I rarely eat fast food and much less McDonalds(hello Portillos) but I would come here for coffee since its right where I take my train. so this review is primarily for their coffee quality… I know generally, Mickey d’s coffee is considered bitter but there are some locations that brew better coffee and with cream and sugar. its consumable.and actually enjoyable. thats not the case with this location… Its always very bitter tasting and the staff cant seem to get the three creams three sugars order right. its always too sweet and acidic tasting or not sweet and tastes like half and half… grrrrr… I know its this location that has issues with basic coffee making… and for that reason… i guess I’ll just stick with the lame coffee at work or bring my own…
Alan K.
Place rating: 1 Wilmette, IL
This McDonalds was once a nice oasis for commuters, with a nice long dining area alongside the windows overlooking the stairwell and escalators, with historic pictures of trains. It is now among the worst McDonalds anywhere. They have now cut away all that nice dining area, taking that room for themselves, leaving a tiny, busy, hectic area where you cannot relax to eat your meal anymore. Instead, the owners of this place decided to treat the commuters like cattle, and that is exactly how you can expect to be treated there now. A better option now is to go toward the opposite side of that floor level where there are better restaurant choices with a common seating area nearby. Too bad. This McDonalds used to have a nice place here and they totally ruined it.
Victoria W.
Place rating: 3 Vernon Hills, IL
Haha the picture for this place that is uploaded make this place looks like a lunch line at a school cafeteria. With that aside, McDonald’s is McDonald’s, this is no fancy feast, but with the lack of options, especially good options nearby, why not? Expect the usuals, some rude workers, but you will get your fries and burgers rolled out A OK. No Bathroom, use the ones in union station.
Justin G.
Place rating: 2 McHenry, IL
Meh, it’s McDonald’s. Definately not at all one of my favorites. But it is convenient for a quick bite on the way to the office or on my way home to the train. Food isn’t the best(duh, it’s McDonald’s), and after stopping here several times, I’ve now learned to check my order before I leave the counter. Over half the time it’s been wrong.
Kristin F.
Place rating: 1 Chicago, IL
All I can say is make sure you check and double check your order before leaving because it is guaranteed to either be all wrong, not yours, or missing what your mouth was watering for. … And the loitering by semi homeless individuals is somewhat unappetizing so don’t expect to sit, unless you want to share.
Sarah S.
Place rating: 1 Fort Wayne, IN
They blocked my mother and me, as well as other customers, in the back area using the condiment cart and trash as a barrier. When I left to use the restroom, I was told(not jokingly) that I was blocked in and I had to move the trash myself to leave. When I came back to rejoin my mother, the trash was again blocking the path and the girl expediting the orders yelled at me and said I couldn’t go back there. I told them my mom and my luggage were back there and I was going in. I had to move the trash again myself, then my mom and I had to struggle to fit our luggage through the small gap while they glared at us. Nice fire hazard, guys!
Roshni P.
Place rating: 2 Roselle, IL
The service is really fast but the place smells disgusting. It literally smells like poop. Its a little chaotic there too.
Hina Q.
Place rating: 4 Toronto, Canada
McDonald’s isnt the #1 eatery on my list. Yes I admit, sometimes I crave the fries. Or when travelling it seems to be the most accessible place to eat no matter what time it is. Anyways back to this location — I have only been here for coffee, but they are quick, always friendly, so far no complaints in my 2 visits there. The coffee is $ 1 + tax, any size, small medium or large.
Dawn G.
Place rating: 2 Marion, KS
I have been a loyal every-weekday visitor to this restaurant. I went elsewhere because I’m too disappointed with what’s happening at this restaurant. I will not be coming to McDonald’s for these reasons: 1. NONAPKINS. Good grief, they can’t manage ONE napkin in the bag? We’re in a hurry in the morning and don’t want to have to get it ourselves from the condiment kiosk. I’m sure they’re saving several boatloads of money this way, but to me it is a move that is seriously cutting into customer service, and making McDonald’s seem more greedy in my eyes. 2. What happened to the news on the TV? It’s just a steady stream of McDonald’s advertising and GREED. I used to be able to sit down for 5 minutes and get an update on what’s going on in the world. 3. Speaking of sitting down… the main seating area has about been cut in half because of the coffee kiosk. I hate that thing. 4. And this is what killed my coming there at all: I have FINALLY had it with having to claim my order. The order taker takes my order, then takes lots of other orders. The person comes with my order and yells out«EGGMCMUFFIN» or whatever I’ve ordered and *I’M* supposed to speak up. I HATEHATEHATE this. This is a HUGE restaurant pet peeve of mine. The person who takes the order should«take care of you» till the order is complete. They have lost my business. And I have now moved to a farm in Kansas. I’m 30 minutes away from the nearest McD’s…I don’t miss it!
John H.
Place rating: 2 Chicago, IL
This is the Union Station McDonald’s. What’s great about this McDonald’s is that it allows people to zip in and out and get on the Metra or Amtrak with their bags of delicious hot and fresh McDonald’s food. You then get to bask in that fine old McDonald’s aroma for the next 40 minutes or six hours on the train. Don’t do that.
John G.
Place rating: 1 Morton Grove, IL
I don’t know why everyone praises this McD’s — its very dirty, crowded, and just full of lazy people manning the registers. I went there Sunday afternoon and got a sweet tea and fries. Lots of people milling about so I didn’t know if people were in line or not. Went and ordered. Got my drink first and there was a dead roach on the side of my cup. The cashier started freaking out and using hand cleaner because she’s a germaphobe. Dunno why she’d be working in a McD’s then, especially this one, because its the nastiest McD’s I’ve ever been in, and I’ve been in some bad ones in Texas. So I won’t be going here any more.
Lauren T.
Place rating: 4 Romeoville, IL
I love this McDonalds. They are super fast and they can pump out an order like nobody’s business. My only qualm with this fine establishment is that I was here at 10:15 on a Saturday morning and they were already in full lunch menu swing. My disappointment over the lack of my much anticipated sausage, egg & cheese McMuffin was great, and sorrowful. Fortunately they made up for it with one of their delicious McDoubles. No harm done. Fried meat circles are fried meat circles!
Sarah R.
Place rating: 2 Westmont, IL
I go here because I work across the street and it’s a matter of convenience. But compared to other McDonalds in the area the service is bad and they are priced higher. If you don’t have to get your food at the train station, walk up to Jackson and Franklin. You will get a better meal and pay less money for it. The other day I was particularly annoyed when my order taker screwed up 3 orders before mine and then of course mine. When I had the nerve to say something he got sarcastic. But it’s my own fault if I continue to stop here!
Katie P.
Place rating: 4 Chicago, IL
Fastest McDonald’s ever! Only 3 minutes until your train leaves… don’t worry their is time to stop in and get some don’s. Th cashiers also must have some competition for most orders because they are literally fighting to take your order. Cracks me up every time :) Better than your average Mickey D’s
Dan L.
Place rating: 4 Palatine, IL
So one of my guilty pleasures is McDonald’s breakfast. I try to stay away in the morning, but sometimes I just can’t resist. Now that I’ve been on the earth for three decades, I’ve been to a lot of McDonald’s restaurants, and this is the only one worth reviewing on Unilocal. As anyone who has been in union station in the morning can attest, the place is a mad house. Just trying to get in the doors around 9am is near impossible due to the flood of workers pouring off the trains and onto the street. This McDonald’s is much in the same. It is an extremely high volume, high traffic place, but they have it down to a science. Getting to the register and placing an order can be a little chaotic for first timers since this is not your typical«stand in line, order, step to the side» style. Here, it’s more of a free for all. They have register next to register lined up, so the lines of people just become one big cloud. The worker at the register rings out«Next» and half the time the person who is next does move, so someone else fills in. After you find an open register and place your order, you have to about-face and weave your way through the crowd of people to wait for you food near the back. So as you can begin to see how the order dynamic works, you can see how chaotic it can be. Watching the workers behind the counter is fascinating. To the untrained eye, it looks just as chaotic and crowded in the back, as it does in-front of the ordering counter. However, if you are ever waiting on your food for more than a minute(that’s how good these people are, under a minute, in crazy-busy times… consistently) you begin to see the well oil machine behind the counter. Each person has a role, assembly line style, and although they may bump shoulders and knock elbows, they know what they need to do and get it done. This is by far the best run McDonald’s I have ever been too and despite the busy, chaotic environment, the churn out consistently delicious and fast food.
P S.
Place rating: 4 Chicago, IL
The Union Station McDonald’s has to be the most well-run, well-staffed, efficient machine I have ever witnessed at just about any fast food joint I’ve ever been to. Those kids are right on it, man. You step into the confused traveling masses and they know exactly who’s next, bark out a command to speak, you do, and before they’re done ringing you up they’re onto the next one. Normally I’d be annoyed at that rush, but once you see the lines that form inside Union for this particular Mickey D’s, you will understand. Open Saturdays and Sundays when almost nothing else is, McRib(oh hello, secret, unashamed lover) and getting you out faster than you were prepared for. While I don’t often show love for fast food places, this one impresses me time and time again. Oh, and the location prices aren’t even all that inflated.