Chicago Ave. Discount Service Center

Very service oriented. Carlos is great. Provides detailed explanations, helpful recommendations. They are prompt on repair work; keep you informed as to progress and what is found when doing diagnostics.

I work very close to here and have dropped my car off twice for an oil change. Not only is it reasonable, but they wash your car inside and out. Carlos was exceptionally nice, and I will continue to bring my car here for regular maintenance. Because I work close, I have the luxury to of dropping it off before work and not being concerned w/​time… so I can’t comment how long the wait would be if you wanted to stay until it was done. I’m a big fan!

Good guys, Stuck to the quote and were competitive. Didn’t lie about a thing. I respect that.

Great guys to deal with! Especially Dan Kern and Nick Westalski. I purchased a factory buy back BMW which was completely disclosed before purchase. 6 months later my needs changed and they made a reasonable offer to take the BMW back and we made a deal on a Lexus that we couldn’t be happier with. I will be back to see these guys again soon.

We just leased our 4^th BMW, a gorgeous fully loaded X3 from Perillo and the great team there.
We will continue being loyal Perillo customers and BMW fans because:
1. Perillo has an amazing customer loyalty program
2. BMW rocks
3. Perillo service is perfect
4. Customer service and attention to detail is top of the line.
Joe Perillo, get my M3 ready. I’m coming soon…

ABSOLUTELY AMAZING! My purchase experience was probably one of the best and this will be my 3^rd Saab purchase in my 15 years of buying vehicles… first of course from Perillo.
Their website is very easy to use; ‘no frills pricing’. no hidden games, disclosures or circus peanuts, just honest deals! My salesman Sebastian was awesome. We started our communication on email on a Saturday, hammered out my trade information (obviously an estimate. they needed to see the trade in person but gave an estimate to start the ball rolling) and by mid-​day on Saturday, we had the numbers crunched… walked in on Monday to them cleaning my brand new Saab and they even worked harder to get my deal!
Thank you again to Sebastian, Nick and Roy — you guys are professionals and were a pleasure to work with and you went above and beyond! These guys are truly the good guys that give car dealers a good name. No slime, no «what can I do to get you in this car», «if the numbers work out, will ya drive today», «let me talk to my business manager» bullcrap games! They got down to business, met my terms and made it all happen!
Oh, and their prices WHOOPED all the other Saab dealers in the greater Chicago-​land area! See Sebastian and Nick today for a good honest deal.

I made an appointment for an oil change. I showed up on time, and then had to wait 3.5 hours for my car to be ready. It was pretty expensive, and the «car wash» left my car wet and still dirty. I came here for the convenience of the location, but I won’t be back.

Bought a used car from them. I needed something that rode smoother (due to my back) and I took a risk on what I have heard and read is a high maintenance vehicle.
They said they did a full inspection, yet when we finalized the deal, the coolant was empty, the washer fluid was empty and the tank was empty. Hurriedly, they filled the fluids and the gas to ¼ a tank (thank you so much?!?). Was the warranty work really done?
I left the dealership with my ‘new’ car and immediately the light went on saying do not drive more than 30mph and take in for service immediately. Since it was Saturday and they were closing, they told me to take it in on Monday to a different dealership to work on my ‘new’ car. They told me they simply fixed a head lamp issue before I bought it and never fully inspected it. Surprise, surprise.
I took the car to the other dealrership on Mon and it is Thur they are still working on the issues.
I know better, I am a car guy… stick to cars that are reliable and reasonable to fix. Do not buy from a dealer that knows nothing about that make of vehicle (besides the fact that it is nice) that you are buying.
I pray that I didn’t get a lemon.

I had a great seat for a transaction that took place with a friend. I have been to several dealership in Chicago and this was far and away the best. Anthony DeStefano gave the epitome of concierge level service. While my friend test drove his new M3 I was left to sit in a waiting room appointed with comfortable chairs, reading materials and pleasant faces.
After the test drive, it took about 1 hour for the deal to close which was very impressive. From the manager to the porters that delivered the car (spotless I might add) this experience deserves six stars.
If you are looking for an exotic at a great price go and ask for Anthony DeStefano.

Short version of this review — phenomenal. I’d give 6 stars if I could.
Long story? here goes.
I walked into the dealership, on a Saturday afternoon. After a brief moment, a gentleman approaches me, asked if I’m being assisted, and directs Anthony DeStefano to us. So far, so good. I appreciate the attentiveness thus far. I tell Anthony about the car that I’m interested in, and off we go. After walking through their inventory garage which would make Jay Leno jealous, Anthony gives the run down on the place, we have a spirited conversation about the cars we are walking past. All sorts of rare stuff that I’ve only read about in magazines! I ask for a test drive on the car was I was looking for (E92 M3, used) and he happily obliges. Here’s where Anthony swung for the fences — and hit a home run with me. There was a car in there inventory, that exceeded what I was looking for — 2008 M3, super clean demo, low miles, with a warranty on it through 4 years additional years of covered maintenance; plus, they were able to take on my current car, and pay it off. Additionally, I appreciate the experience with the finance manger too; Roy — very kind, straight shooter, thorough, and I got an awesome rate. This has been my absolute best dealership experience that I’ve had; my brother who was with me, and a good friend of mine were also impressed, and will be working with Anthony for their future purchases also. From the client advisor who I (Anthony) worked with, to the sales manager, to the finance manger — class act all the way around. I HIGHLY recommend to check these guys out — ask for Anthony!

The dealer was bought out by Joe Perillo but its very Luxury Motors inside. The service dept is one of the worst I’ve dealt with, they are not that busy and take their time with the car. They don’t honor any service warranties you purchased from the last owners.
The sales staff is very «Boiler Room“like, heading to the club after and look like 18 year olds, so they think. It was a mistake buying my car there and unfortunately it came recommended by an ex-​friend

Frustrating experience at Perillo. I came in for my 50,000 mile inspection on my Saab the other week. They quoted me a price of 109 and then swiped my credit card.
I came in 3 hours later to pick up my car. They refused to hand over my car until I paid. Wait, I already paid. They guy who I had just seen three hours prior apparently had a case of amnesia and decided to forget who I was. In order to get my car back, I had to REPAY and then dispute charges with my bank. I stated over and over that I had already paid, but the guy said he had no recollection.
They did tighten up my muffler free of charge, but I’m not coming back here.

I have been to Perillo twice for service on my 2005 Saab. Both times I was very satisfied with their repairs and felt they gave me honest estimates about my car. My car is still under warranty, so all of my repairs were covered minus a cracked tail light. The repairs manager told me that their tail light would probably be pretty expensive and I would have better luck looking online for a used or less expensive one. I appreciated this honesty because otherwise I would’ve paid the $ 300 for their tail light, not realizing I could have found one on Ebay for only $ 150.
I am giving them four stars because I tried to use their online appointment request and never heard back from anyone. When I called to request an appointment, it was quick and easy. It is also slightly inconvenient that they are not open on the weekends.
I’m not sure if their service will change once my warranty has expired, but for now, I am satisfied with Perillo.

I saw a car online, only 2 ½ yrs old and under 20k miles, and looked at all the pics and looked to be in good condition. Went in and walked around and found that it had been in a medium-​ish accident. The 20 pictures conveniently didn’t show that part of the car.
Well in any event I was willing to negotiate, and two negative things happened.
1) They admitted to me that many of their cars have damage that requires a bodyshop’s work. Most they fix up before putting on the lot according to them.
2) They didn’t budge off their asking price and considering the car needed some major bodywork — there wasn’t really a ‘deal’ to be had there after all.
I give them two stars because they were very polite and quick.

Perillo Saab should be put out of business. The only way they are still in business is by inflating prices and creating additional (possibly fictional) issues to healthy cars. I took my Saab 9.3 in to have my engine looked at because my temperature gauge was reading hot and left with a renewed sense of stereotypes for dealership mechanic shops.
Here’s the play by play of the saga that unfolded last week:
1. MON: $ 145 off the bat to have any vehicle looked at by their mechanics ($ 50 elsewhere).
2. TUES: When the diagnosis came back it would cost $ 905 to have my entire dashboard of gauges replaced because the engine temp gauge was malfunctioning, but otherwise, according to them the car was running fine.
3. Shocked by the price and lack of logic, I asked the repairs manager (Jennifer) if my gauge needle was functioning (moving up and down), why would the dashboard console needed replaced, wouldn’t it be a sensor? I was ignored.
4. I said no thanks, and told them I’d be in in a few days to pick up my car when I could plan to get out of work before 6p (their hours of operation are 9a-​7p).
5. FRI: Went in and paid the $ 145 for the diagnostic, despite they hadn’t very thoroughly searched out the issue. While waiting a mechanic causally walked by and asked if I had my car brought in for a dead battery because they were trying to jump it now in the back. I said no, and went to talk to the manager again. She wasn’t in.
6. Got a hold of the manager on the phone, who sounded angry we had called her at 6:30p on a Friday. Her quote «I don’t know what to tell you, we can have it towed.» Her other solution was to have it hooked up to charge the alternator overnight. If it didn’t hold a charge I could leave it there until Monday so the mechanics could look at it (they’re repairs are closed on Sat-​Sun). I opted to leave it there overnight to charge. It was against my better judgment since my battery was fine 4 days ago w hen I left it in their able hands. It was suspicious and it sounded as if someone had left a light on or a door open, killing the battery.
7. The next morning I got a call telling me bad news, my batter wouldn’t hold a charge, meaning it was dead and I’d have to have it replaced.
8. They generously offered to hold the car until Monday to have mechanics take a look at it and fix the problem then. I said no, I’d be taking the car and they better jump it and jump it now because paying for them to replace a battery they killed was outrageous.
9. After a very pointed conversation with the weekend manager (Tom), I received a call back saying my car was suddenly running again. It was a miracle, I got my car out of Perillo Purgatory and took it immediately to an Autozone to have the battery checked (a FREE service they offer). My battery registered as «Good» (one step below «New») and it had a FULL charge, the Autozone people let me stand by and look at the read out as proof. The diagnosis was the complete opposite to what Perillo had told me 20 minutes earlier.
I am only glad I didn’t blindly spend my money at Perillo, they stole $ 145 from me for a poorly run diagnostic check. AVOID THIS PLACE.

I had a good experience here, friendly service but the cars, ha. I wish i would have known this before spending a good amount of money on a Land Rover which turned out to be a lemon. But of course, the lemon law only applies to NEW cars, not used. Perillo buys their cars from an auction which is a warning already, not to buy. The car could be a piece of junk (or a lemon) and they will buy it at cheap and sell it for a lot more.
Within the 6 months I had my car, the transmission blew twice, i had to get 6 new batteries and some other mechanical issues. No joke, my car was probably in the shop 3 – 4 months in total while i had it.
never buy a car from an auction, make sure you know where your car is coming from before spending a lot of money and making the mistake i did.

I had a great experience at Perillo. The first time I went there I worked with Sebastian and never felt that normal pressure to buy a car or do a deal that I normally feel. When I came back a couple days later I was able to go over the cars I was interesting in. Rich was able to take as much time as I needed to let me test drive a couple cars and get informed.
I also worked with Nick and Roy with the Finance and Sales department and they were also extremely helpful and on point.
I ended up buying a Saab and getting a better deal than I could have gotten anywhere else for sure. Check out their website first and look at their inventory. Dan Kern, the Sales Manager, finds cars for great prices and passes on the good deals to us.
I believe one of the other reviews was done by an ex-​employee so you know thats all BS.
very happy

I come here because I have to, not because I want to. What I mean by that is Perillo is the only Saab dealer in Chicago so I’m fortunate that they’re near my house.
I bought my car from a distant cousin when I was still living in the burbs. Since their dealership was so far away I knew I wouldn’t be going back there for service and found a place closer to home. I couldn’t have been happier with my experience there. They have always been friendly, offered a loaner without asking, and kept me in the loop regarding the status of my repairs. Then I moved to the city…
The first time I went to Perillo it was to get one of my tires patched and put back on and my jack replaced. The jack totally buckled almost crushing the hand of the nice guy helping me — I guess no good deed really does go unpunished. I called ahead, but they refused to order a replacement jack until I brought the new one in! When it finally came I was called and told them I’d pick it up on Saturday. When I came no one could find it meaning I’d have to make another trip back (trip #3). Then I got a message a few days later saying they’d send the jack back if I didn’t pick it up! WTF! They couldn’t find it when I came! Already I was unhappy with my experience.
Since then I’ve been there a few times and I always feel like someone is trying to pull a fast one on me. No one has been rude, but I feel like because I’m female I’m assumed to be clueless. First, they replaced my keys, Saab keys are very unique, without telling me. I figured it out because an extra key was sitting in my console; when I called thinking they left it there by mistake I was told my keys were replaced because of a recall. I didn’t remember getting a notice, but I’ve searched recalls and never found one, which I’ve always felt was a bit shady. Second, and it sounds minor, but they changed the frames on my plates without asking. This irked me for the following reasons: I didn’t buy my car from them so why should they get free advertising, I bought my car from a family member and have some loyalty, and what gives them the right to do unnecessary things I didn’t ask for! I bet they thought I’d leave them on by using fancy screws, but never underestimate a girl with a toolbox; I had those suckers off and into the recycling bin in a flash with my trusty allen wrench. Third, my car is smart, sometimes a little too smart for its own good; it tells you when it needs an oil change among other things. When I was in once I mentioned that it had been nearly 10 months and the oil change warning had never gone off. The service guy checked the car and said not to worry about it, the light will come on when it’s time, but then said he’d change it anyway. Confused, I told him not to, but wondered why would he offer to perform a service (and charge me for it) he just admitted was unnecessary.
Bottom line, I reluctantly bring my car here for service because it’s my closest dealership option. However, any time I need to visit the dealer for something more extensive and likely expensive I’m more comfortable taking my car back out to the burbs. I also know they’ll give me something to drive until they’re done.

NEVER AGAIN! we are counting down the days until our saab lease runs out. the service department is horrible ~ what service department doesn’t have weekend hours these days!!! even when you make an appointment, you end up waiting a good 30 minutes for them to fill out the paperwork and get the ball rolling on the service. and don’t try calling on the phone — you’re lucky if you get someone to talk to you, and that’s after waiting a good 20 minutes on the phone.
when you call to ask a simple question about your warranty they give you attitude — look, we all know that you are sitting in front of a computer and it will take maybe 2 minutes (tops) to put my name in the computer, pull up my information and answer my questions…
i have left several messages for the leasing manager — not one of my calls were returned. after 4 messages, i just gave up.
when we brought our car in the first time — after only having the car for 2 weeks — we had to have the whole electrical system replaced… um, can you say lemon??? so they gave us a rental/​loaner — now i’m not a snob, but i am reasonable. if i’m paying a monthly payment for a saab, don’t give me a geo metro as a loaner. and if you are going to give me a geo metro, at least give me one that has a cd player with ac — the one we got had no cd player and no ac.
the only good thing about this place is joe castanza — our sales associate.
can’t wait until october — we are turning in this car, walking away from perillo saab, and never looking back.

Saab Exchange in Morton Grove recently closed or else we would have taken the car there.
We know Perillo is usually a pain to deal with but the most recent time we dealt with them was great.
They took the car on short notice to do major service. The guy called several times to give us updates while completing the service. Pricing, while not as cheap as Saabtech, was fair considering the quality of workmanship. They gave us the rotors and destroyed brake pads that Saabtech had just put on.
And to top it off, they washed the car extremely well and replaced our hood ornament for free!
We’ll see how next time goes…