Best Buy Southglenn

I don’t live very close to this location, but I specifically chose and went to this store because they had good ratings. I needed to set up internet service and get a few required items, which seemed simple enough.
The salesmen were nice, helpful (or so I thought), and answered a ton of questions that I had. However, I realized later that they sold me cords I didn’t need, didn’t tell me about cords and connections that I did need, and somehow didn’t actually even set up my internet service.
Unbelievable, right? I spent quite a long amount of time with a sales guy, while he set the internet up. I even came home with a print out with my order number and a description of the package I ordered. But, when I go to Best Buy’s website to check on the status of my order, it doesn’t exist! I then went to the internet service provider’s website, and it doesn’t exist there either. I called Best Buy’s service hotline, and after sitting on hold forever, they also can’t find the order. WTF. How does that happen?!
So, the end result of my visit and phone call to Best Buy was a ton of wasted time and not a single product or service that I can actually use. How do companies like this stay in business?

This store is great. The helpful folk there especially Kaylor can help with anything. His exceptional service is what made me come back to that store and spend more money. Keep it up.

Came to check out a sound bar with my husband– the guy was really fantastic and gave a great «tour» of the options. Came back another day to purchase a sound bar and mounting bracket for our TV. Said bracket was too small, we’d already installed it before we found out. Repackaged, returned, purchased the right size. This box was missing critical pieces. Repackaged, exchanged. Made for good laughs from the staff seeing us so much. We returned to purchase a new washer and dryer a few days later, great experiences all around. We found some really great prices here, which kind of shocked me. Washer/​dryer install was also fantastic, but won’t review here. Other than the staff asking me every 6 steps if I was doing ok (it got old, quick), I had a really good shopping experience here.

Only giving one star because they won’t let you do zero. Worst return policy on earth. Do not buy anything unless you are positive you are keeping it. Bought a «guaranteed» to fit all Lenovo laptops charger while traveling on business. It did not fit my laptop. My first free weekend, about three weeks later I got to return it and they will only give store credit because they don’t offer returns more than 15 days past purchase. This was with a receipt, an item that didn’t even look open literally opened box, saw it wouldn’t work, closed box. I will never buy anything from this store ever again.

This is for the «Geek Squad» specifically, but went a few hours ago and had a horrible experience. The top of the screen of my iPhone 6 came loose, and having the Best Buy Protection Plan I thought I would stop in here first and see if they could screw it back on. The most jarring part of this experience is that while waiting behind a woman whose computer was having issues, the man working Geek Squad didn’t acknowledge us once. No «hello» or «I’ll be with you in a minute», nothing. And this was while standing there for about ten minutes. The woman who was having her computer worked on hinted several times that the man should give us some attention, saying «I could leave it and come back when you don’t have customers waiting», and even, while he was restarting the computer (so basically just waiting for it to reboot) «You can help them while it’s doing that». Finally, after her second hint, he took the bait and looked at me waiting for me to explain what was wrong. I kind of get it, as I looked like a sewer rat (a rarity for me, we had come straight here from a water park), but it was still some of the worst customer service I’ve received. I explained the screen issue, and he said he would take my phone to see if he could screw the screen in for me. He couldn’t. He handed it back and recommended I put in a request online through the protection plan. I responded «Wouldn’t it charge me $ 150 for a replacement phone when all I need is it screwed in?» He was like «It could». Okay, bud. That is the least helpful advice ever. I have had my screen replaced and saw the process of screwing a new one in and it took all of five minutes. I’m pretty sure having someone just screw in a fully functioning screen (phone works fine the screen is just not as tightly in as it should be, I think one screw fell out) is going to cost a lot less than $ 150, probably free if I just go to the Apple Store. I left feeling so irritated, not because he couldn’t fix it but because he didn’t even acknowledge us until prompted TWICE by another customer, and then gave some pretty bad advice. I will not be returning to a Best Buy with issues, and if I don’t switch to Apple Care will just deal with the website instead of the Geek Squad.

I have done a lot of shopping at this place over the past 5 years and I have always been satisfied. The prices tend to be pretty good and they will match an advertised price even if you show it to them on the internet. The people who work there tend to be very knowledgeable and will spend lots of time working with you on products that you are looking to purchase or just learn about. Recently, the stereo installer guy helped me out by swapping out my stereo for the store bought one for my factory one because I am selling my Mustang. He was great to work with and so is the rest of the store.

I bought a Viper Alarm with auto start from the Best Buy Southglenn Location. I spoke with Andre Brown in the Geek Squad car installation department. After getting the product and intallation price from Andre I shopped around to compare prices. I came right back to Best Buy after learning that Andre was giving me the best price. His level of know how and professionalism was superior to his competitors. My experience through the whole process from purchase to installation was nothing less then excellent. I wish I would have found this guy years ago. I would recommend for anyone to seek out Andre Brown at the Southglenn littleton Best Buy location for your car installation needs.

I know most people go to the Best Buy closest to them, but this one is superior. Even though we moved we still make the drive over to this store. The phone guy, Dan, can answer any question you have no matter how simple or complex. My whole family has gotten their cell phones here. We also bought our 2 TVs here. The first time we went shopping for our TV was the night of Black Friday (yes, we’re a**holes) and even with it being crazy busy the manager of TVs took time to explain to us the difference between 720p and 1080p and 60hz and 120hz with great detail and in a way we could understand. The customer service here is phenomenal and we’ve never had a bad experience.

We bought a mobile phone and they were great. Country grammar did us right! ;) We even ended up with a $ 100 gift card.

I came here with a friend who was looking for a sound bar for his new television. I was just browsing the store while my other friends compared brands and pricing on the new sound system. I was checking out the DVD selection when I was approached by a sales associate there when he kindly asked me if I needed help, I told him I was just checking out the workout DVDs. He struck up a conversation with me and asked me if I normally worked out at home or if I knew what kind of workout video I was looking for, I was honestly just browsing but found him to be extremely helpful and a great sales person, his name was Tom. I browsed around the store some more looking at all the fun products they have, from personal speakers, to home appliances when I was approached by 2 other sales associates there. It seems like there’s a sales associate for nearly every aisle there. Maybe it’s just me, but I don’t like being bombarded by employees when I’m at a store. During the time I was there I was approached by 4 different people and it started to annoy me. For me, this is a good store to browse but for most items you can get better deals on
. I don’t think I will shop here for anything in the future, I unfortunately don’t find everything here to be a Best Buy.

We visited this and the Park Meadows Best Buy locations, and between the two, I enjoyed going to this one soooo much more. Folks working here were really personable and knowledgeable.
I ended up buying my merchandise here… I think the sales tax is one of the lowest in Colorado, which helps a little too when you are trying to save money… especially on big purchases.
One thing most may not know is that the manager has the option to price match items online… which is *great*. But if you don’t want to deal with determining whether it is a «nice» manger or «not so nice» manager working when you go in, you may want to check out and buy the item through their
website. If you order it there and pick it up at the store, then you likely will get the lower online pricing that is already integrated on their website.
Happy shopping!

These guys have pretty good knowledge in most departments. However, it feels very transactional whenever someone came over to chat with me. I felt like they either wanted me to brush them off or hurry and buy something. If you do a little homework before hand online, you will feel more at ease with the recommendations they offer. The experience feels lax around here other than customer service where everyone is treated like a criminal and is requested to surrender their driver’s license just to make a return or exchange.
Overall, the guys in the TV, computer and video game section do a great job of explaining different aspects about their given electronics. I could only imagine how someone with no experience walking into this store would feel. This is a smaller store than most but the energy is uplifting. Glad I live fairly close to this one rather than any of the other ones I have been to in the past. Keep up the good work guys!

Andre and Joe in the car stereo installation dept. at the Southglenn Best Buy rock! They were enormously helpful in squeezing me in to get my son’s car stereo installed for his 16^th birthday — and Andre went out of his way to research the best stereo for us on the Internet and even tell me where to get it (because Best Buy didn’t sell what we wanted).
Some part got knocked loose during the installation and the blinkers stopped working. He got there about 15 minutes after Andre’s shift ended. Andre was extremely pleasant and offered to stay and fix it. It took him about an hour to find what was wrong, and he stayed and worked on it until it was fixed.
If I had a business, he is the type of employee I would want to have — and they are extremely hard to find. I hope Best Buy treats him well (and Joe too) and keeps them around!

It’s a small Best Buy which in some cases isn’t a abd thing and for this one that’s not really the issue.
I came in here looking for a converter box for my grandmother as she broke hers.
I made it all the way to the back of the store and stood in the TV area waiting for someone to help me. No one came. I ended up just looking for a few mins to find it myself. In addition I had seen a DVD player on sale and thought to pick it up too. They were out of stock of them. It did make me think to look around though. It ended up this store was out of stock of pretty much all the sale stuff aside from one or two $ 1000 tv’s.
I also noticed that in the 20 mins I had been in the store there wasn’t a single person to ask me how I was doing. I ended up be upset enough at the lack of help and selection that I just left without buying anything.
This had to be the worst customer service I had gotten at a Best Buy and truly will just tell people to go else where.

I must say this location lacks good customer service. It’s quite surprising considering they are never that busy when I go in — at least compared to the location by Park Meadows. As it is our local Best Buy we’ve been in a few times and even shipped items to the store a few others. Shipping to the store would be my recommendation as you don’t have to interact with the staff for anything more then checking out. Every time we have been in to purchase it’s usually because we have questions and it’s like pulling teeth to get them answered. We went looking for a Roku for my father but had some questions regarding the different options. We found an employee (clearly in a Best Buy shirt) so we asked her to point us in the right direction. She acted like we ruined her day but asking and as soon as she found another employee passed us off. He at least was nice and willing to answer what he could of our questions.
Recently, we purchased a digital camera that was being discontinued so was already at a great price. However, the sales associate kept telling us he could work us an even better deal. We ended up buying two (one for us and my sister bought one as well) so he gave us 10% off though one of them was the floor display so later we found giving 10% off was a normal thing to do as it’s an open box item. However, when we got home we realized there was no battery or cords in the box. We called Best Buy immediately and the girl that answered put us on hold for quite awhile then relayed that we needed to speak to the sales associate but that he was «busy with another customer and would call us back.» Over an hour later there was still no call. So we called back in and after another extended hold the same girl advised us that he had left for the day. We asked if a manager could assist us with our issue to which we received a rude OK and were again put on an extended hold and then were advised someone would call us back. After about 15 mins we got a call from someone who didn’t say their name but said they were a «manager.» They then tried to tell us we could return the camera however they did not have another one to exchange it with. We asked if we could return it to another location to which they said yes but we would not be able to keep the discount the sales associate gave us (which was literally $ 7). We thought this was bad customer service so asked to speak to someone higher up. Again they gave us attitude and said they’d call us back. During this wait we called the Park Meadows location, who was super helpful, but let us know that per Best Buy’s policy they cannot take back merchandise that was missing parts (like batteries and cords). After receiving this information we called back the SG location to try to speak to the manager again and after ANOTHER hold finally got to speak to Cindy who did introduced herself as a manager. We reexplained the situation to her as well as the rudeness from the girl who was assisting us on the phone. She sincerely apologized and said she would speak with her staff regarding store policy and would be more than helpful to issue us a store credit for the $ 7 if we returned the camera that night, which we did. Of course when we showed up Cindy was no where to be found (I think a face-​to-​face apology would have been due but I guess a manager is too busy for that these days). The next day I went to Park Meadows to buy the camera from a very courteous and friendly staff. After that fiasco I will be making my purchases at the Park Meadows location, even if it is a further distance to drive I would prefer that over bad customer service and managers who don’t seem to care.

It’s ok. I have been in better and worse.

I kind of thought the selection was kid of small with DVDs and music but I think most Best Buy’s are kind of restructuring it that way. Regardless I did find what I was looking for and the cashier was more than helpful when I asked him where the movie theater was at Southglenn. Instead of giving me vague directions he actually took me outside and showed me where it was. So in terms of service, 4 stars at least!