AT&T

Either they have a lack of product knowledge or they ask inappropriate questions while they take forever to service you. Not all stores are this way but the Southgate store on Canal could use proper professional development. If a customer is silent when asked a question is asked, leave them alone. Its unprofessional to ask them if they are «confused» and other condescending questions because you (Alejandrina or Ale) have a personal issue. If a customer chooses not to reveal PERSONAL information that is our prerogative and no customer should be chastised while they came to receive service. This is the second this has been committed in this particular store. I will also be filing a complaint with corporate because my receipt was flung at me with an angry face. She (Ale) says nothing, I asked was that all, she sighs loudly and nastily adds… do you need anything else. And she wondered why I wanted to go to prepay… Because Ale, your store hasn’t established personal demeanor from professional. Why would any hard working person want to hand over their money to be mistreated. I’m not your friend, I am a paying customer.

After waiting over an hour to get served, the employees were not helpful whatsoever. It’s almost as if they’re purposely trying to get you to the Verizon store across the street.

This store has indifferent service and little to no desire to please a customer. I stopped by in mid-​December to upgrade my iPhone 5 to an iPhone 6 Plus, and was told I had to wait a month to save $ 200, so the customer service rep advised me to wait until mid-​January. At the time there was a promotion to include a free iPad Mini with a new upgrade to a 24 month payment plan.
Today I returned there, and while I could now save the $ 200, the iPad Mini promotion was gone, and if I wanted to give my 2 year old son his Chanukah present, I’d now have to pay $ 300 for the iPad Mini. When I protested, I was told that they can’t predict promotions, when I was told at the 600 N. Michigan store in another case that promotions had a known time period, and it was my responsibility for relying on their rep instead of my own judgment. This store gives AT&T a bad name, and it’s a disservice compared to the excellent flagship store at 600 N. Michigan to associate such horrible customer service with the same brand. By being callous to earn a commission on another $ 100, they’ve lost me as a customer.
Thanks for nothing, and ruining my son’s day.

Beware and choose another store for purchases. This store will rip you off. I bought an iPhone 6 and an iPad mini tried to return them unopened the very next day and an employee told me to come back the next day because they were closing but I was already in the store. The employee first asked «how can I help u»? When I replied I’m returning items I bought yesterday, he immediately said «oh you have to come back tomorrow for that we’re closing? I asked if I would be charged fees for waiting another day to return the items. He said yes!» With a smile then asked me to leave. I asked for AT&T corporate number or his managers number and he gave me customer services number– customer service said they could not help I need to speak the his manager. I will return the items ask another store for the appropriate number to report the employee for his laziness and refusal to return my items. Who needs extra fees. Clearly he just didn’t want to take the return but if I had said I wanted to purchase something, he was willing to do that transaction. Unprofessional rip offs!

I wish I could give a negative star. The experience I had here ruined my entire week. My phone broke and had to buy a new one. They claimed they were unable to use my AT&T gift card I received from selling them my old phone months before for no reason. No one apologized or cared. When Lacy, an employee, heard me expressing my frustration to my boyfriend, she started a fight with me screaming that they were doing everything they could and was relentless. She would not stop. We asked for the manager multiple times and were told for hours he was «on his way.» When he came out, he could not care less about us. I have never dealt with worse customer service in my life. We will never return to this store and are looking into finding another provider.

I had a wonderful experience at this location today. Lacy was very sweet and had genuine willingness to help. Very friendly, helpful, kind and knowledgable. Thank you for your help Lacy.

Chris really shined a light on my day. Treated me like a friend instead of a customer, I can’t remember the last time that happened during a «business transaction» in Chicago. Thanks Chris, my soul felt better going out than it did coming into AT&T. Go figure.

I came in today to upgrade 3 phones. I was checked in promptly and then ignored for 20 minutes. With 7 employees in the store, I watched 2 handle an irate woman. 3 people helping customers at tables (presumably similar to me), then one tag out to be replaced by 7^th person. While 4 employees were standing doing nothing at the counter, I walked over. The woman who checked me in did not recognize me as someone who had been waiting. I said I had just a few minutes more of patience before I’d have to find another location. I was told that I had to wait for an open sales rep. The store is probably 1000 sq ft. There are 7 employees and they aren’t all cross trained. No wonder my bill is so high. T-​Mobile or verizon, here I come. I have been with AT&T since 1999, I guess that’s long enough.

Unfortunately, I accidentally threw my cell phone in the wash yesterday and didn’t have time to see if rice would do the trick. I went to this location to get a new phone and the process was easy. Nick B. assisted me and walked me through my options. He was professional and explained everything to me. Very happy with my experience.

AT&T and I have been «associates» since the late 90’s well… after they took over Cingular. Or however that went down. I stopped in today as my olé iPhone 4S is finally dying. Chris was the dude who greeted me (and the bf) and immediately took us to a table when I announced I was ready to upgrade. I was in and out in just under 30 minutes and left with my shiny new 5s. Chris was friendly and didn’t try to sway my mind towards any other phone or product, which I appreciate. I did ask about the Galaxy Note 3 and he happily pulled his out of his pocket and shared some info about it. I was toying with the idea of making the leap to Droid but wasn’t committed to dropping an extra $ 100 for the phone. Thanks for being great, Chris! He did give me someone else’s receipt and though I went back 30 minutes later to find it, they couldn’t find it. No biggie though. They process a lot of payments and the receipts appear to print all in one place. I was assured it was «saved to my account» so if I need it told I’m «good».

Although AT&T is one of the worse providers I have interacted with over many attempts… the customer service at this location has come to consistently thorough and persistent resolution.

My boyfriend & I had a very pleasant experience here thanks to Richard, the associate that helped us. My iphone was stolen and he was extremely knowledgeable and accommodating! The store was not overly crowded and we were helped right away. The parking was also very easy (and free)! We will definitely be back!

This is my go-​to place when either the husband or I is presented with a cell phone issue that we can’t figure out, even when we ask the daughters to help.
Everyone here is helpful!
I highly recommend this place and in particular I want to mention the great service I’ve received from Todd!

Okay so I finally have DSL it only took at&t a 6 weeks. Well at&t I am open to new friends however you are not my friend and your service sucks. Not to mention I am pretty sure you employee every retired used car salesman out there! Booo!