CleanSmart Cleaners

I’ve been coming here for almost a year. All the clothes have been dry cleaned nicely. One time I was 7 minutes passed closing, and they still let me in to pick up my clothes. Got lucky… I had 0 clean slacks left for work.
Great service !

A dry cleaner that refuses to clean a dry clean only garment. Awesome. Very helpful. Maybe you should tell your manager to read the label on the garment before they say they can’t help.

I have been brining my dry cleaning here for years now. Great service, great prices and very reliable.

I have been taking clothes here for about a year and they are always on time and my clothing is always in great condition. The staff is always friendly and the fact their chemicals are eco-​friendly and less harsh is a huge bonus. The price is great and the quality is as good as the more expensive cleaners. Couldn’t be happier!

I have been using this cleaners for at least 4 years though I’m not sure if they have been bought out within the last year. The quality has declined significantly to the point that I left so upset today. They have ruined almost every article of clothing taken in there. Managing Partner never called me when I dropped several of the articles back off for him to view since I felt he needed to see the quality coming out of his establishment and felt since this was the second time I received this type of horrible service there was no way I could be the only one! When picking up today, I decided to inspect before leaving to see that it didn’t look like it had even been touched! There are creases in the pants that never existed as well as creases all over the seat of the butt of the pants from the way they folded them on the hanger! The shirt cuffs are completely wrinkled. So now he refuses to pay for the items ruined and refuses service to me as I am the one in the wrong?! I guess you can treat your customers however you like. Your silent partner should take more interest in his business, John! For now, I will be filing in civil court because this is just not right!

Poor customer service today. We’ve always used these guys and have generally had a good experience but not today — August 29, 2015.
Now granted we were running late and arrived at 5:02pm (they close at 5:00 on Saturdays) — and that’s not an exaggeration on the arrival time btw. One of the three women saw us pull up and start walking towards the door, she walked up to the door and turned the lock. Then all three walked behind the counter and towards the back so we could no longer see them from the glass entry door.
Since they are closed on Sundays, we won’t be picking up the dry cleaning until Monday. Now was this our fault for being late? Absolutely. Will we be going back for future services. No. I prefer to do business with companies who hire friendlier staff. I gave them two stars because we were two minutes late, otherwise I would have given them one star.

We were traveling and stopped in this area. Hubby needed a couple shirts and a pair of pants pressed and starched quickly. This location received the clothes late afternoon and had them done by noon the next day for 50 cents a piece more each, Well worth it particularly since we don’t have an ironing board. Iron or starch in our travel trailer! Way to go, Clean Smart team!

This is the last time (their third chance) that I bring my work pants here because they can’t seem to figure out that flat front pants do not get creased.
Two new pairs of flat front pants now with permanent creases. Both tagged do not crease now ruined!
Also when instructed to pants to be laundered only 3 of 6 were actually done.
Guess I’ll look for another cleaners.

I think they’re great! They have been my go-​to cleaners for years now. I don’t have high expectations for a dry cleaner — clean our clothes, don’t use starch, don’t press in stains and don’t lose anything. So far, they’ve met every expectation. But those aren’t high expectations for a dry cleaner, you say? Well, tell that to every other dry cleaner in town. They’ve failed me on at least one of those basic requirements.

I’m posting this having NOT used their services however telling you the reason I decided not to.
I went in around 11:00 AM one morning last week and was faced with a woman leaning over a counter reading a magazine. There was no smile, no hello, no greeting of any kind, just an exasperated «are you dropping that off?» as if I had just bothered her to no end. I however smiled and asked if there was any chance my garment could be done today or by morning the next day, explaining that it was a small emergency — I mostly expected it not to happen but there shouldn’t be any harm in asking right? Wrong! I was *rudely* told that I should have come in sooner if it had to be done by tomorrow morning and she proceeded to walk away from me, back to her Cosmopolitan or whatever she was reading. I left the store with no farewell or even remorse that they couldn’t help me.
So based on that experience I decided to not even bother trying again and search for a place that least has some decent customer care.

Do not, I repeat do not bring your clothes to be pressed here! You will rarely find me out of my armor but when I am I enjoy a classical style of dress. The first time I brought my pants here they re-​creased all 5 slacks leaving the original manufacturer’s crease visible. I thought to myself «okay, I’m Master Chief, I’ve had worse happen to me. I can handle this.» I decided to send the worse of them back to be redone. When I got them back the original crease was still visible.
Cortana suggested that I give CleanSmart Cleaners another chance and you know I can’t say no to her. Again, I dropped off 5 slacks and this time some came back even worse. The person who pressed the pants decided to create a another crease without pressing out the original one, leaving what looks to be railroad tracks running down the pant leg.
I will say that the employees are friendly. They always took the clothes back to be redone without issue. However, having to go back for a second time because my clothes were not pressed correctly the first time is an absolute waste of time. I’ve got aliens to destroy and worlds to save. I do not have the time to make sure my leisure clothes are pressed correctly. I want to be able to leave that to the professionals. I am taking my clothes elsewhere from now on and I suggest you do the same.
Master Chief out!

I have been a customer of CleanSmart for almost 3 years. They are conveniently located between home and work. However that is not why I’m leaving a review. I’m leaving a review because it is one of the few places that recognizes me by my car and knows my name. So every time I pull around their drive-​thru they have my clothes already pulled and greet me by name. I drop off clothes roughly every 2 – 3 weeks and it’s always done next day and I’ve never had a problem. Thank you again for being a great business! –Annie *aka* Cody F.

I decided to give them a chance even though there were some not-​so-​good reviews on here but I’m glad I did. I brought in a load of my work clothing. The young girl at the counter was really sweet. I picked everything up the following day via drive through. Again, they were courteous and even put the clothes in my car for me. When I got home, I inspected the clothing and it all was perfect!
Since, I’ve brought my clothing back two additional times and each time, the same.
They do put tiny heat stickers (you remove with heat like a hair dryer) on your clothing so they just scan it next time you come in but it’s usually on the tag which didn’t bother me at all.

You get a little more than what you pay for…
PROS:
Incredibly fast service, turn around time has been a day or less, in my experience
Low prices, hurray!
They consistently get small stains out of everyday dress pants and shirts
Convenient location
Lollipops and dog treats at the front counter
CONS:
They need a ton more practice ironing/pressing…they’ve created their own set of pleat lines side by side with existing ones on my dress pants and have pressed random lines in several pants as well.
Employees working the counter seem to tolerate customers, at best
Verdict: I’ll definitely continue taking my everyday work items to CleanSmart, but due to the not so great pressing/​ironing, I’ll gladly pay a bit more for my nicer outfits to be dry cleaned elsewhere

If only Unilocal offered half stars. This place is really 4.5 stars.
I just moved here and have an extensive (and expensive) business wardrobe. Finding a new dry cleaner when you move is always a gamble, so I started here by just giving them one dress as a test run. They passed. Having just moved from up north, I next sent them my entire winter wardrobe: dress wool overcoats, wool suits, wool and cashmere sweaters. Very pleased with their performance.
I am particularly impressed with how well they’ve handled my dresses and blouses with asymmetrical necklines, pleating, and folding. They’ve all come back looking perfect.
If you’re like me, you’ve seen the $ 2.19 in the window and thought, «Well, I’m sure that’s great for men, but how much is it for more complicated women’s items?» Here’s what I’ve paid in July 2014:
Suit jacket: $ 2.49
Suit skirt: $ 2.19
Blouse (silk and pleated): $ 2.19
Sheath dress: $ 3.99
Sweater: $ 2.29
Dress wool overcoat: $ 6.29
Knee length spring dress coat: $ 4.39
The reason they lose a half star for me is because they hang instead of fold sweaters. This seems like clothing care 101 to me, but I’ll just remember to pick up orders with sweaters in them ASAP to minimize the time they spend on a hanger. They were slightly longer than I remember them being when I received them back.
The clerks are always friendly.

I just moved into the neighborhood. They are very convenient so I thought I would give them a try. I brought in four shirts and two suits. My verdict:
convenience: excellent; value: excellent; efficiency: excellent; quality of work: excellent;
environmental awareness: excellent.
Extra points for being a small, family owned business.
I haven’t tried them for alterations, but at least on the cleaning side, they will be getting the rest of my business.

3 years ago, I submitted a negative review on this «business». After three years, I decided to give them another try. I dropped off my clothes today, and 20 minutes later received a phone call informing me that they refused to clean my clothes due to a negative Unilocal review. I had no idea that Unilocal was so powerful. Thanks, Unilocal!
OK, Cleansmart. Here’s the problem. You alleged that my original complaint contained false information regarding a green jacket that I said was dirty in the review that you didn’t clean. In the review however, I was referring to a completely different item of clothing that you DID clean and that DID in fact still smell weird. (Please see the original review for some perspective.)
In addition, the manager issued me a ten dollar credit 3 years ago to offset the shirt that they ripped. My question to him today was how am I supposed to use a credit if you are refusing to clean my clothes? (Crickets)
Your contention, Clean Smart, is that I submitted a review with incorrect information. That is not the case. Nothing I said was a matter of opinion, it was all a matter of fact. Here’s a business tip: if you don’t like a review, try reaching out to the customers instead of acting like a baby and bitching about a three year old review that was ultimately correct.
I’ve never had a personal problem with a business before because I understand the nature of business and that you can’t please everybody and it takes a special kind of screw up for me to even reach out and make any type of complaint. But this company has mishandled this situation and it is now very personal. Now let’s see how much of your business I can actually drive away. Please look for upcoming reviews on Google, Yahoo, Bing,
and anywhere else I can think of.

Whenever moving to a new city, one of my struggles is almost always finding a reliable dry cleaners. This time however, I struck dry cleaning gold. Six months after my first visit (2 times per week on average) and I still marvel at their efficiency, consistency and high level of customer service.
There are three drop off options, drive up, overnight drop off and traditional counter service. My only wish would be a second drop off bag, but if that’s neither here nor there. I’ve yet to have any complaints over cleaning quality. Everyone I’ve met here has been friendly as heck. They’ve never misquoted a pick up time either. I’ll continue to support this well run business.

I am so disappointed to have to write this review because this cleaners is so close to my house and would have been very convenient. Plus, everyone that works there is very friendly so I am in no way complaining about the service in that regards. However, the quality of dry cleaning service was so bad this last time, I am actually afraid to bring my clothes back, despite the convenience.
First, I noticed that the stickers placed on my tags (and one even on the fabric of my pants) would not come off. I pulled and pulled, but to no avail. I finally got a few of the stickers off, but the one that was placed directly on the clothing will not move. Why would they ever put adhesive directly on the fabric? So frustrating.
Second, One of my dresses was steamed to have pleats in places where pleats do not exist. This is a dry clean only, extremely structured dress, and I will now have to get the wrinkles taken out somewhere with a commercial steamer because they aren’t budging. Very inconvenient.
Finally (and this was the last straw), I found that another dress was completely let out at the hem. I have only worn this dress once, it was the first time for me to get it dry cleaned, and now I will have to take it to a tailor to get it re-​hemmed at the bottom. What is really irritating about all of this is that these are expensive pieces of clothing and all were purchased in the last six months. Because of that, I simply cannot bring myself to go back and risk any more pieces being treated with such un-​care.
I work in customer service myself and am not quick to write a negative review for a place, and yet, this is my second negative review (out of only a few reviews total) for a bad cleaners experience. Hoping to find one I can stick with soon.

This place is garbage. There’s a reason it is dirt cheap, because they don’t do anything. Took in a white dress shirt with black smudges on the sleeve. I got it back with the same smudges and some new holes to go with them; oh but it was ironed and «starched»! Yay that’s what I pay for. I pay for you to iron my clothes and not clean them. Wtf dude? Took in a white silk tie, my khakis that I spilled OJ on, and my girlfriends white pants. Got them back today and guess what? They look exactly the same except they’re pressed! What a freaking joke…
Would you like us to launder them again? Wtf is that going to do besides waste mine and your time and piss me off? We use green products… well they obviously don’t work… Can I have my money back since you did, uh, nothing… No, we will launder them again. Get the F out of here with that noise
Save yourself some time if you like your clothes to look like they’ve actually been to the cleaners and spend the extra dollars to go to a legitimate establishment. This place is a circus.