Gembecki Mechanical Services

I am writing this review because I don’t ever want anyone going thru what my family went thru. Our AC broke on the Wednesday before Labor Day weekend. We called our home warranty company who sent Gembecki out the following day (Thursday) around noon. They said it was the compressor and that they would have to order the part. On Sunday I called our home warranty company for an update. They said they had not received any status update from Gembecki so they emailed Gembecki that same day. Monday was the holiday. On Tuesday at 11 AM I contacted our home warranty company again to see what the status was/​if the part had been ordered. THEY STILL HAD NOT HEARD ANYTHING FROM GEMBECKI. Meanwhile we have been without air conditioning for 4 days and I have a 3 month old baby boy and a 17 month old baby girl at home — does Gembecki care at all? Nope. So I call Gembecki myself to find out what was going on/​if the part had been ordered and the person I spoke to said they have to «Research what was going on» and would call me back. For me that translated to: «Well, we haven’t done anything with your case.» They dropped the ball and meanwhile we’re all suffering! So Tuesday all day I contacted both companies back and forth. At one point the home warranty company decided to call Gembecki themselves while I waited on hold. The home warranty company spoke to Gembecki and then told me that Gembecki would be calling me to schedule the repair. I immediately called Gembecki again to find out when they will be calling me to schedule the repair to make sure they don’t forget about us again because we have been suffering without AC. They told me they were looking for the part now and were calling around. Seriously? You’ve known about the compressor since THURSDAY and now on Tuesday you are «calling around to find the part»? This is completely UNACCEPTABLE. Wednesday morning I called Gembecki again to see if they have found the part and when will they be coming out because again, I have 2 babies and a wife at home without air conditioning in this Florida summer heat. I asked to speak to a supervisor. After a brief hold I am informed that the supervisor is not there yet. So I inform the person that answered the phone about the situation and the compressor. She tells me they ordered the compressor and it should be there tomorrow (Thursday) or Friday. This is the last time I ever work with Gembecki. No sense of urgency and they need someone on them all the time for them to get the job done. What if I had waited a week before calling? Then we would be starting the process after a week without AC! Terrible, terrible experience.

I do NOT recommend this company. They were assigned to us through our home warranty company. When scheduling the appointment, we asked for a courtesy call 30 minutes before the tech would be at our house, between 12 and 3. I had to call them after 3 to see where the tech was. While the tech was great, he called his office while still at my house to get the paperwork started as we needed to have our AC unit replaced. The following day I followed up Gembecki to find out why the home warranty company hadn’t received their information. I was told «the manager is out of the office and he is the one that calls the warranty company». I expressed my dislike in that only one person in the entire company was able to perform this task. They were apologetic and I was promised a call back that day. I never received a call back. 4 days later the manager is still out of the office and our claim has not been submitted. I would like for this person with all of the power to consider the fact that customer service and attention will far increase your business than holding all of the power. Not only have they lost our business and the opportunity to install an new system, I have also requested that our home warranty company drop them from their program.

I have not used this company for their services but based on the an issue that I had with one of their drivers I can not recommend using this company. I had an issue with truck #46 and contacted the company. I received a call back from their customer service manager on the same day. They asked me to send them some information which I did. A month later I have never received an email or phone call back from the company. This is poor customer service.

This company came out to fix our heater. They called before hand and sent out a gentleman that was very respectful and knew what he was doing. After he had fixed the heat he then double checked to make sure that the AC would come back on as well and sure enough it did not. He had to rewire stuff from scratch. He went out of his way to make sure that all worked before leaving here which wasn’t in the work order. Normally going through our home insurance people tend to do the minimum required. Not this company. I highly recommend them.