AllStar Heating & Cooling Corp

Called All Star on a Sunday about a leaking water heater and they walked us through what to do on the phone so that we could hold off on the replacement until Monday morning when the repair rate would be cheaper! They scheduled me for the first appt the next morning and came out to replace the unit right on time. Dave was very polite, helpful, and courteous. He was careful not to leave a mess and checked my furnace and humidifier too while he was here. Price was what I would have expected for the job. Will continue to call All Star for all future needs! Very friendly to work with.

I found this company through an Amazon deal, and am so happy that I did. The whole experience with them from appointment booking to service visit was great. The technician was polite, respectful of our home and wore boot covers, did a thorough skilled inspection of our furnace, general maintenance, and only found one issue, which we already knew existed. There was no sales pressure to make a purchase. He even asked if he could leave me some information just in case I wanted the work done in the future. I was so impressed with this company and will use them now for all heating and cooling needs.

I purchased a furnace clean and check off of Amazon Local. I almost gave 4 stars because they cancelled on me when I had a late afternoon appointment (due to a previous job that had taken longer than expected). I rescheduled again for the first appointment of the day, and Dan the technician called 30 minutes before he showed up at 8 am. He did the clean and check and I was on my way to work 30 minutes later. Dan was professional and friendly. It’s always best to get the first appointment of the day because things can pop up and the last person on the schedule can be bumped. I gave 5 stars because they were so willing to reschedule me for the first appointment of the day, then showed up as expected.

Stay away!!! VERY BAD experience. Do not do any business with them. Here is my experience with them few weeks back: The lady who I spoke with (I think she is the owner) was unprofessional, lied to me, was very rude, and hang up the phone on me, and I am their customer!!! This is not the way to treat your customers. I feel very bad about this experience that no one should experience ever again:
I gave her an error code which shows on the screen of the AC unit, a new unit I bought only about 2 years ago!!! She did not take the time to check what the error code means, she just claimed right away she doesn’t know and a technician must look at it. Well, it was nice if she could have called or forward me to someone who is knowledgeable about it and can give an answer but hey this is against her agenda to milk you for your easy money, right?!
The reason I say that is because she right away said a technician visit will cost $ 99, and that is before they even tell you what the problem is. She gave that X amount and when I said «wow», that is very pricey to pay that amount only to know what the code means and what the problem might be. She then said that there is $ 20 discount coupon (or something along these lines) on her site I can use. Well. She hide that fact to begin with and she lied about it. That’s why I said she lied. If you have a discount copoun why just give the price to me to begin with and not try to get my money in a sneaky way. My other AC unit which runs at least 20 years without any issue did not need a technician visit. at least not in the past few years. Now, that a/​c unit with the error code is a new unit (only about 2 years!) and it needs a technician visit and possibly a service!!!
This did not make any sense and I told her that. She started comparing the AC unit to a car. a complete unrelated product and ridiculous comparison. A car is completely different with all the oil changes and services it NEEDS. Plus even with a car… particularly a new car — the dealer will check for an issue and if there is an issue with the car there will be a recall and complimentary fix!!! So her comparison to a car not only did not make much sense, but even if it did make sense It was on the customer side for fixing and at least checking the car (new) for defects at no charge.
So I simply requested her to give me the contact details of the manufacturer so I can contact them and try to get them service the unit. She refused to give me her contact name and number of the manufacturer, and not only that, she hang up the phone after I just ask to get her specific contacts there so I can have them come and service the unit!!! I would never imagined that someone will treat me that badly. I’m hurt, disappointed, and will never call them again. Stay away so you wont get into similar experience. They do not care about your unit or your money.

I live in a Condo building and I have a closet air conditioning unit. AllStar was the only company that could replace my unit. The price was very reasonable. When they arrived Mark was very polite and respected my place. They put down tarps everywhere to prevent damage. Mark replaced the unit and ran some tests. Sadly the unit was faulty and I had to wait 6 weeks for a new unit. The new unit arrived and they installed it. The second time they were here, they put down tarps and they cleaned up after themselves. I am impressed with AllStar and will use them for all my heating and cooling needs.

6 years ago we had them but in a furnace. The tec was wonderful and was very on track, he knew what he was doing. We had another tec come out a year later to check the air conditioner. He was nice. He said everything was going good. He said freon was going down a little not to worry. Then we called, same month because the air was producing water all over the furnace. Same tec, He said it was clogged with calcium. So he used a vacuum to clean it out. I felt he did not answer my question with great answers. I asked him to check if the furnace was getting wet. He said that was not what he came out to look at, and that he did not know about furnaces. He left and it was wet again. At the same time we had the air checked at our other house. Same guy came to check this air conditioner. He said it was good. But it stuck on and burned it self out. No one else touched it but this tec. The people living there did not realize what was wrong. Their electric bill was 500 $ that month. This is a one bedroom house, 600 square feet. We had to get a new air conditioner. I was not going to call this company back. What would you do?
We had to replace the furnace panel because it was wet. We did it ourselves. We now have a different company come check our air and furnace. This tec added freon, it was down because the nuts were leaking and should have been replaced sooner. the air conditioner began to leek because the freon was low.
We got more freon put in and it does not get wet anymore. This tec said it was freezing up because the freon was low. I won’t be calling Allstar again.

I had these guys come out and inspect and tune up two of my air conditioning units. Everything checked out, I was told freon and pressure levels were normal and I was given a few action items from the tech which I promptly did. The tech, Dan, was a nice enough guy.
A week after he came, our suction line was freezing and there was condensation on the line all the way to the indoor condenser. I call back and the company wanted $ 99 just to come and do a diagnostics test and «recheck» what was going on. The circumstances make it hard for me to trust this company and it doesn’t help that they are charging 3x what other places charge for a service call. They certainly did not want to win my business and I am certainly not eager to give it back to them. I will from now on refer to them as AllTalk, Zero Stars Heating and Cooling Corp.

I bought the voucher from amazon for furnace checkup, Dan came to checkup the furnace, he did very good job, explained things patiently, no sales pressure to sell something other than intended work. when I needed to replace furnace motor assembly I called them, they gave me the quote which is reasonable and comparable to others in the industry. They are very good at what they do, it is very hard to find with so many companies out there. I would recommend them without any hesitation.

These guys ran a special through Amazon Local. I bought two vouchers — one to use for the A/​C and one to use for the furnace. When he came to do the furnace he was excited because it was a newer one — he said «You’re making my job easy, this is a newer one so it shouldn’t be too much to clean up». He was right and after his inspection we gave him the voucher and he was on his way. He had previously been by for the A/​C earlier in the year and although the A/​C is older there was no issue.
This year they ran a similar offer and I bought two more vouchers. This time when he came to inspect the A/​C he mentioned freon and the cost they charge if it’s required and in my mind I thought «great, here we go. First it needs freon, then a part and might as well get a new system for thousands!» But he checked it and said it was all fine — that made me feel a lot better!
They called me when it was time to have the furnace checked about a month ago and again it was a non-​event although I asked a bit about a noise we had noticed last year towards the end of the heating season — he said it was running fine at the moment but if anything came up just give them a call.
I like that they don’t try to sell you anything you don’t need. They simply come and do the inspection and notify you of anything that may be a concern and when the A/​C wasn’t cooling the air as quickly this last time he thought it may be low on freon, but after checking it out and find it all fine he just needed the voucher from Amazon Local — no additional costs. They will charge for freon if they have to add it but I’ve been lucky so far and have not needed it.