TLC Moving

I’m sad to be writing a negative review after TLC was recommended to me by a friend. I made my appointment to move a few weeks before our moving date and everything seemed great. The day before our move, I reached out to TLC and got no response, but I hoped everything was well.
The morning of our move arrived and I still hadn’t heard back. Our scheduled 8am start time came and passed without word from TLC. After several hours, we were forced to call another moving company and pay an inflated same day rate.
Finally, after several calls over several hours, the owner picked up my call and told me a story of being falsely arrested for a DUI warrant that wasn’t actually his. He claimed he held all the records of clients so no one could contact me and his movers didn’t know my address to come to my home for the move. His story of his arrest changed during the 20 minutes we spent on the phone and it became clear that it was a lie to some degree.
In short, TLC didn’t come to my house, cost me a lot of extra money, and caused extreme stress finding new movers, and only explained themselves to me after I called them, not the other way around.
Would not recommend to anyone.

I have gone back and fourth on this one a lot and I felt I should just put my thoughts out there. I had the opportunity to upgrade to a slightly larger apartment in my complex back in 2014. First floor to second. I am physically disabled and am not able to move a lot of large and heavy items, especially up stairs. My partner was in the process of starting a new job and all these other moving companies wanted asinine rates to move in the SAME complex. I found this company on Thumbtack who provided me a quote. I called, set up and appointment and the owner came to visit. A VERY, VERY nice man. Very kind, listened to me, took a look at what we would be moving and provided me a quote. A quote at a VERY reasonable amount. I decided to go with him and booked it. I booked him easily a month in advance.
I am very peculiar about things. I wanted the move to be as smooth as possible and easy for them as well so we could just get it done. I had so much to finish that day to begin with, I just wanted to be said and done. I had everything boxed up, everything OUT in our dining room (except for bed, dresser, those understandable items). Not one thing was left out or something extra they had to do. Just out the dining room, through the door and to the truck.
Moving day, showed up an hour late. We had either a 7 or 8am appt, I don’t remember. I waited till it was about 30 mins past the appointment and I FINALLY get a text after not answering my call and said will be there soon, another 30 minutes and still no show. Finally, an hour after appointment they showed. I was quoted and promised 3 guys, only 2 showed up. I did NOT get an apology (even though I was up at 6am to ENSURE everything was ready for them and ended up waiting). I got some sort of «well you know how it is, had a few drinks…» To me that is not a professional response. Any who, they did get right to work. They busted and got the truck loaded I believe in 90 mins or less truthfully. They moved and got it in. We made it to the new place which took all of 90 seconds to drive too and they immediately started unloading. Now, my complex has a 180 degree turn around at the landing so it does make things tricky for the bigger items. They did move up everything fast. However, one guy hurt himself on my couch DUE to being heavy and a reclining sofa (which was told during the initial quote appointment) and not having their 3^rd guy. It didn’t stop them.
This is where I got super frustrated. Now, I admit this IS MY FAULT. I SHOULD have asked in the beginning before I agreed to hire them. THEY ONLY ACCEPT CASH. I need to point that out as I did NOT have enough cash on me and was planning on paying with a credit card until my cash came in a few days later. This is NOT listed on their website and this information was not made known to me upfront. It was 2014 when we moved. A «professional» business should be able to accept cards, or at least tell the customers to keep in mind so they are prepared. I know if I ran my own business and wanted to be paid for the job, I would make important things like that known. I was able to write a check thankfully so that was not a problem, but had to move some things around pretty fast to be safe.
Overall: nothing was damaged. We had one or 2 minor scuffs on something coming UP, but my stairs with that turn at the landing is evil and I COULD NOT do it better myself if I tried. They cleaned up and all is fine. They were VERY friendly, and very fast. They did not mess around when they were here. There was NO hidden charges and what he quoted me is what he charged. Now, next time I move I will ensure I get it on a form or in writing to be safe. I learned a lot from this experience. But I did not get scammed out of any money.
To end, would I personally use them again? No. Just the being late, no apology or respect for my time even though I respected theirs, and the curve ball of ONLY accepting cash, that was enough dings for me. It really stressed me out in a time of big stress already and did not appreciate that. I only recommend that if you hire, just proceed with caution. That is all. Again, the owner is very nice. Just ensure you ask questions, get it in writing and cover your basis. I learned my lesson.

TLC Movers is awesome! They came through for us in a pinch. The moving company that we had scheduled to come out backed out on us at the last minute. It was 4 o clock in the afternoon, and we had to be out of our place by midnight, so needed someone to come out ASAP. While most movers I called were already wrapping things up for the day, these guys were willing to help, they even drove all the way up to north Phoenix/​Glendale area from Chandler. They arrived at 6pm and finished at 10, doing the majority of the work in the dark. Very friendly group of guys, hard workers, and efficient, I have no complaints at all about them. Prices are very reasonable too, we paid $ 420 for everything, which ended up being considerably cheaper than what we would have paid through the other company. Would highly recommend!

Very efficient service.2 member team moved our stuff from my apartment to house in 2 hrs. Reasonable price.

Although the owner seemed nice enough and like he knew what he was doing, the crew damaged a number of items because of carelessness.
Furniture with fragile edges (multiple pieces0 was stored on its side, cracking and chipping the edges; shelves on multiple bookshelves were not removed — they just shrink wrapped the entire bookshelves with the inside shelves in place. When we got the bookshelves out of storage, the inside shelves had fallen and were tossed all over within the shrink wrapped bookshelves. Some important family documents (family history, great great grandparents’ documents, etc.) were in boxes that were not yet closed and had no top — rather than ask about these boxes, they simply taped over the items in the box, forcing us to try to carefully remove packing tape from these documents and family pictures. We removed multiple boxes from the storage unit that had huge holes and dents in them. They clearly treated our items with little care — I understand that things can get damaged even in the best circumstances, but the damage we saw would have been easily avoided.
The owner came to our house to make things right, but this consistent of using a marker to color in the dents on the furniture.
Our estimate was for 700 — 800 (he visited the house to give us this estimate, so he knew exactly what was there). We spent the entire next day moving a TON of items on our own and then decided not to make them move any of the play equipment in the back yard (part of the original estimate). Despite our extra work, the final charge was 945.
They hint that many of their supplies are complementary, but they definitely charge for things such as shrink wrap… and mileage is not cheap. I asked about getting boxes from them and I was told they would have some in the truck («very affordable») — but when the time came, they didn’t have any boxes for last-​minute items and we had to run to Lowes for more.
Disappointing — every time I see the dents in my furniture, I get to be reminded that I paid for those dents!