved the West Inn deals
Near LEGOLAND and the Flower Fields
This East LA trio loved the West Inn deals
West Inn deals…

My family of five had a great stay at West Inn! We loved the beds! Great sleep all 3 nights! They have done a great job with sound proofing! There was a live band by the pool on our first night and unless we opened our window we could not hear it.
The hotel and our room was super clean. The staff was awesome! Everyone was very friendly and helpful!
We took advantage of most of the FREE amenities: shuttle to Legoland each day (the driver was always on time, loaded our bags and had car seats strapped in and ready to go). On a day it rained he ran back in and brought us an umbrella and lent us a double stroller!!! We borrowed DVDs each night for the kids. On our beach day we used the hotels beach chairs, beach towels, sand toys and boogie boards (they loaded them in our car for us). They also offered a cooler but we used ours. The kids loved the milk and cookies every night at 8 p.m.
The pool was perfectly heated and clean with plenty of pool toys! The jacuzzi is huge and so relaxing after a long day of walking.
The breakfast was hot and plentiful each morning. The breakfast area is very nice and clean.
All of the free amenities are big money savers… so don’t forget to tip the staff!!!

I am 6ft tall, broad-​shouldered and closing in on 200lbs. I am big, kinda burly, and not particularly nimble. I’m fairly certain if I had stayed at West Inn & Suites any longer than 2 nights that I would have accidentally smooshed a child to death. For that reason, I doubt I’d return to this hotel.
This property is completely and utterly overrun by small children. Dozens of them, running around, constantly underfoot. In the lobby? Children running amuck. In the hallways? Children running amuck. In the breakfast area? Children running amuck. At the pool? Children running amuck. Are you sensing a pattern?
My room was comfortable and nice enough, though the lack of bathtub and the view of the highway both left something to be desired. Still, the room was large and I had plenty of space for my stuff and to move around. If the rooms existed in a vacuum, I’d give this place four stars. But once you open the door? It’s a frickin romper room.
If you have kids, this could be the perfect place for you. They definitely cater to that demographic. But business travelers, or adults looking for some calm… be weary.

There is a reason this place has so many 5-​star reviews. Actually, there are MANY reasons, and I think several others call them out very well in their reviews here.
I think it is telling that I have top-​tier status with one of the large chain hotels, yet we choose to stay here whenever we am in town and they have availability. We don’t usually spend a lot of time in our room when we travel, but we appreciate hotels that are quiet. You might think this hotel would be noisy based on the crowd that you get here — quite a few families with young children — we have not found that to be a big problem. Quite a bit less so, in fact, than several other properties in the area. That’s saying a lot with Lego Land just across the freeway. Sure, kids get excited and make noise. It happens. I was impressed this trip by some parents who we heard telling their children to keep it down in the hallway when they were chattering excitedly at 7am on the way to breakfast. Those seem to be the kinds of families that stay here.
Communication. They actually email you a week or so in advance to confirm everything and ask you if there is anything you think you will need when you arrive. Each day, when we came down past the desk, we were greeted and asked if there was anything we needed. Even the maintenance guy asked if we were having a good trip and wished us well on our «daily adventure.» We just ran into him in the hallway while he was going about his business.
Friendly: You really can’t overstate the friendliness of the staff and the overall helpfulness. I think I have talked to more employees at this hotel than just about any other, and not one of them was grumpy or didn’t seem to genuinely care about what my family and I needed for the day.
Comfort: The beds are big and comfortable, and the Internet access is FREE. You don’t even have to put a code in… just FREE. The rooms are well appointed, clean, and well-​maintained. The provided toiletries are nice, and the towels are fluffy. They even have a step-​stool in the bathroom for little kids to use, and a special black «makeup» towel.
Amenities: The DVD library is very nice. You can pop a movie in after a long day at the beach, zoo, or park, and just zone out (or catch a nap while the kids are entertained). I have never been to the pool here, but the free shuttle to the beach and loaner beach chairs and toys are a really nice touch. It is simple to sign up for a ride out to the beach and let them know when you’d like to be picked up. Not having to look for (and/​or pay for) beach parking makes my life a bit more relaxing on those days. The loaner gear means fewer (large, unwieldy) things we need to pack into the car for the trip over — and invaluable if you’re flying into town. Based on some of the other reviews, it sounds like I should check out the fitness center, but I haven’t been able to justify working out indoors when the beach is so convenient and running by the ocean is awesome :)
This trip, I had to leave very early in the morning to check in and start a race, so I took the car and found parking before the sun came up. At a reasonable time, my wife and kids were able to take the shuttle towards downtown Carlsbad while I was running. There were a lot of road closures due to the race, but the driver took them as close as possible so they would not have to walk very far to see me cross the finish line.
Location: The location is great — I don’t know if it has to do with being all alone at the end of a dead-​end road, but we haven’t really had traffic problems getting to or from this location, aside from the usual congestion on I-​5 or along the coast. In addition to two restaurants, there is a mini mart and gas station right here.
The only bad thing I have to say is that I am not a fan of their in-​room coffee makers. In my book, they’re pretty close to «emergency coffee,“but, the FREE breakfast has fine coffee, which I was happy to see was available prior to breakfast hours, along with a small collection of pastries and muffins. That’s really nice for us early risers who sometimes have to forego the free breakfast due to our schedules.
I am conflicted: I have to give them credit for all that they do, but I don’t want too many people to find out about this place since I still want to be able to get a room here when I come to town! We will most definitely be back (again)

I wish every city had a hotel like this.
Reasonably priced.
Clean.
Modern.
Crazy friendly staff – all of them.
No «resort» fee.
Free milk and cookies every night.
Free terrific breakfast buffett every morning. (Eggs, bacon, potatoes, fruit, yogurt, oatmeal, cereals, juices, bagels, muffins, coffee)
Free DVDs to rent (huge selection for both kids and grownups)
Nice pool
2 excellent restaurants literally next door.
Free wifi
Free beach stuff to borrow (chairs, brelka, towels, body board, etc)
Free parking
2 blocks from the beach
Free shuttle to Legoland
Fitness room-​small but spotless and very modern
Nice business center
Huge fridge in room.
Most hotels nickle and dime you to death. This place goes above and beyond to give you great value.
Great experience.

We had an absolutely wonderful experience here. We chose this hotel because they are pet friendly. And, seriously, they are pet FRIENDLY (not «pet tolerant»). They had a dog bed put in our room, and 2 bowls for the dogs, and even some treats! They put our room right by the door that goes outside to the dog run (which has waste bags for your convenience). The staff couldn’t have been nicer and more accommodating. I was here for marathon weekend and they arranged for me to take a shuttle to the start line (and also offered to pick me up). The room was clean – no issues there. And price was totally reasonable. I’d come back here again!
PS Bistro West is right next door and has excellent food!

Well, I seem to end up at this place. Was evacuated due to the Carlsbad fires and the West Inn is the only hotel nearby that takes dogs. OMG… hotel was 100% booked, I got the second to the last room, and we all had dogs! It was doggie conference inside the hotel.
The rooms are so nice, had two king beds AND a living room, on the first level (dog level) right overlooking the pool. $ 170/​night but there is a $ 75night charge for the dog. Oh well what can you do.
Sat in the room with nice air conditioning and watched the fires all day. They give you milk and cookies before bed and they’ll bring them to the room for the doggie families, since dogs can’t go to the lounge.
After I left the hotel, I realized I had left the gold hoop earrings my sister gave me. Minutes later I got a phone call that they found them. Great hotel, great service, friendly people… and honest as the day is long!
When I had guests coming to a party, they booked at the West Inn and by saying they were visiting locals, they got a discount. So did I this time.
Thebest.