Total Wine & More

I come here quite often and the staff is absolutely amazing. They always have what I am looking for and if I do not know what I want, I generally find it by the time I walk out because the staff is there to help you what you are looking for. I recently signed up for their newsletter/​membership and I get coupons via email now that entail discount coupons.
This location also hosts events that one can attend. And besides wine they also have a giant beer collection, local wines and a cigar walk-​in place (do not know what it is called). The prices are actually really good. Even though I know that I probably have to pay one or two bucks more than elsewhere, but it beats Harris Teether prices by far, PLUS look for the weekly deals they are offering in store. Those beat the prices ANYWHERE, especially if you know your prices.

Just a normal location, friendly service.

I love their selection and when it comes to any wine ending in 7 you know you are getting the best deal around. Menage a Trois or Apothic Red are both like $ 7.97 a bottle which is at least $ 2 cheaper than you can find it anywhere even on sale. They also have an amazing beer section including by the bottle as well as kegs. They have beer and wine from around the world. They also have great geer for drinking that make great gifts.

If I could rate the customer service in the store lower than 1 star, I would.
Since moving to Charlotte in 2012, I have tried my best to support this location. Time and again, I have been met with surly clerks, managers who do not care about the treatment that we get at the point of sale, and floor clerks who always have a «bigger name on the other line» with their earpiece.
I may be in the minority, but I prefer to spend money on my hobby at locations who actually appreciate my business.
Total Wine, it won’t matter to you that I’m gone since it didn’t matter to you that I was there. In any event, your location is off-​limits for my family.

Love this store.
Everyone that I’ve met in this store has been super friendly and helpful. But not helpful in that pushy, stalker-​esque way. They’re attentive and knowledgeable, and patient when I’m being fickle. The store is clean and well organized. They usually have a tasting going on for beer or wine.
The parking lot can get a little hairy, but it’s not the worst. I always go out the exit behind Total Wine, there’s a light there. Drive cautiously in this parking lot, don’t get too excited about bringing home your well priced wine and beer. They have a make your own six pack aisle, but most of the beers you could just buy one of if you like.
Along with the helpful staff, they also have carts and baskets to help you carry everything — but I’m with John H — I’m usually struggling to get my armload to the register. Challenge accepted.
ps. one of the «survey questions» at the end of this page is asking me if they deliver… what a tease!

Best beer place I have EVER been to. The selection is INSANE! The staff was also very knowledgeable. Wish I lived in Charlotte so i could blow my paycheck there all the time

Shopping for booze for the holidays, there’s really no reason not to make Total Wine a key stop in your preparations. They have everything you could possibly need for wine and beer.
Neatly organized by region and by country of origin, there isn’t a wine-​producing spot on the map that isn’t represented here at Total Wine. Admittedly, some are better represented than others but where else will you be able to easily choose Alsace and Argentina and Venezuela and Vietnam? They make wine in Canada and South Africa and the UK. Heck, the only continent without wine is Antarctica.
As for the beer selection. I thought that it wasn’t quite as well organized but there was absolutely as much variety on offer here.
Seriously. Stop at Total Wine. As I said in my initial review, it comprises or constitutes a whole. There’s no need to go elsewhere.

Solid 4 stars for Total Wine & More. Basically all their merchandise fits into to my «favorite things» category… I’m always sad when I realize I cannot solely shop here. Well — I can, but it would be super ugly to function during the week.
Navigate through the parking lot, not my favorite, but once you get in, you are safe and can browse through wine/​beer options all day. I have yet to use a shopping cart here (probably for the best), but they have them up front with baskets.
My usual «go-​to» is hitting up the «make your own six-​pack» aisle, but I like getting gifts for friends if I’m coming over for dinner or whatnot. There are plenty of folks to help you out as far as trying to make selections and most of the staff is very helpful in their knowledge base. Everyone is friendly and you can get in and out fairly quickly — unless you get stuck behind me in line where I am carrying my «armload» of beverages in my refusal to get a cart ;)

It took me a long, long time to finally check out Total Wine, and I’m glad I did. I was searching for some particular brews, so I bypassed the wine entirely. There seemed to be a lot of that, but I ignored it. There is also a lot of beer, and they have everything from individual cans and bottles to bombers and growlers.
The organization makes it fairly easy to find what you’re looking for. Individual cans, bottles, and bombers are organized by type, and packs and cases are organized by brewery. There’s a separate cooler area with cold selections and some pre-​filled growlers from Birdsong and other NC breweries. I had a hankering for some beers from Fullsteam, and I found everything I was looking for.
There’s a growler filling station in the store, and there are around six beers available for growler fills. It’s a nice feature, but nobody can compete with The Beer Growler, methinks.
Overall, I felt kind of bad about not going to a locally-​owned bottle shop, but I found what I wanted and found it at a good price. I’ll be back when I have another massive beer shopping list.

They had a good selection of local beer and wine here. My husband and I went here only to find mead, which they did have, but only a few different types. That wasn’t a problem though, mostly because not many people buy it and few make it. I grabbed two bottles of wine that was on their hot summer wine list, and they were both pretty good. Staff was friendly, no major complaints. I can’t comment on the prices here compared to other retailers because I honestly don’t keep an eye on those things.

Unfortunately, the NC locations do not sell spirits like the SC locations do. However, what we have found at every Total Wine location we have visited is a very courteous and knowledgeable staff, a huge selection, and fair prices. The wine selection is organized by red and white, and then by geographic area and grape. The beer is sorted by type as well. We love the build your own six pack, while more expensive than buying a six pack, we get to try lots of different types and learn what we like and not like. Even so, it’s still cheaper than buying a beer at a bar!

These guys make car dealers look like saints when it comes to bait and switch. The coupons are a joke and they go out of their way to make sure they are useless. The supposed discounts never work out except for their private label swill.
The only thing more annoying is the staff that constantly attempts to switch from the wine you want to inferior, but higher margin wines.
I hate the place!

I had to immediately place this review as I love Total Wine. My mother called me and asked me where to find some great local beer, can friendly, and I immediately said Total Wine. She then asked if I could help and I told her to ask a store representative to help and that I was positive she would leave there feeling prepared for an «engagement party» she was planning and that she had «cool beer.»
Little to my surprise she contacted me back, extremely disappointed. The manager, on ⁵⁄₂₁ at 10:15a was extremely unfriendly with her. When asked if he had a couple of minutes to help, he literally looked down at his watch, huffed, and then said, «what can I help you with quickly?» I do not think anyone should ever be treated like this.
Not only was he rude, her literally only gave her two minutes of his time. She was asking which were good craft beers to be able to take to a pool and he started naming only bottle beers. I think that this manager needs to be spoken to about how someone coming in and buying 70 craft beers should be a little more thankful and provide quality client service. She was extremely offended and taken aback. I wish i was there, because I would have spoken my mind and treated this «manger» which the abruptness attitude that he provided my mother. She did the picking all by herself, needless to say, as he has «no time».

Very good section of regionally and local beers like Noda and Starhill which I adore. It’s also great that you can split items up but I’m sure that pisses the people who stock the shelves.

This place artfully combines my love of wine with my appreciation for efficient categorization. The prices for their wine are even lower than Walmart (and for those who have AMX cards that give a higher percentage back for «groceries» the wise people at AMX have deemed this a grocery store!).
Unless you are truly confident that you will only be buying one bottle of wine I would highly recommend grabbing a cart at the entrance. I know I have to walk through several tempting displays to get to the pinot noir section and when I see a bottle I like at a price lower than I have seen it anywhere else (except maybe Costco, but Costco wine inventory can disappear but Total Wine doesn’t tease you like that) I figure I might as well buy it while I am there than pay more for it at another location. I have only been at the store during one wine tasting session and the lady was knowledgeable and personable enough to sell me a bottle of the wine I sampled.
This is also a great place to find that difficult to beer or cider. I love Red Oak, but it can be hard to find on tap and only select stores carry it. Total wine has always had it in stock and now they carry the lighter Hummin’ Bird as well.
I have never had to wait long in line, though the cashiers will always card you. Twice they have apologetically said they have to card everyone because they are on camera. When you look up you definitely see the devices of Big Brother fixed pointedly on each register.
The establishment is clean, efficient and has great prices. This is definitely the best option I have found in Charlotte for liquor needs.

I purchase most of my wine from TW&M and usually find exactly what I’m looking for. I like that they promote local wineries and are always looking for ways to improve the reputations for local establishments. However, the last wine tasting I went to was underwhelming at best. The employee was nice enough, but at least have it in one of your rooms where you can pair the wine with cheese, fruit… something. I still bought a couple bottles (lol) but they could have made the experience a little more worthwhile.

Total Wine and More is like a big grocery store for wine and beer. They have a great variety of wine and also craft beer. You can find almost anything in here. If you’re a beer snob, check inside the beer fridge for beer from local breweries that bottle and can their beer. You can also get kegs of local beer or mass produced cheap beer. They also fill growlers for reasonable prices. They even have some food offerings, including Boar’s Head cheeses (would like to see more cheese to go with the wines). The staff is very knowledgeable.

They have everything you could imagine from hard pear and apple ciders to the basic Chardonnay and your sparkling Veuve. Service is friendly and knowledgable. They give great recs if you are interested in trying something new. Wine tastings are held on Saturdays. They can also host your event!
Definitely worth a visit for all your alcoholic needs.

Wine? Wine Tasting? More Wine?
Yes, please. I’m a fan of this store! They offer a great variety of wines here with super knowledgeable staff. So I went in this past Saturday for some wine since I’m hosting the holidays at my house, and I know what I like but wanted to spice things up and get a good variety for everyone. I explained my situation and the staff was more than happy to point me in the direction of some very good choices. Four bottles later, and I’m already looking forward to my next visit.
And did I mention the wine tastings? When I walked in on Saturday there were three of them! Yep, three! Seriously, I don’t know how you could walk out unhappy!
If you love wine, this is definitely the place for you!

This may be one of my favorite places ever… The inventory alone makes it worth the drive…
The staff really knows their stuff… Give them a price point, a type of beverage and you’re off to the races… lol I really enjoy the free tastings and they give coupons for the wines on the tasting bar… Sometimes there are bonus wines or a beer to try… Other times, there are little treats like a chocolate or canapes… Crackers are usually a given to cleanse your palate… I can only think of one time there haven’t been any…
Every few weeks, they have a huge free tasting called an Extravaganza… Around 25 to 30 wines and a few beers… They bring out the real snacks for those… :)
In the summer, there are a lot of breweries (local and national) that come by to let folks sample their wares…
This store does not have liquor, but I have still never left unsatisfied…