Mr. Furnace Heating & Cooling

This is my second time dealing with Mr. Furnace. The first time was for an new furnace and air conditioner and this time, was for a hot water heater. I called them this time, as I was so very pleased with the new furnace. Tony the owner, is known of answering his phone after hours and this was no exception. My hot water heater started leaking and I called him to inquire about a new one. He had someone to my house only hours after I called, and work done was clearly by professionals. It was not only a well done installation, but, his workers left my house looking better that when they came! They actually, cleaned-​up the mess from the old water heater that leaked all over my basement. My special thanks to the installers… Mike and Chris! Not only was this work something I would consider the best possible, but the price was the best around. I learned about dealing with Tony and Mr. Furnace… you are not buying equipment, but you are buying a name. Tony has always been there for me and I am confident he always will be there for me.

I must say that they were the ONLY company that responded to my needs in a prompt and expedient fashion, however, it must also be said that speedy service apparently has its price. My furnace went out the morning of the big 17 inch snow storm, and while I am truly grateful they were able to come out at all, they ended up charging exorbitant fees for their service. I needed a part replaced that, some time after the fact I researched to cost approx. $ 100 – 200, and just to come out they charged a sixty dollar fee. after the non-​refundable fee, they charged me $ 425 including the part. the gentleman worked on my furnace for approx. 30 minutes. do the math, they charged me at a rate of $ 400 dollars per hour, and I thought the mechanic’s $ 89 per hour was a little stiff! Needless to say, handy in a pinch, but rough on your wallet.