Verizon

I visit this store quite frequently for my Verizon needs. The store is laid out nicely and it keeps customers busy when the store is busy and I have seen this store quite busy. Today we came in for an upgrade on my daughters phone. Sadly she wasn’t eligible but we got Patrick B as our customer service assistant while in the store. My father has Parkinson’s and a smart phone was not serving him well. Through the magic of Patrick I was able to walk out with a simple flip phone for my dad but also upgrades to mine and my daughters phone! And a tablet to boot!!! Patrick did his very best to assist us in getting the best deal for our specific situation. I couldn’t believe how great Patrick was! He consulted with his manager for special deals and helped my dad get a simple phone. He even brought out a flip phone that wasn’t on display yet! I have had horrible customer service at this store but Patrick has redeemed my faith in people helping people. Great experience! Thank you Patrick!

I will drive any distance possible to avoid this store. The customer service is terrible, which includes the managers. We’ve been in this store many times over the years and it’s always the same. The store by Chandler Mall is SO much better.

Recently visited this location for a simple phone upgrade. Let’s see, where should I start…
1. From doing my research before the in store visit, I was pretty sure which phone I wanted. After telling the representative who ‘assisted’ us what I was looking for he insisted that I buy the phone at Best Buy because they were giving away free TV’S with purchase.
I didn’t want a tv, nor was that the purpose of my visit. I needed a phone and as a consumer, I chose to give my business to YOU (Verizon) as I thought that was the obvious choice. I appreciate the heads up on the deals their competitors were offering, but please just sell me a phone…
2. The phone I wanted wasn’t available. The sales rep didn’t offer to check the availability at some of their other stores but AGAIN suggested that I go to Best Buy…
I settled for another phone which was ALSO ‘not available’ currently in house. He told me however that he could order it and it would be shipped to my house in 2 business days and that I could come back and have them set uo the new phone and switch over all my info.
3. 10 days later… my phone arrives. I head back to the store to trade in my old phone and get my new one set up. After waiting for 40 minutes for a representative to be assigned to me… the rep (at the same store) tells me that not only can she not transfer my data (which I have had done previously at this location) but that I was not an authorized user on the account (which would have been good to know when we bought the phone our first visit. The rep during this visit didn’t offer any solutions just told me she couldn’t help me an let me walk out the front door.
We call into Verizon and my husband has me added as an authorized user in just seconds. They set up my new phone over the phone and advise that all my data CAN be transferred on the cloud. They apologized for the poor service during my in store visit and referred us to the GO Wireless retailer a mile away.
The GO Wireless retailer not only switched over all my data (which somehow this Verizon store couldn’t do) but they gave me a tutorial on my new phone and helped me find some accessories to go with. They told me that even if they didn’t have the accessories in house, they work with other stores in the valley to get their customers what it is they want.
In summary:
You are a phone store… please do yourself a favor and keep retail in house. I understand I could have purchased the phone off their website, but I went to the store and waited in your lines to get the full customer experience and I can confirm that it was AWFUL. Don’t be surprised when your joke of a store closes its doors and you lose your jobs to online retailers.
And a lesson to your sales reps…
Understand your products, know AHEAD of time what kind of inventory you have in house, and if a customer comes in looking to spend money, do yourself a favor an make a sale. IT’S YOUR JOB! I appreciate the heads up about Best Buy but please just sell me a phone!
Lastly, I’m not sure if I chalk this experience up to the lack of product/​service knowledge on behalf of your employees or complete laziness but all I can say is… YOU CAN DO BETTER…

I love the customer service in this store! They treat everyone like family, take their time and go above and beyond expectations. 2 years ago I made a huge mistake and tried T-​Mobile ! 2 weeks later I was back and PATRICK helped me get phones for my daughters again because I traded their phones in to T-​Mobile. They found out I was a veteran and waived the re activation fee. Now it was time for upgrades for my twin girls! I walk in and there is PATRICK with a warm welcome. And he actually remembered me. Told me the best options for my family plan so my bill would not go up… Bottom line they treat you how they want to be treated! #verizonforlife!!! Thanks again to Patrick and the entire store!

this is the only verizon store i go to and the reason for that is alex. alex is the best. he goes out of his way to help me and make sure i get the best deal possible. i will not let anyone else help me tho i have before i found alex. everyone there has always been very helpful but alex stands out. he knows what customer service is all about.

Mike (Tall, great facial hair, glasses) is an awesome guy. Selfless, honest, knowledgeable, personable. Give this man a raise.

So incredibly unimpressed with this store! The staff were unprofessional, the manager rude and refused to honor what his staff told me. I will never be going back to this store again and am disappointed that I am now stuck with Verizon as carrier because of how poorly I was treated.

I look forward to the day when Verizon has real competition. Maybe then the staff will become courteous sales representatives rather than smug ordertakers.

Ask for Shannon Romero outstanding customer service! She went out of her way to help with all of our questions. We will be back to purchases a few watches from her within 30 days! Great hire Verizon with Shannon!

I’ve been a customer of Verizon for a very long time and every time I have issues with my phone I dread going into the store because of the rude service BUT today Alex changed my mind! His customer service was awesome, he goes above and beyond to make sure you resolve all the issues your having with your phone and then some! He was very informative and the best I have ever dealt with at any Verizon store! Thank you Alex for the amazing service!

Alex was the best sales rep I’ve ever dealt with when coming into a Verizon store. I always dread having to go into a store because they are always so busy but Alex made the experience great. He was very attentive and asked all the right questions regarding what I needed. I highly recommend asking for Alex when you visit this location, he will take care of you!

I wish I could give a rating of zero stars or negative stars. I had an amazing experience at the Verizon store near the Chandler mall but they did not have the device I needed so they sent me to this location. Unfortunately for me when I arrived Jose was waiting for me at the door. This guy is a real donkey. To say he had a personality of a cinder block would be giving him too much credit. The place was empty and we were taken back to an area to get our business done. It was obvious from the beginning that this guy was not really interested in helping us since we were not a new sale for him. Pretty much everything we did was met with contention and a request for us to go back to the previous store since they knew how to do whatever it was we were asking him to do. I have always experienced a pretty positive attitude at Verizon stores and a definite desire to assist me in anything I needed help with. In this case I felt like I was being rushed out the door and being told contradictory information than what I received from the Chandler mall location. We were so frustrated that we left immediately after I was able to obtain my phone. My girlfriend decided to get a different phone solely based on the fact that she did not want to deal with this guy anymore. do yourself a favor and drive 10 minutes down the road and get great service from the guys there. In my case Dan and Brian save the day.

I’ve been to this VZW store multiple times for different reasons — upgrades, accessories, most recently replacement of a phone that I managed to drop on its face, yey. I’ve never experienced anything but great service, never any pressure to bump my data plan (I have 1GB, and I and my kid together barely use 300MB) or buy the shiniest new toys.

The customer service at this location is inadequate. There is a blond girl at the front who was incredibly kind. The reps need some assistance in how to be kind to their customers and what customer service actually is. It’s an uncomfortable entitlement issue. If you don’t care how they treat you they will get the job done. However if you want an even somewhat pleasant experience go to a different store.

Horrible service. Did not help whatsoever in setting up my new phone. All they were interested in was selling cases and accessories.

The employees were extremely helpful at this location. I have been to a lot of different Verizon’s and I have to say this one is one of the best. I was helping my mom join the rest of the world in smart phones and Jose was very truthful and helpful in helping us find the best phone and deal. His suggestions were honest and I never felt like he was just trying to make the sale. He was also very attractive but I pretended I didn’t notice that. So overall, compared to the many other Verizon locations this one is my favorite with honest, helpful and even happy employees.

So I came in to the store to evaluate my options since my contract was up. I hate this hip Apple-​store-​rip-​off where the music is pumping and you need 3000 square feet for 15 products. You always have to wait too. Not a little, but quite a bit. so when they finally get to you, you are invested in the motion of purchasing since you have spent time here looking at 200 silicon cases for iPhones. only iPhones.
So this slick walks up in his neon sneakers, flat bill hat and think he is super fly even though he is the one working on a Saturday. He is trying to promote Verizon so hard that he is shooting off buzz words like Verizon 4G Chip set — even though I can tell he does not know what a chip set is, nor could he explain what the difference between 3G and 4G is. I know what it is, and I don’t expect that this clerk should have the technical insight to explain it, but then he probably shouldn’t use the terminology that comes from the brochure that he doesn’t understand.
As much as I hate employees that act like they are better than their customers, even though they are working in their gym clothes — I might have been able to let this slide if it wasn’t for his save of telling me I should switch plan, something I really didn’t want to do, by offering me a promotion that they don’t have anymore. This might look like a mistake, a mere oversight. but this is his whole job! Push customers to get the features that creates revenue.
No Verizon, it was certainly not a pleasure doing business with you — and I would have switched operators by now, if it wasn’t for the coverage. Since I have to put up with this crap, can we at least focus on the service then? Next time, is it too much to ask for someone that have a vague idea how a cellphone works, instead of a frat guy that moonlights as a bouncer?

As far as Verizon wireless stores go, I liked this one. wasn’t overwhelmingly busy with stupid reasons like some stores i have been too. all the staff was knowledgeable and friendly. They were able to help me discuss all my options. While Verizon as a whole has issues and policies I hate, the individual store is great. They tried to find everyway to save me any money and didn’t show me devices I clearly didn’t want, just ones I liked. Great sales staff, that is how it should be done. Not too pushy it was just right.

This place is the poster child for poor customer service. I went here to purchase an accessory for my smartphone. I was not greeted at the door by any of the eight store employees. Granted three were actually helping other customers. Two employees were adjusting phone displays which left three employees to acknowledge the existence that someone had stepped into the store. I continued back towards the accessories and proceeded to look at the accessory that I came into the store to purchase. I then waited in the hopes that someone would acknowledge me. I even made eye contact with store employees. Still nothing, I decided to exit the store with my daughter. When I was walking out I stated to the employees at the counter, «Thanks gentlemen». They then acknowledged me. That upset me more than anything. I attempted to voice my discontent when a gentlemen who looked more like a tattoo artist than a retail employee turned and just walked away. Another gentlemen, that’s a stretch, just proceeded to talk over me and stated I should have just approached him. What? You work in customer service. You need to be active. I went to the Chandler mall store and they were great. Avoid this store on 54^th as if they all have the plague.
The difference between the two stores was in the employees — Chandler Mall (professional), 54^th Street (Bouncers at a dive bar)

Their solution to any problem is to wait for a phone update or activate an old phone. They also reset my phone and I lost all my apps.