Hyde Park Florist

It’s odd that this place only has a 2 star, but oh well that sucks. My experience was good, customer service were great. I ordered a bouquet for my girlfriends graduation 3 days prior to the event, they had it prepped and ready on time. Great price and beautiful flowers.

I feel raped! $ 24.95 for delivery a block away due to holiday. Reg delivery price is $ 19.95. The lady on the phone laughed at me when I questioned the charge. Never again!

I have patronized this place in the past because I like to support local Hyde Park businesses and I have never had an issue before. In fact, I had ordered a bouquet of flowers with someone who was very competent only the day before (March 11, 2014). However, the very next day (March 12, 2014), the woman who answered the phone was rude and short with me. When I started to explain that I would like the same type of arrangement I purchased the day before. She arrogantly stated, «I have no idea what you ordered yesterday» and I said that is fine I will explain it to you. She then proceeded to put me on a 5 minute hold. When she finally picked up the phone she could not have been ruder or have more of an attitude. She ended up charging me more than I paid the day before for the same sized arrangement. To make matters worse, the delivery did not make it to my sister until very late in the day (March 13^th) i.e. 3 pm. But before the flowers were delivered at 3pm the same woman left an incomprehensible message on my sister’s phone and then the delivery driver called my sister also to tell her he had a delivery despite the fact that there is a reception desk in the building where he was supposed to just drop off the flowers! The last straw was when I did see the bouquet that evening the three lavender roses were wilted!!! They delivered wilted lavender roses to my sister on her birthday.
Needless to say, I will not be using this place every again.

Submitted my order online which cost HPF a star– the interface wasn’t the greatest and when they called to confirm the order, the woman I spoke to seemed confused by the data. Never the less, they were able to deliver exactly what I ordered to the satisfaction of the recipient who told me the gardenia bonsai I ordered was «huge and beautiful and smells fantastic». All in all I’m pleased with the thank you gift I sent.

These people are just incredible. Incredible! I ordered flowers for my girlfriend to be a pleasant surprise. They called me the morning before to ask a question about the address. I returned the call three hours later (in meetings all day).
The girl on the other end of the line told me «It’s okay. We called the recipient.»
WHAT?
Is this really standard practice for a florist? I doubt that. What was going through their minds? What does a florist exist for?! Half of the fun of getting flowers is the surprise! and THEN when i told her she’d blown it, she said «you didn’t call us back.» right while i was on the phone with her she said that.
un-​freaking-​believable.
This place BLOWS. Don’t use them.

This rating is PURELY for the customer service and staff competence (or lack thereof) and not the flowers. Read other reviews for that.
Basically, I called from Washington DC to send my girlfriend flowers for her birthday. Using a credit card, I was asked to give the billing address. I have moved a lot recently, so I was unsure what the address associated with the card was, so I gave the most recent. Everything seemed fine.
4 minutes later, I am called back, saying that the address does not match. I give my previous address and stay on the phone while she rings it. No match. I give a third, and stay on the phone. No match. At this point, I am informed that I am being charged $ 1 every time they have to put in a new address. «Why is that?» I asked. They were ringing the order each time. It would be approved, and then would say that the address didn’t match. So they would refund the entire order, and then re-​ring it. And they were getting charged for the returns, so I was getting passed the bill. I was annoyed, not with the cost, $ 1 isn’t that much, or the $ 3 we were at at that point in time, but the fact that their stupid system was costing me money! I asked if I cancelled the order, would the card still be charged for the refunds. They said «yes,» and I asked how were they going to charge it if they didn’t have the correct address. They said that they just would. HOW DO THEY NOT SEE THE CONFLICT IN DOING THAT?!? I said if you don’t need the address to charge for the refunds, why do you need it for the flowers, especially when it’s getting approved each time? They said, «Hey look, you’re using our services right?» I said «No I am not. Cancel the order and go to (insert someplace hot and fiery).»
The complete lack of a logical thought process, combined with them sliding in charges and not telling me until they are incurred really irritated me. I would not give this place any business on ethics alone. Except for the $ 3 they took. Without my address.

Hyde Park Florist’s only star is for the quality of the gerber daisies I received even though the the arrangement isn’t amazing. Don’t get me wrong, if I received this arrangement from someone while at work in my office (which I did), I would be super excited about it (and I was). It’s pretty and cheerful and really brightened my day. However, gerber daisies have that ability no matter how they are arranged and even when the delivery driver hands you a package soaked through with water that drips onto the floor. When I found out how much someone paid for this arrangement, I was really upset. My arrangement contains 11 gerber daisies, inexpensive greenery (ferns), and a raffia bow. It cost my mother almost $ 100 to send this to me. We have regularly used Randolph Florist on Lake St for the past five years and gotten bigger arrangements for less. We chose to use Hyde Park Florist because of its close proximity to my new office. My mother was duped into believing the arrangement would have 2 dozen gerbers in it when she was on the phone placing the order. When she called to complain after I received the flowers, she spoke with the owner who in a longer manner said, «Too bad. You pay for what we decide to give you. That’s the going cost. We won’t refund anything.» I didn’t quite believe that, so I called around. At Randolph, I can get 12 gerbers with better greenery in a better vase for $ 50. That’s more for half the price (and no attitude!). I would not recommend using Hyde Park florist. I won’t use them again.

My dearest has given me flowers from this place on several occassions, and each time I have been extremely impressed! Their flowers are incredibly fresh and their arrangements are extremely creative. I don’t really know alot about flowers, but they use these fabulous, flamboyant flowers that remind you of places like Hawaii and/​or some other exotic place.

Friendly service, limited selection, just a block away once you exit off of Lakeshore Drive. Was told that special flowers can always be ordered. Unlike every other florist in Hyde Park they stay open till 6pm. Which is almost perfect for those of us who want to bring something home to our wife after work. It’s a small space, so I understand the limited choices, but would like to see another set of coolers full of flowers where the wooden table display is.