Envirosafe Termite & Pest

I originally called them because I had trouble with roaches. They came out and the tech, I cannot remember his name, was very good. He is the only reason I gave them one star, if not for him they would get zero. He treated my house and said if I see anything within a week to call back and they would retreat because I had a one month warranty. Well ten days later I called them because I was still seeing things and they scheduled me and appt for the next day. I waited and no one showed up. I called them and they said they were having vehicle problems. How ironic that someone else posted the same review. I mean how may vehicle problems can you have? And yes I had to call them because they never made an effort to call me to tell me they weren’t coming. well anyway they rescheduled yet again and once again a no show. When I called them they said they didn’t even have me down for that day but they were supposed to come the next day. By this time I was fed up and just told them to forget it I would call someone else. I hate to have to pay another company to come out but I want allow my house to be reinfested while they keep blowing me off. Beware once they get your money they are done with you

I described my house and what I needed in full detail yet when they came out they did not have the correct truck or equipment to provide service at my house. The nice gentleman said he would come back with the correct truck and ladder. He never came back and never called. I called and they couldn’t find record of my service being scheduled at first then when they found it they had no idea why he didn’t come back. After a while they found out it was cause he thought the house was too big. Which is why I described the structure and square footage upon the first phone call.
Update:I just got a message from the business owner that I should remove my review by August 1 or she’ll «play the same game» with me. I don’t know what this means but it’s kind of threatening kind of weird and definitely speaks volumes about their customer service and business ethics.

I called to get a service for ants on 6÷3÷2014.
Okay, they came to my house THE NEXT DAY which was great but I notice there were still ants in my house. They told me to wait couple of days to get rid of ants.
I’ve waited for about 2 weeks, I still saw some ants so I called for re-​service.
(it was 30 day warranty) I even told them that I have a 3-​month-​old baby.
They told me to wait 2 weeks for re-​service.
They made an appointment on July 1 at 9:30 a.m. I waited for them to come.
Nobody showed up, No phone calls what so ever.
So I called and found out there was not enough working truck.
A WHAT??? The lady was not nice and she said I have to reschedule.
I was mad because she should say SORRY first, but she didn’t.
After I told her you should say sorry first then she said sorry.
And she said even though it’s passed 30 days they won’t charge for it.
(Yeah, duh. I’ve called within 2 weeks…)
She said I have to wait until the manager comes back and she PROMISE me to call on Monday, July 7 2014. Which is TODAY.
I am so upset!
They seems professional at first because they have to get your first time treatment $ 125.
But when you call for respray they become someone else.
Please call me Pest Control people!

Edit on 10÷29÷10
After writing this review I was contacted by the lady in the office (unsure of her position). They came back out the next day, resprayed a 3^rd time, and refunded the original ammount back to my card. I certainly appreciate their effort to make things better so I am improving the review accordingly. It does upset me tho that it took writing a neg public review in order to resolve the situation and find it ironic that on the same day I left a neg review, they received 5 5-​star reviews on google. They must have been busy! /​irony
As far as the service I did receive, Buddy was who came out to spray. From our exp, he is a great employee, hard working and dedicated. Now if the communication skills of the entire team, incl the web designer to improve the accuracy of their advertised specials, future clients may not have to go thru the same exp.
10÷25÷10
I am embarassed to have to give at least one star. I don’t know where all of the good reviews came from but it seems as if they came from friends, family, or they left it themselves.
My pest problems are no better than the day before they came and treated. I called for them to come back out 2wks later. No call/​no show. After repeated calls, finally on the 3^rd wk they came back and retreated but STILL, no change. They said wait 2 more wks. So I did, I called back, left msgs, and finally a week later they called back to tell me I was out of my 30 day window! but that they would come back out anyway. TWO missed appts! NO CALL/​NO SHOW!
But what about the 90 day warranty as advertised on their website? The «promotion» that they advertise on their website is false advertising. They don’t tell you that the 90 warranty is only valid if you sign up for a quarterly maintanance. Maybe my math is off, but isn’t quarterly 90 days?! It’s not a warranty if you’re PAYING them to come back out!
I feel like I have been ripped off. Caveat emptor! If they don’t resolve your issues or meet your expectations the 1^st time they come to your house don’t expect to be able to get anyone on the phone and don’t expect them to call you back unless you are a new customer putting more $ in their pocket.