Mad Hatter Auto Service

No way anyone should ever take a car there or purchase one of the many POS cars on the lot. The owner is a egotistical and narcissist idiot. John Lappe (
) is the owner of this POS business and he is a complete prick. Do not do any type of business with this company. It is 100% guaranteed that they will be rude, over charge you, and leave a sour taste in your mouth over any experience with them. Save yourself the headache and stay far away from this «company.»

Called for an estimate for my car, talked to a service man to see how much it would cost for a tune up, he said he would have to see it himself, I totally understood that, but then I asked his if it was a free estimate, he was rudly and said, NO, why would it be a free estimate, insulting me.
Beware of this place.

We recently moved which means that I haven’t really had to deal with finding a new oil change mechanic up until now. Luckily (and I hope I’m not jinxing it!) nothing has gone wrong with the car up until now, so after reading the good review here, I figured I’d try Mad Hatter for my oil change.
I called on a Tuesday, and they were able to make a flexible appointment time for me for whatever worked best on Thursday. They quoted me between a half-​an-​hour and a hour to get it done, and they let me know they had a waiting room to sit in.
As the other review says, the parking lot here is a bit of a pain. The employees seem used to backing out giant SUVs and pick-​ups here and didn’t seem to have a moment of hesitation, but I was glad I had a tiny 4-​door sedan to deal with. I had room to back out, but it definitely was not one of my more favorite places to park.
I checked in for my appointment, and I told them that I’d be going next door to Brick House Yogurt to have a snack while I waited. Not only did they say that they’d probably have it done within 20 minutes, but they also gave me some coupons to save on my purchase over at Brick House. Yay! When I walked out of the building, they were already pulling in my car for the oil change.
Turns out that Brick House was closed (boo! Also, as a note, Brick House Yogurt is less than a half-​block away, so you easily can drop off your car and go get a treat while you wait), so I ended up waiting in the waiting room. The chairs are comfortable enough, and there was an educational video playing about tire alignment. It was actually really helpful as I didn’t know most of that information.
In about 30 total minutes, my car was done, and I paid. You get a 5% discount for paying with cash, so my total came out to about $ 29 for my oil change. Definitely not too bad! They were super friendly throughout the transaction, and my car was nicely parked back in the parking lot.
As a sidenote, the «oil change reminder» stickers they place in the upper-​left-​hand corner of your car windows are definitely a LOT less gaudy than most places. It’s see-​through, and it just has tiny typed-​in details that work as a reminder without being annoying. It’s half the size of the last sticker the mechanic put in, and I like it much better.
Final Thoughts: I’ll definitely be coming back. Along with being close to one of my favorite places to snack, the service was super friendly and very quick. My car is happy again, and I know where I’ll be coming back when I next need an oil change.

No hassle and no pressure here. Years ago my ex and I used this place for all our vehicle needs and were very happy. After my divorce I got a new car and was repeatedly disappointed with my dealership experiences so I decided to go back.
I got a next day appointment for an oil change. I waited while they took care of my car. The seating in the waiting area is comfy. The owner was super nice and chatted with me for awhile. It was $ 32. He talked to me about the wear and tear on my tires but absolutely no pressure to buy.
I will be back for my next oil change and when I decide to get tires.
The only negative is they have very limited parking.