Able Moving Inc.

This review is from a long time ago, and I can only hope they are out of business, because they sure do suck. They refused to work in the rain and still wanted pay for doing no work and sitting on the truck for two hours. Then it because of that, the move continued to 5pm at which time they say they don’t work any more and were going to leave with my stuff still on the truck and bring it back another day… EXCUSE ME??? So then they made me pay them «overtime» to finish the job and only accepted cash.

STAY AWAY from this moving company!!!
I will abolutely NEVER EVER use this company again and will tell everyone NOT to use it. It was the most horrible move experience of my life!!!
Tracie, the «customer service/​dispatch/​secretary» is the absolute worst liar.
Not only did the movers not show up the day they were going to, they were over an hour late.

I’m disappointed I have to give this company a star, because even one is one too many. I moved from Sheboygan, WI to Houston, TX in May of 2010 & Able was contracted to handle the move. It was downhill from there. Not only did they lose dozens of items, a good number that they did deliver were broken or damaged beyond repair. The company arrived on Memorial Day night & demanded CASH for their services, despite all financial institutions being closed for the holiday. After I filed a claim for my damaged or lost items, the last correspondence I heard from the company was June 16, 2010. Since then, no calls or emails have been returned and no check has been in the mail. I have filed a complaint with the Better Business Bureau & I would encourage anyone who is considering this company to run away from them as fast as you can. You’d be better off hiring day laborers to move your items then this terrible company with horrific customer service. How they are in business still baffles me.

Why isn’t there a zero star option?
I organized my move from Chicago to DC through United States Van Lines (
), which contracted to Able Moving. My move was quoted around $ 1300 and I put a deposit down for half.
They just called to confirm the balance that needs to be paid upon delivery (which can only be paid by cashiers check or cash), and it’s DOUBLE my original quote. My balance should only be around $ 650, but apparently I owe them $ 1100, bringing the total cost of my move to nearly $ 1800! $ 500 MORE THAN WAS ORIGINALLY QUOTED!
My stuff hasn’t arrived yet (it will get here tomorrow or Sunday), so hopefully it’s in once piece. When they give me a breakdown of the costs, I’m sure it’s going to be hundreds of dollars for «extra boxes» and «labor.»
DO NOT go with one of those big moving companies that contract out. Rent yourself a U-​Haul or just find a local company yourself.
UPDATE: These arse-​holes «lost» a number of my belongings, including a large 5×5 bookcase (how you lose a giant bookcase, I have no idea). Phone calls to Able Moving inquiring about my stolen items have gone unanswered.

I’m just going to second the other 1 star reviews here instead of telling you MY Able Moving story.
They WILL steal your deposit, they WILL steal your things and they will NEVER answer your calls.
Please don’t do business with this company UNDER ANY CIRCUMSTANCES. They are contracted through WORLD WIDE VANS, the shell company that will contract Able to move your things and then triple the price. If you’re short on cash (like we were) trust me, you will spend 200% more with this scam company. PM me if you need full details.
We ignored the warnings, partially because some non-​yelp reviews we saw were almost illiterate so we didn’t believe it. BELIEVE THIS. Worst experience of our lives.
Feel free to call TRACIE TERMAN at Able moving 773−290−6922. If Able is not answering, try that number. Worst human being on the planet.
You can also file a complaint with Move Rescue,
TO FILE A COMPLAINT WITH THE FEDERAL MOTOR CARRIER ASSOCIATION:
Please file, this is the only way to really bring them down.

My journey with Able moving began with a scam brokering company called World Wide Vane Lines, and continued on with the terrible crew over at Able.
I needed to move from Chicago to Brooklyn, so I called many moving companies, and ended up with Darryl Lawson at World Wide Van Lines (WWVL) because they offered me the best price. The quote was for $ 898.00. In retrospect, this price was obviously too good to be true, but having never moved across country, I had no point of reference.
I signed a contract with WWVL guaranteeing me the quoted price (in fact, in bold letters scrolled across the top, it read, «COST SHALL NOT EXCEED QUOTE!»).
Two days before my move date, I get a call from, «dispatch» at Able Moving, saying that my pick up window would be between 10am-​1pm on a Sat. I packed everything myself, because I couldn’t afford their materials. I even wrapped and packed my furniture even though my contract with WWVL said that all of that would be included.
They arrived at my apartment 5 hours late. The movers were nice enough they loaded my things, seeming to take care with the boxes labeled delicate, and finished in about 4 hours.
They asked me to sign an inventory sheet, and a form stating weight overage cost if the weight was above the allotted 4,000 pounds.
They then left with everything I owned, and told me I would get a call on Sunday with my drop of date. They also said that my Guaranteed date of delivery was Wednesday.
Well, Monday, Tuesday, Wednesday came and went, and several phone calls and messages to both companies were ignored. Finally on Thursday, I received a phone call from Tracy at Able moving telling me that my drop off date would be Sat (4 days late) and that my new bill would be $ 1,900.00.
I called Darryl to inquire why my bill would be more than double my original estimate, and he stated the following.
1. My goods were 400 pounds over weight — They were charging me .50cents a pound even though my contract stated .36cents.
2. They were required to use a shuttle (smaller truck to pick up and drop off and a semi to cross country) — My contract said all moving lifting and loading was included in the cost, and had no clause or notification of any such cost anywhere on it.
3. The movers used materials to pack my apartment — The movers used my materials (shrink wrap, Boxes, Furniture pads, Tape) and I packed everything before hand. The only thing that they did was re wrap my bed, which again was included in my contract.
4. Once Able moving enters my home and loads my goods into their truck, my contract with WWVL is null and void. — WTF! Also, nowhere on this contract that I signed and paid a down payment on, does it say anything that I might as well wipe my ass with it, because it is worth nothing.
So, I called Tracy back at Able moving, and she proceeded to laugh at me and tell me that if I didn’t have the 1,900.00 to pay them, they would take my things, put them in storage and I would be graced with the honor of paying for said storage per day until I paid them, or they auctioned off my things.
So, in summary. Neither company is interested in upholding contracts, neither company is running any sort of legitimate business aside from a scam. And neither company should have any more business brought to them ever again.
If anyone out there can learn anything from my obvious stupidity, it should be never trust a broker, even if they are, «certified» by the FMCSA. Never trust Tracy, Jeremy or anybody else at Able Moving, Inc. And if you are able bodied and have friends, for god sakes, move yourself.
****UPDATE*****
Still no resolution, 4 months later. There was close to $ 10,000 worth of damaged and/​or stolen goods.

By far, this is the worst moving company I’ve ever had. I don’t know how to fully express how terrible this moving company is.
Let me put it this way: I joined Unilocal so that I could write this review.
My experience with Able began May 29^th, when they arrived at my apartment for my move five hours late. Originally, my mover said he might have to add some boxes to my estimate, which would be an additional few hundred dollars, but no more than that. His name was Eric Terman. He’s about 300 pounds. (I know this because when estimating what 3000 pounds was, he told me it was ten of him. It wasn’t very helpful.)
Anyway, after he told me the approximate extra cost (the original estimate was for $ 1550 from Chicago to New York), he went downstairs for a cigarette. When he came back up, he told me he needed me to sign a bunch of new forms. The new forms had upped the estimate from $ 1550 to $ 3950. No joke. I told him there was no way I was signing anything that had an estimate that high. I asked to speak to his boss, at which point he told me I was not allowed to have his direct line, but that he could call him for me on his phone. After two hours on the phone with his boss (Jeremy) and the broker (Nationwide Relocation Services – another terrible company – Joshua Wiley was our agent), I finally got them to say that I would only be charged per box (this did not turn out well either as I will explain below).
The two guys then took four hours to move all of my stuff out of my apartment, half packed all my boxes, and ended up damaging a lot of my stuff. They also were so late that I lost $ 200 on my elevator. They didn’t start using it until 15 minutes before my time was up, but I still lost the $ 200. They also decided to charge me for a walking fee ($ 75) and a parking ticket ($ 150), which they incurred after I told them to move the truck.
Then we went to my other friend’s building where she lost her entire deposit for the elevators because they came outside the window for her elevator after being late to mine. After secretly moving her boxes out of her apartment, they were finally on their way.
Different men arrived in New York a few days later with a new charge of $ 2600. My roommate and I disputed the charge and wanted to pay the contracted price or 110% of the estimate, which is what the contract said we would have to pay in the event of a dispute. We spoke to the manager of the company who told us we had to pay in full and dispute the charge later. We finally acquiesced after 4 hours of arguing with Tracie Terman (Eric’s sister is my guess, and possibly the worst person to have as a customer service agent) and stated we would pay with a credit card as promised by our broker.
When we tried to pay with a credit card (after 6pm), we were told we could not and had to pay cash or through a wire. As it was impossible for us to pay them $ 2600 in cash after 6pm because no banks were open, they drove away with all our stuff.
Instead of storing it in a facility in new york, these movers took our stuff to New Jersey and refused to give us any information about the storage place (they said on the phone that they had moved it to a storage place nearby) until we paid in full. Forced into it, we paid the fee, in addition to a $ 250 storage fee, and waited a full two weeks before they sent the key to us to get our stuff. When we finally got the key, we had to rent a car, and pay for new movers to get our stuff from New Jersey and bring it back to New York.
These people overcharged us for things already in the estimate, charged us for things like a storage facility, parking ticket, and walking fees, and still haven’t sent us a receipt. They are the WORST moving company that exists, and I would like to put them out of business. If you ever hear of someone wanting to use Able Moving, tell them not to. This is a terrible company, with terrible customer service. They will break your stuff, and charge you extra for it.
I’m planning on bringing a lawsuit. If anyone else has had a similar experience, email me and we can all bring it together.

Well, judging by the other reviews, it looks like I got the «good crew» when I called Able to move a bunch of my stuff from my old apartment into storage.
They came on short notice, were super fast and efficient, were totally friendly, the quote was low, none of my stuff got damaged at all, AND one of the guys proved to be a master at Box Tetris, cramming my stuff into the storage space in the most efficient way imaginable.

ABSOLUTELY HORRENDOUS. If I could, I wouldn’t give them any stars.
We confirmed the day before our Saturday move with Tracie, the salesperson. However, the movers showed up FIVE AND A HALF hours late. They were supposed to meet me at my storage container and then move more furniture from my apartment all over to my new place (three blocks in between apartments). They did not communicate with their bosses or the dispatch so that another crew could be sent to move me instead. Since they arrived at 7:30pm on Saturday, we did not have them go to my storage container and only had them move the furniture in between apartments. When they finished THREE hours later (they were moving the equivalent of one room), they promised us they would meet us at the storage container the next morning, Sunday, to finish. My parents drove all the way out to Cicero on Sunday, where the storage company is located, and the movers NEVER SHOWED UP, did not answer the numerous phone calls to their cell phone and never relayed the information to their boss about being there that morning. On top of which we had paid them ahead of time for the next day.
I spoke with Tracie later that morning (who was rather unsympathetic) who said the best she could do was send another crew out later that evening to meet me at the storage container. She never called me again.
My mother tried to reach the manager multiple times to get our money back and discuss the situation, but the dispatcher would not put her through, making multiple excuses about the manager’s whereabouts and company policy against speaking with a manager. After reading the rest of these reviews, I have doubts that they’ll ever refund us.
I can’t believe people run a business this way. It’s absolutely ridiculous. Hire at your own risk, but my suggestion is to NEVER, NEVER use this company.

DO NOT MOVE WITH THESE GUYS! I am sorry, but they moved a family friend, and it was miserable. They were 4 Flipping hours late, and yelled at me when I finally called. The dispatcher was rude and made my girl cry. The moving guys were slow, and they broke a few things. Companies like this should not be in business. As a small business owner myself, I was appalled by their customer service and demeanor. Save time and money, and do it yourself!

Friendly movers and didn’t damage anything, except they were a little on the slow side. I moved from an extremely small 1-​bdr to a studio, and it took them 2.5 hours at $ 75/​hr for 2 men. They also arrived 30 mins late.

AWFUL AWFUL AWFUL!
I have moved every year (national and local) for the past 3 years and have never had a move as bad as this — especially for a local move! First, they were late. They called me for directions when they were supposed to arrive at my place… then, they left the dollies in my old garage and we had to turn back, which took about 30 minutes, and they still charged me for that time because they thought they hauled ass and did a good job… granted one of the two was slightly faster than the other and a bit more efficient… but both were amateurs and pretty lazy if you ask me. The lazier one of the two was trying to have a conversation with my mom and showing pictures of his kids when he was supposed to be moving my stuff! He was more interested in socializing than getting the job done. Not only did it take them long to load and unload a studio sized apartment, with every single thing packed and taped up… but they took forever driving to the new location and arrived much later than I got there (and I was stuck behind them in traffic). I don’t know if they stopped somewhere or not, but I do have to say one of them smelled like alcohol after they arrived. I didn’t notice it until we got to the new apt.
I do also agree that the 5 star rating is very misleading and probably from an Able moving Employee.
Very unprofessional, Tried to scam me with pricing when they arrived, but luckily I had printed out my quote… Many times they were close to dropping things also. They did not confirm the reservation, I HAD to follow-​up with them. I am also waiting to hear back from them on getting the time they added to my charge reimbursed since it was their mistake for leaving the dolly, not mine. No word yet.
DO NOT USE THEM!!!

These guys were the best. Their quote was lower than just about anyone else we talked to, and they were fast and SUPER professional… even when I went to get them some coffee, they never stopped working, but took sips in between boxes.
I have recommended them to three other friends, all of whom had rave reviews about these folks. Give ‘em a try.