Hyde Park Computer Center

It is 8:29 pm and they close at 6, I was just leaving a message to ask about my laptop which has been damaged by an extreme amount of steam and someone surprisingly picked up, gave me alternatives before bringing it in, and assured me that my information wouldn’t be lost if the laptop couldn’t be fixed. Dedication. Cause he could have easily not answered the phone.

Great service! My hard-​drive crashed and although they were unable to revive it he did revive my poor old computer! 5 stars!

This is a quick review. Nas was great! I am a small businessman in Hyde Park and myself have a Unilocal listing with 85 reviews at this point. 20 visible 65 «filtered». LOL I know how important these are.
In a nutshell I am computer technology illiterate. When my computer goes down my entire world-​business, social life, family interaction-​comes to a screeching halt. My motherboard crashed on my computer a few weeks ago. Gratefully, I bought the 3 yrs insurance, it was covered. Ungratefully, the way that works is I had to spend 2 hrs doing telephone diagnostics, to verify it was the motherboard. Then they sent me a shipping box and label. Then I pack it up and send it to them. Then they take 10 biz days to repair it. Then they send it back. For me that was an intolerable eternity. Additionally, they made a BIG point of saying they have to reset the system to as if it is brand new, and can not guarantee against loss of any /​all data. They advised me to take out hard drive.
Long story short, I opened machine but did not know how to do it. I saw little screws but taking them out did not loosen it. My brother the computer wiz told me it just snaps out. But I don’t apply random force to intricate machines like this. I called Office depot and they said they could do it for 39.00 I am not a cheapskate, and I realize any business rightfully needs to have a minimum charge. But I wanted to try a local small businessman, as I try to support my Hyde Park «Brothers in Commerce». I reached Nas by phone and explained situation. He is on 53^rd St a few blocks away. He said I could bring it in right then, which I did. He looked at it and popped out the hard drive in 30 seconds. I laughed at the simplicity of it. It does literally just snap in. But being in the trades, I have learned not to just «wing it» unless total destruction or at least making things worse than they were before is an acceptable trade-​off, which for me was not. He was very gracious, pointing out how we all «know what we know.» (and don’t know what we don’t know… lol) As an electrician, over they years I have been on the other side of that fence many times, where I came out to someone’s house or building and it took me 5 minutes or less to rectify the situation. For me, every service call to drive the truck to a location, park, go in and take care of things and drive back costs me money, and a shrewder or harsher businessman would charge them the full service call fee. It’s ironic because in these situations where «It only took you 5 minutes» you are actually being penalized for your knowledge and experience rather than rewarded for it. LOL. Nonetheless, business is about people and about feelings and about relationships, and I never want to leave a bad taste in anyone’s mouth. Depending on the situation, (like driving to Evanston vs. 2 blocks away, or if its a senior on obviously limited income) I will range from the full service call charge to a moderate discount to doing it for free. That’s just how I was raised to view things, I guess. I was more than willing to pay Nas whatever he wanted to charge me, and I made a point of saying so. He said no, there would be no charge for something so quick and easy. I said «That might be so, but I know the rent on a shop here on 53^rd St. is not free. ARE YOU SURE?» He said yes, of course he was sure. So I graciously and cheerfully accepted his generosity. When the computer comes back from HP, I will bring it to him to reinstall the hard drive. And tune it up. And install whatever computer programs, updates, or anything it requires. I will bring him all my computer consulting issues and problems and he will be my guy for life, or at least until he closes shop.
I appreciated his generosity to a degree way beyond the measurable dollar amount. I am a businessman more than a consumer. The truck breaks down, you fix it. The big hammer drill goes south, or the hydraulic bender won’t bend anymore, you buy a new one. You pay up. It’s usually not even a matter of price comparison for me. I need these things and I need them now. A little discount or even being «comped» is a sweet feeling. But it would never be a determining factor for me. I want to know «Can you do what you say you will? How long will it take? Thanks. Now how long will it REALLY take?» That’s my perspective. I expect to pay for reliable, honest service and skills people have spent years developing and overhead that allows them to be there when I need them. That all is normal, and to be expected. A generous gesture like this was not too important to my wallet. But it meant a lot to my heart.
Looking forward to many years of working together, my new friend!

Great service! This is the second time I went here. The first time my computer keyboard died out of the blue. Although the guy here could have fixed it for me, he double checked and saw that my laptop was still under warranty so he suggested that I send it back to the factory, which I did, and saved me a ton of money. He was very knowledgeable and friendly and didn’t charge me anything for a diagnostic.
The second time my computer was making a horrendous noise from a malfunctioning fan. Since I had such a great experience the first time I went back to this place. By this point I already ran out of the warranty and as a student I was worried about the cost of fixing it. He diagnosed the problem and replaced the fan for just $ 100. This is way way way less than what I would have paid at other places. He was also very communicative. He understood that I had assignments due and needed my computer back ASAP so he expedited the shipping for the replacement part.
Overall, great service, friendly attitude and very reasonable prices. Highly recommend!

My hard drive went out and needed to be replaced, with all its original information. I did not lose any of my work or email contacts. The service was OUTSTANDING and most of all it was reasonable. It is a mistake to go to any other computer repair service other than Hyde Park Computer Center. Believe me you will not be disappointed, and the Hyde Park Computer Center will become your IT solution for all your personal and small business computer needs. To sum things up in turns of service and job performance, they are Excellent, Reliable, and the Best Value for your Money if you can wait 48 to 72 hours for the return of your machine.
Mrs. Hayes-​Ramos

This guy was great. My sister’s laptop screen wouldn’t come on. He fixed it at a very very reasonable price.
He first thought it was a broken cable and ordered the part, but then he found that the cable was fine and was able to fix it without putting in a new cable.
Honest, capable and reasonably priced! Total cost=$ 70
Other places wanted over $ 100 just to lay their eyes on the laptop.
I think he’s getting quite busy because it took a couple of days to get the laptop back.
Go here!

Excellent customer service, honest assessment and extremely reasonable price. Nasr delivered the not-​to-​good news about my computer, but he offered solutions and options. I highly recommend.

This guy is the truth. No diagnostic fee, the services are quick an prices are reasonable. I took my computer to «the other place» (shall remain nameless) I was charged $ 40 diagnostic and then the tech told me my comp had several virus and he needed to remove all of my hardware and give me a whole new system. For a whopping $ 170! You gotta be f’n kidding me! So I took it here and was informed I have no virus’s my comp needed serious updating and a tune up. Got it back in 4 days and didn’t even spend $ 100.

Wheeeeww… Saved me from purchasing a new laptop. Excellent customer service, very knowledgeable and gave practical advice. And I must mention the reasonable labor prices compared to a couple of places I checked out.

I broke, he fixed !
Excellent service… highly recommended
Nasr fixed my broken laptop screen in less than 2 hours… charged me only $ 150…i would travel to this place no matter where i lived in chicago. every place quoted $ 300…nasir saved me my money plus time…
iv had horrible experience with other places… i have recommeded him to all my friends and family… also nasir is very polite and explained everthing in detail…

I have taken my laptop here twice. The service is excellent and the prices are very reasonable. The owner makes a real effort to meet your needs. The first time I brought in my computer, it was suffering from a nasty malware infestation. He corrected the problem and installed a good security software that should prevent it from happening again. I was so pleased that I brought the unit back to have the hard drive upgraded. It is nice to have a computer expert, with good communication skills, who is willing to explain the problem and outline the possible solutions.